The company 'Music Trading' trading under the Amazon umbrella

[DvJ]

There is an increasing number of customers leaving negative feedback with the company 'Music Trading' selling under the Amazon umbrella. The practice of providing faulty goods, goods not matching the description and recycling 'seconds' and not providing refunds after customers have returned goods is increasing.

 

My experience involved 'heavy going' to obtain a refund 4 weeks after 'Music Trading' received my returned faulty item.

 

For this reason I would like to obtain feedback from other customers who have had 'bad experiences' with 'Music Trading' on Amazon. The Company 'Music Trading' should not be confused with another company - 'The Music Trading Company' who are unfortunately receiving some of 'Music Tradings' customer complaints.

 

Typical feedback:-

"Item arrived on time but it's not working and the instructions appear to be a bad Japanese translation. I have contacted Music Trading but they have gone 'incommunicado' and consequently I can't get a refund or advice on where to return the MP3. Hope you have more luck than I did. It's only around £20 but perhaps they are doing this to many? Who knows."

Date: 2008/8/17

 

"Defective product and no battery or invoice indicated purchase of a return from another customer. Complicated return process, took over 4 weeks with two phone calls and 5 e-mails to get any refund. Music Trading did not offer a refund of postage or apology even though the item was defective. I would not advise anyone to buy from Music Trading. You get a better faster service from Hong Kong !" Date: 2008/9/18

 

"Wrong item sent. Has since been returned via Recorded Delivery but no response from seller!"

Date: 2008/9/18

 

DvJ

Edited September 20, 2008 by DvJ
Additional information.

[Crossed]

Hi

 

I have been fighting with them since August for exactly the reasons you describe. Eventually now almost 2 months ago they informed me I would get my money back in 5 to 10 days. 2 weeks ago I contacted them to point out they hadn't returned my money - now all I get is they are moving and an autogenerated message. I am almost resigned to the fact that I will never get my money back!... any suggestions?

[Trilby274]

Has anyone informed Amazon?

[MARTIN3030]

DvJ will move your thread into consumer issues.

I am sure you will get a good response in there.

[Crossed]

Trilby,

 

Amazon are not interested becuase it was sold under "Amazon Marker Place" apparenlty absolving them of all responsibility... almost. Their own sales returns procedures don't apply. Basically they are advertising under the amazon umbrella, with all that benefit entails, without the responsibility. A dangerous game for Amazon - who quite frankly I am unlikely to use again.

 

Amazon's position is that my fight is with the seller...

I am pretty disgusted, they have offered no assistance so far. Music Trading have got away with this so far because I have been too busy to do anything about it. A £40 mp3 player. I wonder how many people simply give up. I have sent them 9 emails! And a recorded delivery letter as required under the sale of goods act. They have already told me they are going to refund me! They just haven't given me the DAMN MONEY! Now no reply from the emails... that is worrying.

 

Crossed

[ForestChav]

Can't you file an a-z dispute?

[davethorp]

Can't you file an a-z dispute?

 

About to suggest the same thing

[Crossed]

ForestChav/Davethorp

 

I was forced to do this initially. They bizarely decided it wasn't covered by that guarantee and to take the side of the supplier and once its been done, you can't do it again for the same order number. There is no where else to go from there other than Consumer Direct and now I suppose, me threatening legal action. I contacted Amazon with my complaint AGAIN yesterday and AGAIN they have sent out the damn A to Z form- which it USELESS because it relates to a previous claim on that number the site will not let you repeat that claim. Whoever looked at the complaint simply hasn't bothered reading it, or the file relating to it before emailing the same claim form for the 3rd time.

 

I cannot emphasise enough how poorly Amazon have responded to this. I will never use Amazon again. My wife is disabled and carries out virtually all the xmas shopping on the internet. £1000 to Play and others that Amazon would have had. They are apparently unaware of any economic crisis.