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    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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HFO Services


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I have today recieved what in my eyes was a threataning phone call from a person called Philip at HFO Services, He said he was the manager i think ( i found him hard to understand with the accent he had) He told me that i owed over £3k to a company called Welcome Finance who had sold the Debt on to them. I was aware the debt was there. Anyway to cut a long story short He called me whilst i was at work i explained that i could not talk to him, but if he could call back in the morning i would talk then. He refused and said this needs to be sorted immediatley. I said i am a single bloke earning not much money, so i could only afford £40 per month. He said this was not enough and that it should be at least £170 with an immediate payment of £100 to stop a distress warrant being issued. I said that its too expensive and i simply cant afford the high payments. He then informed me that coz i aint paid today, someone will be visiting me for payment!

 

I see other people have had dealings with this company. Where do i stand?? HELP!!

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Hi Gav

 

Welcome to the HFO fan club. They are 1st class bullies. Just don't speak to them on the phone, and only deal in writing. Have a look at the other threads involving HFO but don't panic.

 

Doc

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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I intend to tell him when he calls tomorrow, that i wanna comunicate in writing only! The Debt is mine, Can the still harrass me like they do?? If i make an offer of payment per month can they refuse to accept it??

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You also may wish to have a look at the OFT debt collection guideance to know which parts of it they are breaching http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

Can the still harrass me like they do??
Quite simply no they can not. There are laws in place to prevent this. Here's a link to one of them Debt Help UK - Administration of Justice Act 1970 | UK debt consolidation service with free help and advice Point 1. refers to your situation as they phoning you at work.
If i make an offer of payment per month can they refuse to accept it??
Lawfully no they can't, but they tend to ignore the laws that get in the way of how they do business.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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I have just found the Card that i recieved Through the post from a company called 'First Direct Logistics' Saying they had a package for me. I never rang to claim the package. When they say they have contacted me by post is this what they mean? Is it Legal to do this??

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Hi Gav. The more I hear about these ******* at HFO the more I boil with rage! I am having problems with them too. They sent me one of their stupid First Logistics Cards, then they started phoning me, and then I got a letter from their Solicitors saying I had been "unco-operative" and they were taking me to Court. From what I have read here, they do not act within the Law at all, - they just ride roughshod over all the rules, and hope to bully and intimidate people into paying them money. Whatever you offer to pay them, they will either refuse it, or accept it for a month or so and then force you to raise it. They seem to prey on what you might call the more vulnerable in society - women alone, single parents, those on low incomes etc.

 

The advice I got from this Forum was to refuse to talk to them at all on the phone, and send them something called a CCA Letter, which you will find in the templates section here. This basically asks for a copy of your original credit agreement. If they do not have that, they cannot enforce the debt as I understand it, although HFO will tell you otherwise :rolleyes: When you send the letter, send it recorded so you have a record of sending it, and you can track it on the Net to see that they have actually received it. Also send a Postal Order for £1.00. Also, when you send the letter do not sign it wth your normal signature!

 

I wish you luck with this situation. I am fortunate in that, so far, they have not traced my workplace - they phone me on my mobile phone - constantly :rolleyes: I have told them I will not deal with them on the phone but they don't seem to listen. I believe there is a letter about telephone Harrassment available on this Forum, that you can also send to them, just to cover yourself, especially if they are calling you at work and jeopardising your job.

 

Good luck.

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I DO NOT ACKNOWLEDGE ANY DEBT TO YOUR COMPANY

 

Dont sign anything and ensure you send it recordedm so you can trace it

 

I didn't write that on mine :sad: Is that a problem? I am actually totally terrified of these people - just trying to put on a brave face.

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He just rang again 4 times in 5 minutes. I told him no communication on the fone. then he abused me. I hung up and he kept ringing back

 

Wow - that IS harrassment, and I would think grounds for sending one of those Harrassment letters! I know they phoned me a couple of times last night, but now they are trying to hide their real number behind one that just comes up with "ID Withheld" or "ID Unknown" I just choose to ignore anything that comes up like that on my phone. I've even just managed to borrow a friend's old mobile (she has just bought herself a new one), and have given that number to all essential people, such as my Dad, my office etc, so I can safely ignore any "ID Unknown" numbers on my old phone knowing anyone important will call me on the other one.

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Hi Gav, Just want to formally welcome you to the Society for HFO victims!

 

Please don't despair. Read everything you can in all the threads and you will soon realise that things are not as bad as they seem.

 

Good luck

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He just rang again 4 times in 5 minutes. I told him no communication on the fone. then he abused me. I hung up and he kept ringing back

 

Go to a football shop. get football siren. problem solved.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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HFO sent my landlord one of their silly cards, we have a safe place for parcels here and somebody to sign for them so we knew it was a fake.

 

They sent me an email asking if I wanted to work for them - I didn't reply as I think they are a nasty lot - they insisted I could earn £30K+ a year from a basic of £18,000.... and that the workplace was a fun, money hungry environment.

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HFO sent my landlord one of their silly cards, we have a safe place for parcels here and somebody to sign for them so we knew it was a fake.

 

They sent me an email asking if I wanted to work for them - I didn't reply as I think they are a nasty lot - they insisted I could earn £30K+ a year from a basic of £18,000.... and that the workplace was a fun, money hungry environment.

 

Glad they think it's "fun" to drive people to tears, and harrass some into even contemplating suicide just to get their "money-hungry" hands on a few more pennies :rolleyes:

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Here are the links to the job ad and their advert on the internet

 

Call Centre Sales Agent Wimbledon Call centre telesales jobs London

http://www.hfoservices.com/home.html

 

The job advert is quite misleading as it doesn't really say you are going to be debt collecting (and making those 'phantom visits').... just building customer portfolios and increasing their values...

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The Administration of Justice Act 1970

 

Anybody know who to go to , to enforce this act.

 

HAK

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Trading Standards I would imagine.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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I would send them a copy of your income and expenditure along with offer of payment and just keep paying that monthly - under no circumstances should you speak to them they will bully you into all sorts they are bad people who think they are above the law.

 

Good luck

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