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    • The other cases aren't going to happen before November though, are they? Reporters are saying he can't pardon himself for a state conviction. He would have to lean on the governor of New York state, as I understand it.
    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
    • oF course, this is all just the start. trump is dragging it out as much as possible hoping to pardon himself, but the barrier the yanks had about admitting that a pres could be such a piece of err work has been broken and there is many more to come. His current criminal charges are extremely unlikely to result in jail time or anything other than fines  - but with some of the other charges - jail is pretty much mandatory - especially for one not only not on a first offense - but with others stacked up
    • Indeed, it’s all up to date at the moment and no missed payments and no issues from a credit file perspective everything is up to date in that sense 
    • follow it thru, plenty of time to poss arrange a tomlin or consent later on. ............   pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website https://www.consumeractiongroup.co.uk/topic/466952-lowelloverdales-claimform-old-cap1-debt/?do=findComment&comment=5260464 .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] .............. dx
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Barclaycard CCA documents enclosed


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Was having help from Paul on this one in another thread but as the thread contained 3 different accounts I've made a seperate thread for each now as not to get confused!

 

further help on this is appriciated as this one has me stumped!!

 

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This is an application form and not a credit agreement. A credit card credit agreement must have:

Quote:

A term stating the credit limit or the manner in which it will be determined or that there is no credit limit

 

A term stating the rate of any interest on the credit to be provided under the agreement

 

A term stating how the debtor is to discharge his obligations under the agreement to make the repayments, which may be expressed by reference to a combination of any of the following--

(a) number of repayments;

(b) amount of repayments;

© frequency and timing of repayments;

(d) dates of repayments;

(e) the manner in which any of the above may be determined;

or in any other way, and any power of the creditor to vary what is payable

(from schedule 6 of Consumer Credit (Agreements) Regulations 1983)

 

In addition to your signature, it must show a credit limit and the applicable rate of interest - it shows neither. This is the form you completed when you applied for the card.

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That's what i thought and was a bit suss when they explained what my limit was in the cover letter as they know it's meant to be on the bit I signed. I'm a bit surprised though as it's a fairly new card, only started in mid 2004.

 

There is only thing confusing me which I'm hoping someone can clear up.

 

I have 3 lots off CCA documents at the moment all of which appear to be application forms but where I've signed it, just above it says:

 

'This is a credit agreement regulated by the Consumer Credit Act 1974. Sign only if you wanrt to be leagally bound by it's terms'.

 

I guess I now fire off the letter about how it's not the correct document and they have so many weeks to provide the proper one?

 

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If they don't have the prescribed terms, they are not credit agreements. There are lots of posts around that state what the prescribed terms are. Some advocate sending off letters giving a full account of why they are not credit agreements but I keep it simple and just state that what they sent is not a credit agreement and they remain in default. Then I just ignore them because there is nothing they can do if they don't have an enforceable credit agreement. There is time enough to quote the relevant legislation if they ever take you to court. They won't if they don't have a legal agreement because they need to produce the original in court.

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Pinky

 

This is an application form but it looks like some of the perscribed terms are in the 2nd Doc.

 

If these where on the back of the application form it may be an issue.

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Is there a date on the T&Cs anywhere - usually bottom right corner. B'card sent me copy of application form from 1996 and T&Cs dated 04/07;)

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Is there a date on the T&Cs anywhere - usually bottom right corner. B'card sent me copy of application form from 1996 and T&Cs dated 04/07;)

 

 

In the bottom it says ICR/A/0604 which I take it is June 2004? The card was took out in August 2004.

 

Do you think it's ok to send them a letter saying it doesn't contain certain points such as credit limit and until they produce said document I shall be sending token payments?

 

Or should I just send an I&E form to Mercers and get a payment plan sorted?

 

 

Thank you for pointing out where the date is on the T&C's though! That's made my NatWest account even more fun to deal with!

 

 

Comments on these documents would be appriciated too :)

 

http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/127409-tesco-cca-documents-enclosed.html

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Pinky

 

This is an application form but it looks like some of the perscribed terms are in the 2nd Doc.

 

If these where on the back of the application form it may be an issue.

 

 

these documents were in another thread but have been moved here on to it's on thread and originally was having help from pt2537 and he commented on the crease mark on the application form.....could this have something to do with what you are saying?

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Conflicting posts so not sure where to go with this one!

 

I'm quite happy to make a payment plan with them. The whole idea of doing these requests was to get my monthly payments lowered. I am currently unemployed while looking after our daughter fulltime and they were wanting £90 a month which we just do not have spare.

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Surely then your options are :-

1) Accept the docs they've sent you,as ENFORCEABLE,therefore I cannot see how you can use that to reduce payments,and are no further forward than when you started.....OR

2) Accept the docs they've sent you as UN-ENFORCEABLE.therefore you can legally make no payments.......OR

3) Accept para 2 above,but for moral reasons(ie you will happily pay) wish to make only repayments you can afford.

 

Reading between the lines,would assume that option three would sit better with yourself..in which case you just have to make the DCA see that.

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They've written that 'this completes our obligation to supply...' - so it's a bit of a con, just like my two. FWIW, I think I have to reply to say 'Well no it isn't...' as formally as possible. I want to keep paying too, but want a line drawn in the sand. No more DCAs!

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

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The second document is the Terms and Conditions. The prescribed terms missing are the credit limit and the rate of interest on the account. These must be on the same page as the signature of the debtor.

 

Arguments seems to go around in circles due to the complexity of the Act and Regs which I'm trying to understand as much as possible. Could you tell me where it refers to the prescribed terms being on the same page as the signature?

Slartibartfast

PRS - Semi-retired

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The second document is the Terms and Conditions. The prescribed terms missing are the credit limit and the rate of interest on the account. These must be on the same page as the signature of the debtor.

 

This IMHO this incorrect.

 

If the Perscribed terms are on the reverse of the document then you could have a problem.

 

HAK

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I don't know whether this helps or just confuses more, but it is based on my (albeit limited) understanding of The Consumer Credit Act 1974 and The Consumer Credit (Agreements) (Amendment) Regulations 2004.

 

Parliament regulates the contents of the form through s 60 CCA 1974, delegating authority to the Secretary of State.

 

The Consumer Credit Act 1974

60 Form and content of agreements

(1) The Secretary of State shall make regulations as to the form and content of documents embodying regulated agreements, and the regulations shall contain such provisions as appear to him appropriate with a view to ensuring that the debtor or hirer is made aware of—

(a) the rights and duties conferred or imposed on him by the agreement,

(b) the amount and rate of the total charge for credit (in the case of a consumer credit agreement),

© the protection and remedies available to him under this Act, and

(d) any other matters which, in the opinion of the Secretary of State, it is desirable for him to know about in connection with the agreement.

 

61 Signing of agreement

(1) A regulated agreement is not properly executed unless—

(a) a document in the prescribed form itself containing all the prescribed terms and conforming to regulations under section 60(1) is signed in the prescribed manner both by the debtor or hirer and by or on behalf of the creditor or owner, and

(b) the document embodies all the terms of the agreement, other than implied terms, and

© the document is, when presented or sent to the debtor or hirer for signature, in such a state that all its terms are readily legible.

The actual form is then set out through the Consumer Credit (Agreements) Regulations 1983 (As Amended). Please note the links are to the 2004 SI that amends it as I didn't have a publically accessible link to the 1983 Regulation to hand. Please see the relevant SI and Schedules for more information.

 

The Consumer Credit (Agreements) (Amendment) Regulations 2004

 

[The substitutions referred to start at r 4 of the 2004 SI, the numbering below refers to r 2 of the 1983 SI, ie r 2(4)]

 

(4) Subject to paragraphs (5) and (9) below, the information, statements of the protection and remedies, signature and separate boxes which this regulation requires documents embodying regulated consumer credit agreements to contain, shall be set out in the order given by paragraphs (a) to (f) below under, where applicable, the headings specified below -

(a) the nature of the agreement[...];

(b) the parties to the agreement[..];

© under the heading "Key Financial Information", the financial and related particulars[...];

(d) under the heading "Other Financial Information", the financial and related particulars [...];

(e) under the heading "Key Information" -
(i) the information set out in paragraphs 20 to 24 of Schedule 1 to these Regulations; and

(ii) the statements of protection and remedies[...]; and

(f) the signature box and, where applicable, the separate box required by paragraph (7)(b) below;
I hear about issues with the placement on the front or back of the sheet. As the text required and the order in which is it placed is mandated by legislation, how would the placement issue give rise to an argument as long as they followed the directions in the SI? It would take us to a point where the font-size must be small enough to fit everything on one page, potentially making it 'not properly executed' as it is not 'readily legible' under s 61(1)© CCA 1974 quoted above! What about partially-sighted people who may require extra large print?

 

I am not trying to pick holes but I am genuinely interested as to any case law that I missed when looking at this. Please be gentle if I've missed something blimmin' obvious :rolleyes:

What the law 'is' and what I think the law 'is' often differ. Always do your own research and take legal advice!

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JB that is a brilliant observation. They have to fit so much in that the small print becomes illegible so the agreement is unenforceable anyway. So the Consumer Credit Act creates a lose-lose situation for the creditors.

 

They need to buy some A3 paper.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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JB that is a brilliant observation.

 

Flattery gets you everywhere :D

What the law 'is' and what I think the law 'is' often differ. Always do your own research and take legal advice!

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There is no credit limit or interest rate on this document and it is clearly an application form. To be precise, the signature has to be on the same section as the prescribed terms ie the credit limit and interest rate - whether it is over the page or not is academic as long as it is in the same section ie the section that contains the prescribed terms. What they have sent is not a credit agreement.

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Thank you for the clairification, that makes a lot of sense.

 

I was not questioning whether the document constituted a CCA. I was intrigued why I kept hearing people say the signature had to be on the same page. From your explanation I can see why they may have that idea.

 

I might not be much help but I certainly am learning a lot around here :D

What the law 'is' and what I think the law 'is' often differ. Always do your own research and take legal advice!

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Interesting. There is a part in the Regs 1983 that adds to where the above quoted 2004 amendment talks about order:

"...and such information, statements of protection and remedies, signature and separate boxes shall be shown together as a whole and shall not be preceded by any information apart from trade names, logos or the reference number of the agreement or interspersed with any other information or wording apart from subtotals of total amounts and cross references to the terms of the agreement."

 

Still trying to piece this all together.

Slartibartfast

PRS - Semi-retired

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