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freddyjnr

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Everything posted by freddyjnr

  1. A postscript to this. I am currently in dispute with Motorway Direct (Trading as RAC Warranty) over a claim for a Turbo Unit. At the initial claim the garage could not get through to them because of the floods. I sent a registered letter. When we eventually could get to them, we continued with the repair and they told the garage that they couldn't pay them but would send a cheque to me. They then refused the claim. One reason given was that the policy was expired at the point of claim. I referred them to the registered letter showing that the fault occurred in the policy term and we could not contact them. They then wrote back with a completely different reason for refusing the claim. (Wear and tear on a unit with less than 15,000 miles on it) I refuted that and mentioned the small claims court. They then said they would "look at" the claim. We are still in discussion between them and the garage. I noticed recently that a new organisation "Premium First" had taken an amount the same as the previous policy premium from my bank account. They told me that Motorway Direct had automatically renewed the policy. I contacted them and they said that they had automatically renewed the cover. This time they renewed it as "AA Warranty", though the direct debit was taken on behalf of RAC warranty. When I referred them to the letter stating that they were refusing the claim because the policy was expired, they initially denied this, referring to one of the other reasons they had given. Luckily I had the letter in front of me. They are refunding the premium. My outstanding claim is ongoing. Watch this shower - They continue taking the money for the policy, but tell you it has expired if you make a claim. I have made successful claims from this policy, but it is like getting blood from a stone. I have always had to pay the bill first and reclaim although the document does say will pay the repairer direct "Wherever Possible". I have never received the full amount. All my correspondence with them now is under registered post. Avoid any policy underwritten by Motorway Direct. This includes RAC and AA policies.
  2. Be careful - I have just been offered a renewal of the RAC Warranty that I am having trouble with - Provided now by (You've guessed it) Motorway Direct. The warranty was initially sold as Warranty Direct who I believe went bust. Check whether your policy is a badged product from Motorway Direct, Warranty House. Sheffield. I'm not certain but I think it is all the same company. Good luck with the case. I'll be interested to hear how it goes. They tried the "Wear and Tear" thing with me until I pointed out it was replaced 15000 miles ago with the manufacturers own parts so couldn't be "wear and tear".
  3. The warranty will be provided by Motorway Direct - see the thread here - http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/37016-rac-extended-warranty.html RAC Warranty is a trading style of the Motorway Direct PLC group of companies. MOTORWAY DIRECT PLC WARRANTY HOUSE SAVILE STREET EAST SHEFFIELD SOUTH YORKSHIRE S4 7UQ I have had some success in getting them to meet their obligations, but it is like getting blood from a stone. You have to knock down their objections one at a time - I think they hope you will go away. I am at the recorded letter stage in my dealing with them this time and have the support of my garage who are amazed at the treatment I am receiving. I note that the RAC seem to have stopped using them. I have been offered a renewal under the "AA Warranty" brand. I am guessing the RAC got worried about negative publicity. They have gone downhill big time since being taken over. Needless to say I will not be renewing. They will try all ways to wheedle out of their obligations. Each time they have made me pay the garage and reclaim, and have never reimbursed the full amount, leaving me out of pocket. If you see a document mentioning "Motorway Direct" from Sheffied - do not touch it.
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