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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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employer discrimination against DDA ACT


russ2101
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this is going to be abit vague, i cant go into much detail on here as my case is complicated.

basically ive contacted DRC and they have told me that my employer is discriminating against me and breaking the DDA ACT, so im going to put in a grievance.

so im on here to run my case past someone its very complicated and goes back over the last 2/3 years and is a big well known company.

im in the union but unions tend to sway alittle the other way plus i know if i do it myself to start with its getting done to the best i can do.

 

so if anyone has legal knowledge and is prepared to spare me a couple of hours it would be very appreciated. please could you PM me and ill get back to you.

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Ask the equality and human rights commission to send you a DL56 form, you fill it in, make 2 copies and send a copy to your employer. They must respond to this within a set time frame, from their response you can see how they will defend should it go to tribunal but it may also make them see that you're serious and they may stop the discrimination (you were a bit vague failure to make reasonable adjustments seems to be quite common and it's easy to fix).

 

You also need to put to them in writing that you're not happy and start off the grievance procedure, although this is not a requirement for disability cases at tribunal it will work well in your favour. You can send the form and your grievance at the same time.

 

Welcome to the Equality and Human Rights Commission takes you to the commissions web site, you can call them for information and advice as well.

Any posts submitted here on the Consumer Action Group under the user name GlasweJen may not necessarily be the view of the poster, CAG or indeed any normal person.

 

I've become addicted to green blobs (I have 2 now) so feel free to tip my scales if I ever make sense.;-)

 

 

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A copy of the DL56 form can be downloaded from here:

 

http://www.debt-helpers.org.uk/letters/DL56.doc

The advice I give in relation to benefits should be viewed as general advice and not specific to your individual claim circumstances. I cannot give specific advice on your claim as I cannot access the claim.

 

If you find the advice useful please click on my scales.

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  • 5 weeks later...

hi, its a long shot but i am off work ill at the moment and never got round to getting that all important mortgage insurance, does anyone know if it is possible to get a policy even though your off work ill already??

i doubt you can just thought id check.

thanks russ

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  • 6 months later...

Threads Merged

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Russ getting help is going to be harder than you think. You can often spend a lot of time trying to get help whilst also working on your own case so in the end it becomes twice as hard.

 

Even if you do get help it will properly only be limited. You could also try the Pro bono society. I think they have just had a name change. Or the Free representation unit but I think they only help you at a hearing and not before.

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hi, its a long shot but i am off work ill at the moment and never got round to getting that all important mortgage insurance, does anyone know if it is possible to get a policy even though your off work ill already??

i doubt you can just thought id check.

thanks russ

 

Every mortgage protection policy I have ever come across excludes pre existing conditions so if you took out a policy now it would exclude the condition that is currently keeping you off work. That's not to say you couldn't take one out in case of other illness or accident, it just wouldn't cover you for anything current.

Edited by revolting peasant
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Hi russ2101.

 

How are they discriminating against you? I work in HR and specialise in employee relations and would be happy to cast a look over anything you send me by private message if it's too long to fit in here.

 

T

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