Tesco Stores - Boxing Day

[Afrodite]

but not nearly so elequently

 

True, all except for the "less sheep" part. Oops!

[Ihatedca's]

I am ashamed that there are people on this thread not defending their rights.

 

So the new laws come from tesco signs do they.

No if they had give the op the item for free then fair enough but they did not it was paid for with money and if someone has earned money and spent it in the trust that tesco would provide a decent product then they shouls have the right to get there money back anytime not just when it suits them that is like going up to a hospital with a hole in your head and them turning round and saying sorry but we are understaffed could you please come bac tomorrow.

[revolting peasant]

Precisely. And handling a consumer's faulty product by the retailer is a requirement in law. Attempting to reduce a consumer's statutory rights is a breach of those laws. I'd argue that such a reduction is not just limited to the scope of those rights, but to the access to them.

 

From the OP, there was no attempt to reduce the stats or access other than within a publicised and common trading policy. There was no attempt to deny him his statutory rights

[borisbeaver]

It's interesting to note that you can only get refunds/replacements when the customer service desk is open. In most 24/7 stores, the service desk is only open between 8.00 am and 8.00 pm.

 

Also, this station normally only has space for up to 3 customer services staff.

 

You haven't been denied your rights. You have been asked to come back at a more conveniant time.

 

In my experience, processing a refund can take at least 10 minutes.

[djgordyp]

I think we have established that they were'nt being denied completely. But I can't help thinking that a bit of tact on Tesco's part wouldn't have gone amiss. Likewise I think the OP should hav realised that the store would have been busy.

 

This thread seems to have moved on to the wider issue of retailers decideing when they can adhere to the law.

[robin9342]

From the OP, there was no attempt to reduce the stats or access other than within a publicised and common trading policy. There was no attempt to deny him his statutory rights

 

Again, you make the mistake that store policy can override the law. It cannot. Like I said earlier, shall I make it my policy to take a nice new TV from Tesco, but because I'm too busy today, I won't pay them until tomorrow? Of course not - that would be against the law. Stores cannot dictate when they choose to comply with the law any more than you or I can.

[Ihatedca's]

Again, you make the mistake that store policy can override the law. It cannot. Like I said earlier, shall I make it my policy to take a nice new TV from Tesco, but because I'm too busy today, I won't pay them until tomorrow? Of course not - that would be against the law. Stores cannot dictate when they choose to comply with the law any more than you or I can.

 

Exactly

[flyingdoc]

spot on

[MARTIN3030]

Good points from all sides.

I will write to Tesco and invite them to come to this thread and make a comment.

We can talk about this all day but in the absence of a positive answer from those who expect consumers to observe THEIR one day ruling,then it makes no sense to try to determine the rights and wrongs-or indeed the legalities.

[flyingdoc]

one thing that makes me think that tesco may feel a little on shaky ground is "goodwill gesture" of refund of fuel money.

[MARTIN3030]

Well its worth a shot FD.

With 200k members I think they will know CAG is no baby.

 

Besides,I really believe 2009 will see the survival of the fittest who HAVE to go the extra mile.

With so many businesses going to the wall and closing Consumers will be looking more on those who can deliver not just on price but on aftersales.

Ok we know Tesco are pretty strong and will be in this fight but Asda Morrisons Liddel and Aldi are there too.

Food sellers appear to be the only ones who remain unaffected by the downturn.

Tesco invested heavily in both Asian and US markets this year in expansion of their programme for dominance outside the UK,but like everyone else,they were unprepared for what was to follow in the last quarter of 2008.

In contrast Liddel and Aldi have much smaller sites,operate with no frills,and their operating costs are far less.

Will be very interesting to see what happens in 2009.

Woolworths demise was not because they wasnt making any money-their overheads killed them.

[gyzmo]

Besides,I really believe 2009 will see the survival of the fittest who HAVE to go the extra mile.

With so many businesses going to the wall and closing Consumers will be looking more on those who can deliver not just on price but on aftersales..

 

An interesting point which is at the heart of Modern Markets and the dozen or so other government policies - the consumer driving the market.

 

Why then was my local Woolies last week packed to the brim of people seeking a bargain when there were huge signs on the doors saying "No refunds offered - exchanges only - this does not affect your statutory rights". Why do goods marked "half price" disappear when they have always been on sale at the reduced price?

 

The consumer will not drive the market - the retailers drive it with their campaigns and marketing. The sooner the government (local and central)realises this and starts providing TS and other enforcers with the funds and resources needed to do an effective job, rather than living in woolly cloud land with deregulation or "self regulation" (excuse me whilst I choke on my leftover turkey), the better.

 

Its as simple as this: If a retailer can find a way around the law, and gain profit, they will do so.