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    • An update to this case as I’ve not been on in a while.    I am still awaiting a charging decision in the case. The two police officers involved have said their personal belief is a section 47 ABH charge is the most likely outcome but this isn’t a sure thing of course.    The EA certificate from the issuing court has now lapsed. The court have refused to recertify him until they’ve had a hearing in to the case, and the district judge has issued orders to surrender all evidence, footage, photos etc.    I have done so promptly.    the EA, not so much . Equita have claimed they cannot provide his bodycam footage as the camera he was wearing is the EA personal one not one of theirs.   the EA has claimed he has asked Equita and the police for the footage as he claims he doesn’t have it.    the police have confirmed they didn’t seize his camera and they don’t have it.    so they are basically pointing the finger at each other all the while failing to comply with the district judges order to provide all evidence they intend to rely on at the rescheduled hearing.    The district judge has stated the hearing for his certification will NOT be the hearing for my complaint as there is no charge as of yet, and just as to whether he should be recertified or not.    I’m not 100% on why that can’t be done at the time, but I’m not about to question a judge…..      
    • Thanks FTMDave, I like the cut of your jib - I'll go with that and obtain proof of postage. Encouraging that NPE have never followed through and seem to blowing hot air, let's see where they go after this   Regards
    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
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RAC Car Warranty


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Hi,

Hope someone out there can help. We purchased a Vectra in December 2005 and bought with it a RAC Warranty at an extra cost of £250. Since then we have had various repairs done on her our cost not a problem. However we have since found out that the car needs a new fuel tank due to the swirlpot being broken (I nearly said something else then) this is going to cost £437 + vat to replace. When we rang the RAC they said not their problem if it is not listed in the warranty then it is not covered. We have found that in fact the warranty is literally not worth the paper it is printed on with regards to what it covers.

My question is can we pursue the RAC more fervently because it doesn't list it in the warranty as not being covered. It lists everything else.

Regards:???:

Mamma Caz :p

 

"Round 'em up, put 'em in a field and Bomb the B******ds"

 

Particularised Claim 05/10/06

AQ filed 14/09/06

Defenced filed 05/09/06

MCOL served by 05/08/06

Thanks but only if you pay it all let 17/07/06

Offer let received 12/07/06

Letter before Action 04/07/2006

Barclays - Letter of Intent 16/06/2006

 

Classic Confidence Settled 13/10/06

Classic Confidence LBA 18/09/06

Classic Confidence 1st claim let sent 30/08/06

Classic Confidence - Data Protection Act let 03/08/06

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Warranties generally aren't worth the paper they're printed on. A large company like RAC might bend if you complain strongly enough.

Just the FAQ’s ma'am. Please read 'em thoroughly before jumping in. Cheers :)

 

Find all the letters under the rainbow here

 

Being a man, I am always right (however I will make no admission of liability if you have misinterpreted my instructions!! :) ) If you are in any doubt, then consult a professional. All opinions offered on this site are just that, and should not be taken as legal advice.

 

Halifax - £1400 reclaimed. Now on a crusade to help others!

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The warranty is probably provided by the finance company but branded or underwritten by RAC.

 

Do you have a link to an online version of the policy book by any chance? If so I'll have a look and see what the warranty is worth.

 

Is the £250 an annual premium or does it cover you for more than a year?

 

Was there any warranty provided by the seller? If so, how long?

 

OC

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Hi.,

 

The warranty was for a 12 month period only.

 

It was to replace a warranty given by the garage we bought her from as they are 120 mile round trip.

 

There may be a copy of it on the website, I have never looked.

 

Thanks for your post.

Mamma Caz :p

 

"Round 'em up, put 'em in a field and Bomb the B******ds"

 

Particularised Claim 05/10/06

AQ filed 14/09/06

Defenced filed 05/09/06

MCOL served by 05/08/06

Thanks but only if you pay it all let 17/07/06

Offer let received 12/07/06

Letter before Action 04/07/2006

Barclays - Letter of Intent 16/06/2006

 

Classic Confidence Settled 13/10/06

Classic Confidence LBA 18/09/06

Classic Confidence 1st claim let sent 30/08/06

Classic Confidence - Data Protection Act let 03/08/06

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I had an RAC 5 * gold warrantly, really worthless, paid £300 for it, and might as well flushed the money straight down the loo...

 

I had a Ball Joint develop Play (RAC said Wear and Tear) a Power Steering Rack that developed a leak (Wear and tear again) and a Rocker Cover Gasket leak (Not listed in warranty)

 

It was a 528 BMW, total cost of repair £1700, RAC would only eventually pay part after I threatened with court and then it was £515 as that was what they said the parts should cost!... the steering rack alone from BMW was £797 plus vat, I wanted the car back to what it was, it was a BMW rack before, then it should be one going in.

 

In the end gave up and took the £515 and paid the rest... hurt though...!

Brad

 

Support Consumer Action Group, tell your friends, family, spread the word, help each other, and together we can show the banks we are no longer going to roll over and play dead.

There is hope, you just have to find it....

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  • 1 year later...

The warranty will be provided by Motorway Direct - see the thread here -

 

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/37016-rac-extended-warranty.html

 

RAC Warranty is a trading style of the Motorway Direct PLC group of companies.

 

MOTORWAY DIRECT PLC

WARRANTY HOUSE

SAVILE STREET EAST

SHEFFIELD

SOUTH YORKSHIRE S4 7UQ

 

I have had some success in getting them to meet their obligations, but it is like getting blood from a stone. You have to knock down their objections one at a time - I think they hope you will go away. I am at the recorded letter stage in my dealing with them this time and have the support of my garage who are amazed at the treatment I am receiving.

 

I note that the RAC seem to have stopped using them. I have been offered a renewal under the "AA Warranty" brand. I am guessing the RAC got worried about negative publicity. They have gone downhill big time since being taken over.

 

Needless to say I will not be renewing. They will try all ways to wheedle out of their obligations. Each time they have made me pay the garage and reclaim, and have never reimbursed the full amount, leaving me out of pocket. If you see a document mentioning "Motorway Direct" from Sheffied - do not touch it.

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I've got a court date in about 4 weeks with an after market warranty company, Warranty Direct, because they refused my fully valid claim on 3 different occasions for 3 different reasons!

 

The last reason was the all inclusive get out clause 'wear and tear,' but they were unaware at the time of making this excuse that the problem with the car was the same problem I had had just 7 months earlier and had all parts replaced brand new!!

 

This just proves, beyond doubt, that these companies use any excuse to not pay out however valid a claim is. It is just robbery.

 

The only good one I've heard of is the AA's which costs just £65. All the rest are just a waste of time.

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I've got a court date in about 4 weeks with an after market warranty company, Warranty Direct, because they refused my fully valid claim on 3 different occasions for 3 different reasons!

 

The last reason was the all inclusive get out clause 'wear and tear,' but they were unaware at the time of making this excuse that the problem with the car was the same problem I had had just 7 months earlier and had all parts replaced brand new!!

 

This just proves, beyond doubt, that these companies use any excuse to not pay out however valid a claim is. It is just robbery.

 

The only good one I've heard of is the AA's which costs just £65. All the rest are just a waste of time.

 

 

Be careful - I have just been offered a renewal of the RAC Warranty that I am having trouble with - Provided now by (You've guessed it) Motorway Direct. The warranty was initially sold as Warranty Direct who I believe went bust.

 

Check whether your policy is a badged product from Motorway Direct, Warranty House. Sheffield. I'm not certain but I think it is all the same company.

 

Good luck with the case. I'll be interested to hear how it goes. They tried the "Wear and Tear" thing with me until I pointed out it was replaced 15000 miles ago with the manufacturers own parts so couldn't be "wear and tear".

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Be careful - I have just been offered a renewal of the RAC Warranty that I am having trouble with - Provided now by (You've guessed it) Motorway Direct. The warranty was initially sold as Warranty Direct who I believe went bust.

 

Check whether your policy is a badged product from Motorway Direct, Warranty House. Sheffield. I'm not certain but I think it is all the same company.

 

Good luck with the case. I'll be interested to hear how it goes. They tried the "Wear and Tear" thing with me until I pointed out it was replaced 15000 miles ago with the manufacturers own parts so couldn't be "wear and tear".

 

Thanks for that.

Warranty Direct are based in Reading but I'm sueing the underwriters.

 

I'll post up the result of the hearing in a month or so.

 

It amazed me when they used the wear and tear clause when the parts were almost brand new! Bunch of clowns.

 

But it is true what everybody says-they will try anything to not pay but I've caught them red handed.

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  • 10 months later...

I’ve just tried to contact RAC Warranty using the tel numbers from the letter confirming my cover March 08. Not one of the numbers are live, claims line, customer service, H/O all dead numbers – Not to be beaten went on line and guess what? ‘page not found’

And, last week the cheeky sods tried to get me to renew, there and then, with fairly high pressure tactics – the sales guy couldn’t confirm if a the local Jag dealer or a local specialist were on his approved list if I needed to make a claim – when I asked him to go off and check he got shirty and asked ME to call RAC customer services and ask. When I told him where to go on that one, he agreed to go and find out himself and call me back – he didn’t.

Waste of money in my opinion!

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Hi,

We purchased a Vectra in December 2005 and bought with it a RAC Warranty at an extra cost of £250.

 

The warranty was for a 12 month period only.

 

Forgive me if I am mistaken, but surely the warranty would have expired by now?

 

 

MOTORWAY DIRECT PLC

WARRANTY HOUSE

SAVILE STREET EAST

SHEFFIELD

SOUTH YORKSHIRE S4 7UQ

 

I note that the RAC seem to have stopped using them. I have been offered a renewal under the "AA Warranty" brand. I am guessing the RAC got worried about negative publicity. They have gone downhill big time since being taken over.

 

Actually, my understanding is that it was the other way round - when theywere awarded the AA Warranty franchise a couple of years ago. The name RAC Warranty is now licenced to a separate company called The Warranty Group.

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no the car was still in warranty when the original post was made! This is from June 2006. A very old post

Edited by Yellow160
wrong month

The views expressed on this website are mine alone and don't reflect the views of my employer!

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  • 5 months later...
  • 4 months later...

It is very interesting reading all the comments about the RAC Warranties and the complaints that have been made. All these complaints about unpaid claims go back prior to December 2007. Which was when the RAC changed suppliers of warranty services and underwriting.

 

Approximately 12 months prior to this date RAC and Motorway Direct who was the Administrator and underwriter parted company. The RAC were without a Warranty supplier for approximately 12 months.

 

All the complaints that we are reading about here are from warranties supplied by Motorway Direct.

 

Weird Al Yankovic states the only one worth having is the AA! Guess what!! who do you think supplies the AA! Correct! Motorway Direct.

 

Furthermore has any one noticed that there has not been any complaints about the current RAC Warranty Administrator/Underwriter The Warranty Group?

 

The only one is that the Car shop tried to sell them an RAC Warranty, well that is their job, although pressure selling is not a good thing you should be allowed to think about it!

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  • 1 month later...
Hi,

Hope someone out there can help. We purchased a Vectra in December 2005 and bought with it a RAC Warranty at an extra cost of £250. Since then we have had various repairs done on her our cost not a problem. However we have since found out that the car needs a new fuel tank due to the swirlpot being broken (I nearly said something else then) this is going to cost £437 + vat to replace. When we rang the RAC they said not their problem if it is not listed in the warranty then it is not covered. We have found that in fact the warranty is literally not worth the paper it is printed on with regards to what it covers.

My question is can we pursue the RAC more fervently because it doesn't list it in the warranty as not being covered. It lists everything else.

Regards:???:

 

I actually administrate the RAC warranties, and by the sounds of it, you didnt pick the highest level of cover, you perhaps have a Gold or lesser cover, with gold or lesser policies, you are only covered for what ever is listed in the policy booklet, if its in black and white, its covered, if not, the unfortunatly its not covered.

 

People always say its not worth the paper its written on...course it is, it just so happens you dont have the full level of cover due to either the age/mileage of the vehicle or the level of cover you have chosen yourself.

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I actually administrate the RAC warranties, and by the sounds of it, you didnt pick the highest level of cover, you perhaps have a Gold or lesser cover, with gold or lesser policies, you are only covered for what ever is listed in the policy booklet, if its in black and white, its covered, if not, the unfortunatly its not covered.

 

People always say its not worth the paper its written on...course it is, it just so happens you dont have the full level of cover due to either the age/mileage of the vehicle or the level of cover you have chosen yourself.

 

Then it sounds to me like people are being 'mis-sold' RAC Warranties.

You have the right to food money.

If you don't mind a little investigation, humiliation, and if you cross your fingers rehabilitation..............

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I actually administrate the RAC warranties, and by the sounds of it, you didnt pick the highest level of cover, you perhaps have a Gold or lesser cover, with gold or lesser policies, you are only covered for what ever is listed in the policy booklet, if its in black and white, its covered, if not, the unfortunatly its not covered.

 

People always say its not worth the paper its written on...course it is, it just so happens you dont have the full level of cover due to either the age/mileage of the vehicle or the level of cover you have chosen yourself.

 

So why is it that at lease 50% of claims are dismissed as wear and tear, and I'm not talking about brake pads and exhaust, but broken bearings etc; on low mileage cars?

 

They are a cheap and generally useless get out for dealers who 'sell' them knowing the buyers will forget about the soga.

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  • 2 weeks later...
So why is it that at lease 50% of claims are dismissed as wear and tear, and I'm not talking about brake pads and exhaust, but broken bearings etc; on low mileage cars?

 

They are a cheap and generally useless get out for dealers who 'sell' them knowing the buyers will forget about the soga.

 

Cuz if you're in the know.. a noisy bearing isnt a failed bearing, its actually worn, it doesnt matter on the mileage, if its noisy, singing, howling...its worn, wear and tear isnt covered by the warranty.

 

If the bearing suddenly collapsed (sudden and unforseen failure is what your warrantry protects you against) it would be covered.

 

You obviously havent read the t+c's :cool:

 

People always think that cuz they have a warranty, its covered. Dont forget it depends on the level of cover you have.

 

We get feedback once a month, and we actually pay out 80% of claims, so im guessing the 50% of wear and tear is 50% of the 20% of claims that are rejected. If its a valid claim we will pay, if not, we wont...simple;)

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Cuz if you're in the know.. a noisy bearing isnt a failed bearing, its actually worn, it doesnt matter on the mileage, if its noisy, singing, howling...its worn, wear and tear isnt covered by the warranty.

 

If the bearing suddenly collapsed (sudden and unforseen failure is what your warrantry protects you against) it would be covered.

 

You obviously havent read the t+c's :cool:

 

People always think that cuz they have a warranty, its covered. Dont forget it depends on the level of cover you have.

 

We get feedback once a month, and we actually pay out 80% of claims, so im guessing the 50% of wear and tear is 50% of the 20% of claims that are rejected. If its a valid claim we will pay, if not, we wont...simple;)

 

Is a degree in Mechanical engineering and 40 years in the business enough in the 'know' ???

 

This isn't just about insurance issued with an RAC badge on it, it is about all these so called warranties.

 

I have personally challenged the 'so-called' inspectors that turn up on a number of occasions when they have put down 'wear and tear', and all of my challenges were successfull, which I put down to the letters after my name and them not being able to fob me off.

 

As you brought up bearings (and mileage does count), have a read of this post and the warranty companies denial of liability.

 

http://www.consumeractiongroup.co.uk/forum/garage-services/187794-gearbox-bearing-failure-warranty.html

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Sorry, you are wrong. A bearing that is grumbling at 10k is not worn, it has suffered 'premature failure'.

If it is a taper roller then there might be some adjustment otherwise it has failed and should be replaced under warranty.

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