Jump to content


  • Tweets

  • Posts

    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2296 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi guys,

 

I hope someone can help. I've checked the forums but my situation is different.

 

I bought a property on 14th March 2017. There were tenants already living there until 31st August 2017.

 

They didn't pay me any rent and in the end I had to give them a section 8 notice to evict them.

 

At this time, I was living with my parents.

 

I moved in 2nd September.

 

I got a letter from the Council saying I owe them £600 for "long term empty". I phoned them and told them there were tenants living there up until 31st August, and I gave them the name of the person, and informed them I had no idea where they had moved to.

 

They requested I send proof that I had moved into the property on 2nd September 2017, in the form of energy letters or something. I sent this by email the same day as the telephone conversation.

 

I then received a letter on 31st October 2017, saying I no longer owe them £600, but I now owe them £190, for the period of 9th July to 31st August. I phoned and told them I sent in evidence that I moved into the property on 2nd September, so I have no idea where they plucked this 9th July 2017 date from. They said they have my email, but it's been backlogged, and hasn't been checked yet.

 

I then received a "1st reminder" letter on 6th December 2017, again asking for the £190. I phoned them again, and same story, she said my email hasn't been read, and not to worry about anything.

 

Now today, 12th January 2018, I received a Magistrates Court Summons to pay off the £190, plus £18 for "costs". It does state "You are therefore summoned to appear before the Magistrates' Court at [address] on Thursday 1st February 2018 at [time] unless the said sum(s) (or balance) be paid, before the day of the hearing. Failure to pay in full will result in a Liability Order being requested at the hearing."

 

Now, the last conversation I had with the council tax department was that my email had not been read, so they hadn't yet checked my evidence, and told me not to worry.

 

Another point, I received a "1st reminder", but nothing after that.

 

During the date mentioned relating to the fine, 9th July 2017 - 31st August 2017, there were people living at the address, and I told the council tax department over the phone on more than 1 occasion.

 

During the date mentioned relating to the fine, 9th July 2017 - 31st August 2017, I was living with my parents, and was on their council tax record which was up-to-date.

 

During the date mentioned relating to the fine, 9th July 2017 - 31st August 2017, I was on ESA benefit, so the council tax for the duration should have been around £60 anyway, and not £190.

 

So now I've been summoned to court. What are my options?

 

I was talking to a friend who suggested the best route is to pay off the £218 before the court hearing to get them off my back, and then sue the council in small claims court for incorrectly charging me council tax, and then having to make payment because of being summoned to court, and also sue the council for causing stress and anxiety.

 

He said it's important for me to pay off the fee firstly, because I have a suspended 8 week prison sentence, and though unlikely, the court could activate a previous suspended prison sentence.

 

If I was to follow the route of paying them off, then suing the council in small claims court, how do I go about this? Do I need to get a solicitor? I assume I would get legal aid. Or do I just write to them explaining what happened? Or should I go through the financial ombudsman? I don't really have surplus cash to pay solicitors initial fees, etc.

 

I currently am on JSA, but have been signed off by my doctor with depression from 2nd January 2018, for a month. I am taking medication, and having counselling help. This issue has added to my depression.

 

My first step is to go to the Council Tax department on Monday morning, and ask them the questions I mentioned; why I didn't at least get a "2nd reminder", why I didn't get any letter after my email had been read and evidence had been checked, if at all they have yet, why they didn't take into consideration I was on ESA, and why they didn't check as I had asked, that I was named on the council tax will whilst living at my parents, etc.

 

So the reason for this post is to get opinions of what I should do. Any help will be very much appreciated.

Link to post
Share on other sites

Go to the hearing with all your evidence. The councils legal may or may not be there, if they are DO NOT enter any conversation with them.

Do not tell anyone your name apart from the court usher.

The council may wellset a table up and ask people for their names so they can enter into dialog with them.

( get them to pay)

 

The court process is basically a job lot rubber stamping exercise if your a non attendee.

 

You want your day in court.

Take all your evidence and go infront of the judge

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...