Royal Mail lost 2 out of 3 cca letters signed and recorded

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I Cannot beleive the incompetence of royal mail,

I Sent 3 cca requests on the 2nd jan.

And out of the three I have only one signature validated on track and trace,

Have called royal mail CS and they have informed me I need to wait untill

The 22nd jan before i can report the 2 missing letters as lost.

Whats the point of using recorded signed for letters service

When Royal Mail Cannot guarantee delivery.

Is there another private service i can use to re-submit my cca requests.

And do I need to re-Submit the missing CCAs ?

Thanks.

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Bump

[Holdred]

Recorded delivery only gives you proof of delivery, it's not a guaranteed service. For guaranteed delivery, you'd have to upgrade to Special Delivery which will be delivered by 1pm on the following day, at a cost of £4.30.

[microbar]

Recorded delivery only gives you proof of delivery, it's not a guaranteed service. For guaranteed delivery, you'd have to upgrade to Special Delivery which will be delivered by 1pm on the following day, at a cost of £4.30.

 

So what Royal Mail Are saying is we will charge you £1.40 or whatever it was.

but dont be suprised if we fail to deliver your letter

 

Royal Mail are Totally Incompetent.

[Guest wino]

I am currently liquidating my business and sent letters out last October - recorded delivery. The website is still saying that some of these letters are still out for delivery.

 

I resent the letters December and still not all have been delivered.

 

Royal Mail is passed being a joke!

[1stlifeline]

Just out of interest, dont assume that you letter is lost because it isnt showing as signed for. I used to work nfor Royal Mail and after a stint as a postie I worked in the office where they scan the posties sheets to show deliveries have been done. One of the main problems was getting the posties to hand in the sheets on time. They dont all go back to the office at th end of shift so the sheets are only handed in the next day. I have known posties go off sick or on holiday and only hand in the sheets when they return to work. Its not ideal and wrong but it happens. Another problkem when youwrite to a company is that the stickers are put onto one sheet and signed for a a whole. Some companies get hundreds of letters a day and cant sign for each one individually. Then its down to the person scanning the posties sheet to make sure he scans every single number.

So sometimes its not that the postie hasnt delivered, its down to bad practices.

[hannabarbera]

Sometimes the letters have been delivered but the details haven't been entered on the system. Royal Mail actually says this in their blurb and suggest that you contact the recipient yourself to check whether it has been received - and you pay extra for this service! Doesn't help when you want proof of delivery.

[sosumi]

The same has happened with us. Out of 5 letters, all sent Recorded Delivery on 3rd January, one has been delivered and signed for, one has 'been delivered from Delivery Office', and no record of the other three. My impression is that the only way of getting a letter properly delivered and signed for via Royal Mail is by sending it Special Delivery, £4.30. One of the Post Office cashiers told me, very flippantly, that Recorded Delivery letters 'just go in the sack with the others'. Great news when you've little money but believe what Royal Mail says about Recorded Delivery.

[microbar]

The same has happened with us. Out of 5 letters, all sent Recorded Delivery on 3rd January, one has been delivered and signed for, one has 'been delivered from Delivery Office', and no record of the other three. My impression is that the only way of getting a letter properly delivered and signed for via Royal Mail is by sending it Special Delivery, £4.30. One of the Post Office cashiers told me, very flippantly, that Recorded Delivery letters 'just go in the sack with the others'. Great news when you've little money but believe what Royal Mail says about Recorded Delivery.

 

If the royal Mail Are charging extra for signed and recorded letters,

And then Just putting them in sacks with the normal Mail,

Then They should be heavily fined for charging for a service

That is not been correctly carried out.

[zazen.warrior]

I keep checking the RM site for one, out of three sent last monday, which remains undelivered and I'm wondering how long to leave it before I re-send via special delivery.

 

I'm hoping the recipient will acknowledge receipt and save me the extra cost, but I think by the middle of next week it will go again to stop my nerves jangling, this time special delivery; I'm tempted to send everything that way in future although I can't really afford it.

[Weird Al Yankovic]

It takes up to 15 days for Royal Mail to deliver 1st class mail after posting.

 

Last Monday was only the 7th and the OP's letter's were posted on the 2nd. That means the 22nd and 17th of this month to wait and it is now only the 12th.

 

Why not just check your account to see if the £1 has been encashed, or the PO or whatever you used?

 

Whatever happens you have recorded proof you sent the request, assuming you kept the receipt.

[make them aktiv runners]

Can you name the recipients? Some are known to sign in bulk and I have seen comments that at least one DCA does not collect post (PO Box No) immediately.

[NailPost]

Under court rules any letter sent out by first class mail is deemed to have been delivered two days later. Recorded delivery proves you have mailed the letter and the signature on receipt is an additional safeguard against the debt collectots claims he hasn't received it. A debt collector would be on difficult ground to prove he hadn't received a letter.

[zazen.warrior]

My missing one went to Lloyds TSB but checking my ever increasing files, the last recorded delivery I sent to them at the same address got a signiture, hmm will probably send again special delivery for my peace of mind.

[1stlifeline]

Recorded delivery is not treated any differntly than ordinary 1st class mail. It does go in the sack with other mail, the only difference is that the postie is supposed to get a signature on delivery.

Special Delivery is treated very different. It is scanned at every point of its journey and moved around in special sealed cages.On arrival at the delivery office it is scanned again and then each postie has to collect their own specials from the locker and sign to say they have taken possesion.

Recorded delivery does not offer this option, it is just normal delivery (supposedly with a signature at the end point!!!)

[Brassed off]

I didn’t receive a POD for a letter sent to Capquest, so filled in a form from the Royal Mail website and received the POD a few days later. It was a bulk signing sheet which clearly showed my reference number. As my letter was sent Special Delivery, there was no charge for this.

 

Recorded delivery is not always reliable and there is a charge of £2.20 to apply for a POD from Royal Mail.

 

However, if you receive a response to your letter, then they have obviously received it!

 

Unfortunately, it can sometimes be a long wait for a reply to a CCA request.

[N.P]

Hi,

 

I too have also had the same problem with Royal Mails so-called Recorded Delivery Service, where you pay extra for a service you don`t receive.

 

A few of my Recorded Delivery letters have not been signed for, although I have later received a reply from them.

 

Going on from there, I Ndecided to use the Special Deliver Service to deliver a letter and guess what, and guess what? This didn`t show up on the system until over a week later.

 

I`m of the opinion that Royal Mail do not offer any Special Services at all. They advertise these extra Services in order to get more money from people, sort of like Banks do, they seem to rip people off.

 

They are nothing more than modern day terrorists who hold the Country to ransom every time they want a pay rise of are asked to do a full days work for their pay, instead of running off home as soon as their bags are empty. If everyone took this attitude the whole Country would be in uproar. If they aren`t happy with their working conditions or wage, they should quit or get another job instead of holding the Public to ransom.

 

I find, if you need to deliver a letter to a Bank, simply go into your local Branch and hand in the envelope, ask for a signed receipt of delivery and ask them to deliver it via their internal mailing system. This is of course outside of their standard letter handing poilicy, but do we really give a ****?

 

Regards

 

 

N.P

[N.P]

Hi again,

 

Just had another thought.

 

Perhaps a few thousand Compensation Claim Forms thrown at Royal Mail from CAGGER`s could possibly kick start Royal Mails Recorded and Special Delivery Services?

 

Regards

 

 

N.P

[N.P]

Hi again,

 

Why should we also have to mess about with POD requests?

 

We pay extra so we can simply Trace and Trace on the Royail Mails Website. They are offering Services, people are paying extra for Services, so we should RECEIVE these services. Not, go out of our way to find out if our letters have been delivered!

 

Regards

 

 

N.P

[sosumi]

Hi N.P

These missing Recorded Delivery letters are worrying the life out of me. I agree with everything you've said here. Royal Mail are offering a service which they unofficially admit means very little in reality. The only way to get a letter properly delivered and signed costs £4.30. It makes me furious - why are they selling a (Recorded Del) service that feels more like a lottery - and costs as much as a lottery ticket?

PS some Special Delivery letters I've sent in the past also haven't been signed for.

[N.P]

Hi sosumi,

 

Nice to hear someone agree`s with me, my girlfriend just thinks I`m a twisty so and so.

 

What do you think? Perhaps if we`d all kept our Recorded Delivery Receipts and then thousands of us threw an N1 Claim Form at Royal Mail for compensation, how much do you think it would cost them to defend each claim in Solicitors fee`s? They`d crap themselves. They might just get the message then.

 

The funny thing is, I`ve always wanted to be a Postman, but this last year, I have lost all respect for the Royal Mail. I think I`ll just stick with my dead end, mind numbing factory job instead.

 

Regards

 

 

N.P

[diskmandave]

Recorded delivery only gives you proof of delivery, it's not a guaranteed service. For guaranteed delivery, you'd have to upgrade to Special Delivery which will be delivered by 1pm on the following day, at a cost of £4.30.

I have to agree with this. When the Signed For service fails you can claim your money back. Signed For service provides NO guarantees. Read the T's & C's.

 

However... If you want a guaranteed service, it's your responsibility to purchase the correct service... In this instance, it's Guaranteed Delivery, which costs from £4.30.

 

If you send by Signed For... It isn't guaranteed.

 

Regards, Dave...

[diskmandave]

I Cannot beleive the incompetence of royal mail,

I Sent 3 cca requests on the 2nd jan.

And out of the three I have only one signature validated on track and trace,

Have called royal mail CS and they have informed me I need to wait untill

The 22nd jan before i can report the 2 missing letters as lost.

They aren't lost... The recipients have refused to sign for them...

 

It's as simple as that. Fact of life, avoidance of service...

[zazen.warrior]

Does anyone know if someone refuses to sign for a recorded delivery, is the letter returned to the sender or left anyway?

 

Why would a DCA refuse to sign, after all it might contain a payment?

[barracad]

Returned to sender (assuming there is a return address).