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betty_lo

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About betty_lo

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  1. This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. hurray!!! the system does work. finally got my money back this morning.!! it took two warrants of execution though... the trader stopped trading half way through the first one and moved address. luckily, trading standards who were involved anyway were there to help. a formal undertaking was obtained against the trader based on the following and which also gave details of his new address. so i am a happy bunny. thanks again, for the advice. Legislation used: Community Infringements Specified UK Laws//Consumer Protection Regulations 2008 Regulation considered: Misleading P
  5. hi there, in my case, i had contacted trading standards before taking the trader through small claims. they were really helpful in terms of clarifying the current legislation, laying out all the reasonable steps i should take before taking the matter to court and giving out useful numbers etc. when i failed to resolve my problem and had to go down the small claims route, i called them back and expressed the wish to make a formal complaint against the trader. to date there has been no real news. i know that my warrant is now in the hands of a bailiff. should i fail to get my money bac
  6. hello, just a little update. i've filed my warrant of execution today, fingers crossed, i will finally get my money back as i am now nearly two hundred squids down. i also got a call from trading standards this afternoon, to whom i had made a complaint about this, and who were checking whether i had received a refund as yet. it seems, a great number of complaints nationwide have prompted an investigation into the trader and their business and trading standards are now enforcing refunds where they are due. anyway, it's good to see that sometime the system works...
  7. thank you. would this be worth pursuing, bearing in mind the trader has proved to have a total disrespect for customer service and the law? if the bailiffs aren't able collect the amount due or to seize items to the value of amount due, then this is it?
  8. hi there, i'm back nearly six months later and i haven't really got very far! still, the good news is i won by default as the defendant failed to file their allocation questionnaire on time. a request for payment forthwith was issued by the court a couple of weeks ago but this obviously has been ignored by the defendant as i haven't received a penny yet. i understand the next possible step is to send the bailiffs out, could someone kindly let me know how this would work and whether this would this be at my expense? thanks.
  9. i have received a copy of the seller's defence which i will scan when i have a moment. i shall send my aq as is and wait to see what happens. thanks again for everyone's help and advice. b
  10. i did send the trader both a prelim letter and lba before filing the claim, giving them as much time to put the matter right but sadly they were still not interested in redressing the situation.
  11. hi slick132, thanks for the reply. with regards to point (2), i understand what you are saying but it seems unfair that as well as refusing to replace or refund the item, that they should be able to keep it and should offer (as per their defence) to use it as evidence. 3) sorry, but at the risk of sounding stupid, i can't work out what d/w means. thanks b
  12. hi, i have a few queries and hope someone might be able to help me with them. here goes, hope noone falls asleep halfway through: i bought a kid's digital camera from an online seller on 2/1/08 which costs me £79.99. after having to chase them for two weeks regarding delivery info etc, the item turned up on 26/1/08. great item item, daughter loved it. two of three weeks later the display stopped working. i contacted the manufacturer for repair/replacement who referred me back to the seller where i purchased it from. the seller refused to repair/replace, claiming i had 28 days to retu
  13. not sure... i advised the court that i would not attend, as barclaycard had offered to settle.
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