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mattlamb

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About mattlamb

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  1. I think you need to outline in simple and brief terms what has happened here, as the information is all over the place. Have Npower based your bills upon the right details and taken into account all the payments you have made? If they haven't, and you have shown the ombudsman this, in clear and simple terms, how can the ombudsman have rulen against you? I thought they were there to give a fair decision??!! I assume you still have the original meter, that NPower have messed up your billing on? ie: you have not had a prepayment meter fitted under warrant. I'm not sure what
  2. Is it possible for you to gather details together of the reading taken (if you did) when you first moved to NPower? Then take the reading now. Then calculate yourself how much the bill for that period should be (by looking at the unit price on your latest bill - that will of course be a lot higher than in 2005 but it would still help emphasise your position if it results in far lower charges than NPower have estimated). Should be quite possible to do with a calculator. Then work out all the payments you have made against the account. Take this away from what the charges should have
  3. Perhaps didn;;t make it thaat clear in earlier post. You obviously can read the meter but you don;t take the readings from the dial (if you have an E7 or E10 meter) - what they dsay are irrelevant. You take the readings from the silver device below.
  4. As a former meter reader, I can confirm timeswitches are often hours out. It does often work in the customer's favour too though. Not deliberate mischarging by suppliers, but meter readers should report back on faulty timeswiitches when they read meters - and then the offices should act upon these reports.
  5. You never take the readings for an E7 or an E10 meter from an old-fashoned dial type meter. There may still be a dial meter on site but the readings will be taken from a silver coloured digital device attached to the bottom of the meter. The time is also given on this device. It is sometimes wrong - it is not controlled by a teleswitch. (or GMT signal sent down the line). The device cycles through all the information (readings, time) by itself - you do not need to press anything. In fact, the times are notoriously unreliable on these devices - they are nearly always wrong. Not s
  6. The supplier may have got mixed up when the meter was changed / when you moved to your current supplier / moved into your home. Are the numbers displayed in a digital format on your meter, or not? Is there a number beside the readings (eg 1 and then 2). Often, suppliers get mixed up as to which is the day reading and which is the night.
  7. They should not have been allowed to fit the prepayment meter until your query has been resolved. It makes it far more sdifficult to resolve your problem if the meter which ahs created the dispute is no longer in your home. Have they actually fitted a prepayment meter yet? You say your usage went up by c 400% in a year. Did British Gas change your gas meter at any time during that year? If the prepayment meter hasn;t been fitted, check the gas meter in your home. There should be a yellow sticker on it, detailing the final reading on the old meter when it was taken out, the initial
  8. Jdb321 = They are not billing you correctly on the gas. The meter number they have does not match up to that on the meter. It may just be a typo but the number is quite clearly different (and not just becasue of a different amount of 000s in the meter serial number). Is there a sticker on the gas meter? If so, when was this meter fitted and what is the serial number given for the old meter? Is that the same as the serial number quoted on your bills? This is an old thread -perhaps the matter has been resolved?
  9. Previous residents in your home probably are trying to palm theiur debt off onto you. They probably didn;t provide any meter readings to NPOwer for along while until leaving their home - resulting in a large catch-up bill for them when they left. Don't pay it!
  10. NPOwer have behaved absolutely disgracefully here. They have been consistently the worst utilities supplier (for customer satisfaction) for years and years. Why the hell does the ombudsman not do something about them? Why the hell have they not gone back onn their records to when the OP first moved to them for her gas. They can then compare the opening readings used on that to the picture OP has provided with them of her meter. They can then check meter serial number, etc and go from there. Then NPower need to check their records for each quarter from that to see where things went
  11. I'm assuming your initial final bill was based on an estimated meter reading. Then your mother actually read the meter, and gave that reading to SSE, resulting in the amended final bill. The electric won;t have been used between the time when you moved out and your mother reading the meter. It would have been a catch-up bill, based upon your previous bills having been under-estimated.
  12. I suspect your latest bill is not correct. I agree with nottslad. It is likely BG didn't process a meter change on your computer records. Therefore, when a meter reader came out to read your meter, the computer system would have rejected his readings and just billed you an estimated amount of usage (based upon your old meter still being in your home). Also, I suspect you may have been billed based upon your old gas meter calculating your usage on an imperial meter, when really your new gas meter is a metric one (this results in hugely inaccurate bills as the usage is calculated diffe
  13. My local Citizens Advice Burea uses an 0844 telephone number for anyone wanting to get advice. That's pretty shocking...... Local council did change from 0844 to 0344 numbers some time ago now
  14. Thanks for your replies. My employer was aware that I was awaiting a diagnosis of possible Aspergers / dyspraxia. Unfortunately, it took a year from when I first spoke to my GP and was put forward by her for a diagnosis to actually have the meeting with the psychologist (because of a waiting-list). I am expecting the results within the next couple of weeks. My employers seemed unprepared to wait any longer. They just wanted me to push for a diagnois asap. I tried to do this and contacted Aspergers East Anglia several times in order to get seen quicker. My employers, on their side did not
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