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bradkb

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  1. This topic was closed on 11 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  5. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  6. Oh yes, when I handed the keys in, I also handed a letter informing of my updated address, and had it confirmed by the Executive Office.
  7. Hey all Going through a messy divorce, lost my job, and in the end could not keep the house afloat. Want to sell but wife would not agree, in the end I knew I had to let it go. I communicated with the bank, they were ready to take voluntary repossession, but then my ex blocked that. But eventually her block was lifted and I handed keys in June 2015. Since then I have had no letters from the bank, no communication, yet in that time the house was put on the market, sold and the mortgage has been settled and closed. The excess - who knows? The house sold for estimated(Zoopla
  8. Well, natwest have been screwing around "investigating", then sending letters saying "we tried to contact you, if we dont hear by.. we will assume you no longer wish to ..." Its going around in Circles, so looking at starting a claim under the BCOBS, effectively November Natwest cancelled our debit cards, direct debits and told me to go to the bank the following day and clear out our account, at the bank they would only authorise £2000 withdrawal and after alot of discussions and a lengthy time I got my wages. The email to Les at RBS kicked off the investigation, but its going no whe
  9. Thanks all, story so far. Natwest are really playing around, spoke to head of complaints, who then passed it on to someone else, promised many call backs and promised to re-instate the account and services. Promised new cards sent by special over a week ago. So far - nothing... no new cards, just have access online to accounts, and not they have sent 3 letters, 1 to say its being investigated, one to say a direct debit has bounced with charge, and one to say the accounts are now with collections and any money paid in will go to the arrears. Collections are only offering to spread t
  10. Thanks so much and thats a great idea, I will do a SAR immediately, done a few in the past. Had a call about an hour after my email from the head of complaints, and will be speaking with him again tomorrow after he has reviewed from their end. Its amazing to think that I had great faith in Natwest as a bank and service provider, over the years they have been more than helpful, and now they have completely destroyed all the good from before. How can I ever have faith in them again with my hard earned money?
  11. Hi all, Cannot believe my week, but its been terrible. I have been a Natwest Mortgage holder since 1997, and we had our ups and downs through various life challenges, but for the past few years no problems, and I always praised how good their customer service was when there were any issues. A little background to this... January 30th, my wife gave birth to our first child, but all was not rosey, he had to go to special care, and wife and son were kept in hospital for an extended time. But eventually they came home. The stress of this was not a good start to the year, especial
  12. Thank you, it has been a hell of a stressful year, with various complications and the hassle from these guys, but its all over now, and the only thing that is causing stress if poor little guy has started teething... hey ho... still joined the tree hugging hippys with a Prius...
  13. It most certainly is a good feeling, paid off some bills and bought a car as my old one was dying and was not big enough to carry all the gear you need for a tiny baby.. lol Again - thank you all who offered help, this is a fantastic forum for those in need of assistance.
  14. Well its been a while and a long time coming, without going in to too much details, they eventually made me an out of court settlement offer, and after some haggling I got a very good settlement offer. The contract went between solicitors and today I received the settlement in my bank. Very happy and hopefully it may have shown them that employees have rights, I managed to get all my holiday pay and its all settled. Thank you all for the great advice received, and without the suggestion of home contents and buildings insurance I would never have thought of it.
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