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    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • AMEX and TSB the 2 Creditors who you need to worry about the least, ever!  Just stop paying them and forget about it, ignore all their threat o gram letters.  Only if, and with these 2 it's a massive if, you end up with a claim form you need to respond, and there will be plenty of help here.
    • No, nothing from Barclays. Turns out i have 2 accounts on here, and i posted originally on the other one. Sorry about that.  
    • Always send with proof of posting from your Post Office, so there is a trail. Conversations , are designed to intimidate into paying, Emails are designed as another way of bombarding. Only EVER communicate in writing, by post.  
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taking trader to court - advice please **Case WON and PAID**


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hi, i have a few queries and hope someone might be able to help me with them. here goes, hope noone falls asleep halfway through:

 

i bought a kid's digital camera from an online seller on 2/1/08 which costs me £79.99. after having to chase them for two weeks regarding delivery info etc, the item turned up on 26/1/08. great item item, daughter loved it. two of three weeks later the display stopped working. i contacted the manufacturer for repair/replacement who referred me back to the seller where i purchased it from. the seller refused to repair/replace, claiming i had 28 days to return a faulty item despite the fact that it developped a fault after 28 days. i took advice from trading standards, sent various emails quoting the sales of goods act 1979 and eventually returned the camera for their inspection and requesting an independent report re its malfunction. in light of the poor service i had received since the order, i took pictures of it before returning it by special delivery. i chased them a couple of weeks later and this is a copy of the email i received

 

Hi

 

Thank for sending the camera back to us.

Bad news we are sorry to say. We have had a look at the camera and their is a few things wrong with it.

 

1. Their seems to be a bite mark in the right hand handle

2. Underneath were the battery goes their is a scratch marks

3. The screen is very badly scratched

4. Their is a scratch mark on the front of the camera as well.

 

Also are distributor has also looked at the camera and agreed the same. When you send a item back it has to be in perfect condition sorry to say but this isn't

 

We can not send you a new camera I'm afraid all we can do is send this one back to you.

 

Thanks

 

so, they totally disregarded the fact that the camera was not working properly, found cosmetic defects that were not there to my knowledge and failed to provide a comprehensive inspection report. i gave them a little more to time to sort it out but ended up filing a small claim last month.

 

the camera was never returned to me and to my surprise, they have filed a defence again argueing that the camera was allegedly not in a perfection condition to warrant a repair or replacement. i have received my allocation questionnaire and just wondered

 

1- should i carry on with the claim, knowing that i will be taking on a company (i believe sole trader or partnership) (i feel i should as i am out of pocket and camera and believe the legislation to be on my side)

 

2- should the seller be legally entitled to be using my property i.e the camera as evidence in the case??? and as i am able to prove that the camera was not in any way damaged as claimed by the seller, is there any further action i could take about this?

 

3- what i should put in the further info section of the allocation questionnaire form.

 

hope someone will have time to help me with these queries. thank you.

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Errr, if the camera was in a perfect condition then a repair or replacement wouldn't be needed anyway:confused:

 

the scratches etc can only be cited sa saying that the camera has been misused / abused etc, thereby presumably causing the fault. If they are saying that just because there are scratches on they wil not refund well that is tough on them.

 

You are returning it because the display will not work. The defence taht you have quoted is not a defence at all. It is for the seller to prove that the goods conform to the contract. They do not seem to have done that.

 

In the "other information", I would include the history of their responses - i.e that they have refused on grounds of their 28 day policy etc. This will go some way to demonstrate that the seller, in short, is not willing to comply with statutory obligations.

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Out of interest, how old is the child you bought the camera for.

 

Is that an exact copy of their email to you spelling, grammar etc. - if so, make sure it is included in your court documents as it is quite damning in itself.

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Out of interest, how old is the child you bought the camera for.

 

Is that an exact copy of their email to you spelling, grammar etc. - if so, make sure it is included in your court documents as it is quite damning in itself.

 

she's 4

 

and yes, this was an exact copy of their email.

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Hi Betty,

 

In response to your earlier Q's:-

 

1) I think you should proceed to File a claim against the trader if you have exhausted all attempts to negotiate. Have you sent a Prelim letter and an LBA. Do you have the traders proper address and are they in the UK.

 

2) You and the trader can use whatever evidence you both wish and it's up to a judge to decide who has the better case. Use that email as evidence and I think the case should be yours !!

 

3) The AQ doesn't d/w the detail of the case. What stage are you at with the claim.

 

The childs age may well be relevant as the camera could easily be dropped or banged by a younger child but, if the condition of the camera looked generally good, this should not be a prob.

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Hi Betty,

 

In response to your earlier Q's:-

 

1) I think you should proceed to File a claim against the trader if you have exhausted all attempts to negotiate. Have you sent a Prelim letter and an LBA. Do you have the traders proper address and are they in the UK.

 

2) You and the trader can use whatever evidence you both wish and it's up to a judge to decide who has the better case. Use that email as evidence and I think the case should be yours !!

 

3) The AQ doesn't d/w the detail of the case. What stage are you at with the claim.

 

The childs age may well be relevant as the camera could easily be dropped or banged by a younger child but, if the condition of the camera looked generally good, this should not be a prob.

 

 

 

hi slick132, thanks for the reply. with regards to point (2), i understand what you are saying but it seems unfair that as well as refusing to replace or refund the item, that they should be able to keep it and should offer (as per their defence) to use it as evidence.

 

3) sorry, but at the risk of sounding stupid, i can't work out what d/w means.

 

thanks

b

Edited by betty_lo
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Hi Betty,

 

In response to your earlier Q's:-

 

1) I think you should proceed to File a claim against the trader if you have exhausted all attempts to negotiate. Have you sent a Prelim letter and an LBA. Do you have the traders proper address and are they in the UK.

.

 

i did send the trader both a prelim letter and lba before filing the claim, giving them as much time to put the matter right but sadly they were still not interested in redressing the situation.

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Hi Betty,

 

d/w = deal with (and you don't sound stupid at all) :)

 

I've re-read your posts and now see they have kept the camera - this is outrageous but you can draw this to the attention of the court to demonstrate their inability to properly d/w your complaint.

 

Re the AQ "Further Info" section, I'm not sure there's anything you need to put here with this type of claim. So just get the AQ in on time.

 

The next step is the judge will review your case and any response made by the trader. He will then likely ask for you to enter your full evidence to support your claim. Wait to see what the judge orders.

 

Also, contact the court and ask for a copy of the Defence made by the trader.

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i have received a copy of the seller's defence which i will scan when i have a moment. i shall send my aq as is and wait to see what happens. thanks again for everyone's help and advice.

 

b

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  • 5 months later...

hi there, i'm back nearly six months later and i haven't really got very far! still, the good news is i won by default as the defendant failed to file their allocation questionnaire on time. a request for payment forthwith was issued by the court a couple of weeks ago but this obviously has been ignored by the defendant as i haven't received a penny yet. i understand the next possible step is to send the bailiffs out, could someone kindly let me know how this would work and whether this would this be at my expense? thanks.

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would this be worth pursuing, bearing in mind the trader has proved to have a total disrespect for customer service and the law?
That's entirely up to you, no doubt that's what he's hoping you'll do

 

if the bailiffs aren't able collect the amount due or to seize items to the value of amount due, then this is it?
If the warrant is served at their business premises (assuming they are still trading), chances are the bailiffs can just walk in (peaceable entry)
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  • 2 weeks later...

hello, just a little update.

 

i've filed my warrant of execution today, fingers crossed, i will finally get my money back as i am now nearly two hundred squids down.

 

i also got a call from trading standards this afternoon, to whom i had made a complaint about this, and who were checking whether i had received a refund as yet. it seems, a great number of complaints nationwide have prompted an investigation into the trader and their business and trading standards are now enforcing refunds where they are due. anyway, it's good to see that sometime the system works...

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  • 2 weeks later...

Hi betty lo.

I have just filed a Warrant of Execution and wondered if you have any update on whether Trading Standards have been able to help? I have another thread running and I am thinking of involving Trading Standards as the company I have taken through Small Claims, issued what I now know to be a contract that contravened a certain Act. I'd be interested to know if you were successful?

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Hi betty lo.

I have just filed a Warrant of Execution and wondered if you have any update on whether Trading Standards have been able to help? I have another thread running and I am thinking of involving Trading Standards as the company I have taken through Small Claims, issued what I now know to be a contract that contravened a certain Act. I'd be interested to know if you were successful?

 

 

hi there,

in my case, i had contacted trading standards before taking the trader through small claims. they were really helpful in terms of clarifying the current legislation, laying out all the reasonable steps i should take before taking the matter to court and giving out useful numbers etc. when i failed to resolve my problem and had to go down the small claims route, i called them back and expressed the wish to make a formal complaint against the trader.

 

to date there has been no real news. i know that my warrant is now in the hands of a bailiff. should i fail to get my money back, the enforcement officer at trading standards suggested calling him. so, i shall post note when/if my warrant finally prompts the trader to pay up... 'hope this helps.

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Thank you Bookie-well spotted.Ammended accordingly.;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks betty lo

 

I had similar advice from Trading Standards who asked me to get in touch when I had a decision from the court. So, like you, I am waiting to see what happens to the warrant, although I'm not holding my breath!

Good luck with yours.

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  • 8 months later...

hurray!!! the system does work. finally got my money back this morning.!! it took two warrants of execution though... the trader stopped trading half way through the first one and moved address. luckily, trading standards who were involved anyway were there to help. a formal undertaking was obtained against the trader based on the following and which also gave details of his new address. so i am a happy bunny. thanks again, for the advice.

 

 

Legislation used:

Community Infringements Specified UK Laws//Consumer Protection Regulations 2008

Regulation considered:

Misleading Practices//CPR Reg.5 Actions

Notes:

using a statement or symbol that relates to direct or indirect sponsorship or approval of the trader and/or the products

Legislation used:

Community Infringements Specified UK Laws//Distance Selling Regulations 2000

Regulation considered:

Notes:

...not providing consumers with a refund within 30 days

Legislation used:

UK Legislation//Sale of Goods Act 1979

Regulation considered:

Sale of Goods Act

Notes:

...not despatching goods to consumers within a reasonable time

Legislation used:

Regulation considered:

Supply of Goods and Services Act

Notes:

...failing to provide a service with reasonable care and skill.

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Hi Betty and CONGRATULATIONS :D

 

Although you've had the benefit of support from TS, it is down to your tenacity that you've won on this.

 

Good work, from first complaint right through to warrants,etc.

 

Title changed accordingly. :)

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Congrats are in order, even after all this time!

Following my last post, I too was successful, after warrants were issued, both for myself and my friend as we did our summons at the same time against the trader.

He dragged it out until the last day for payments on the warrants, and finally paid a cheque into the court which I later received in Jan of this year.

 

I then reported the guy to my own local Trading Standards who sent the info to the trader's TS office who were 150 miles away as I felt other people should not be hoodwinked by him in the future by signing a duff contract.

 

Unfortunately, I never heard of any outcome from them as he had the audacity during the case to say he woorked with the local TS!!!

 

Never mind, I was able to bank my cheque after an extremely stressful year of going to court to get my money back.

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