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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi I urgently need some advice/help. I have a friend on incapacity benefit which i believe is now esa. She have been NFA - no fixed abode, as far as income support. But she moved into a few months ago but forgot change her NFA status.

 

She has correspondence mail to me (including benefits P.O payment letters to me) as a safe postal address. Her money was stopped recently, she didn't know anything about it until it didn't go in around 22 December I received no letters from anyone, she did not either.

After much to-ING and fro-ING it seems it it the compliance department around 10th December, that have tried to contact her (first by standard letter) and then (i think)by telephone and because she always loses her mobile, changes number, could not do so.

 

At present we do not know where letter was sent. The letter stated for her to attend an appointment. no information on what the appointment is has been given by income support, as complience team i different. It should have come here as a c/o address, but didnt. approx 10th december 2013.

 

We were told by income support that they then tried to contact by telephone but to no avail and her money was then suspended. we were tolds this is standard practice. IS THIS TRUE?

 

She suffers from severe social anxiety, BDD and post traumatic stress, She had to have major operations upon her face a few years ago, maxifacial reconstuction, due to a terrible mugging. The |Surgical term a

zygomatic osteomony. The BDD was long before the operations.

 

She has been written off to such an extent that even ATOS appointments have rescinded appointments once relevant doctors notes have been sent. I'm assuming that the problem is therfore, because she has not been to an atos apointment (though many have been made and then rescinded) and is on esa

 

long term, and constant moving address, and the NFA, hostel address with housing benefit , and the c/o address all being different, it may be the suspicion of fraud? i.e they want to check this person exists?

 

also before she went NFA no fixed abode she was living in the same areas as the c/o address, now she has moved to a different area so the hostal address is outside her previous income support area, though close by.

 

One final point, she always loses her P/O benefits cards, and constantly has new ones. would this have flagged the system as well?

 

she is scared terribly that its something to do with atos, or something. can someone shed some light on this situation as she does not understand, considering they would have medical info (correct?) on her disabilities, that she should be asked to come in for an interview, when even ATOS have said she does not need to come in. she is fearful. and extremely worried. can any relevant problems be done over the phone? income support could offer no more info, and the compliance team are not around till Thursday, she is not sleeping well

 

can someone full answer these points? thank you

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Sarah's previous thread

 

http://forums.moneysavingexpert.com/showthread.php?t=4619471&highlight=

 

http://dwpexamination.org/forum/general-discussion/atos-advice-urgently-needed/

 

http://forums.digitalspy.co.uk/showthread.php?t=1830566

 

---------------------------------------------------------------------

 

 

Hi I urgently need some advice/help. I have a friend on incapacity benefit which i believe is now esa. She have been NFA - no fixed abode, as far as income support. But she moved into a few months ago but forgot change her NFA status.

 

She has correspondence mail to me (including benefits P.O payment letters to me) as a safe postal address. Her money was stopped recently, she didn't know anything about it until it didn't go in around 22 December I received no letters from anyone, she did not either.

After much to-ING and fro-ING it seems it it the compliance department around 10th December, that have tried to contact her (first by standard letter) and then (i think)by telephone and because she always loses her mobile, changes number, could not do so.

 

At present we do not know where letter was sent. The letter stated for her to attend an appointment. no information on what the appointment is has been given by income support, as complience team i different. It should have come here as a c/o address, but didnt. approx 10th december 2013.

 

We were told by income support that they then tried to contact by telephone but to no avail and her money was then suspended. we were tolds this is standard practice. IS THIS TRUE?

 

She suffers from severe social anxiety, BDD and post traumatic stress, She had to have major operations upon her face a few years ago, maxifacial reconstuction, due to a terrible mugging. The |Surgical term a

zygomatic osteomony. The BDD was long before the operations.

 

She has been written off to such an extent that even ATOS appointments have rescinded appointments once relevant doctors notes have been sent. I'm assuming that the problem is therfore, because she has not been to an atos apointment (though many have been made and then rescinded) and is on esa

 

long term, and constant moving address, and the NFA, hostel address with housing benefit , and the c/o address all being different, it may be the suspicion of fraud? i.e they want to check this person exists?

 

also before she went NFA no fixed abode she was living in the same areas as the c/o address, now she has moved to a different area so the hostal address is outside her previous income support area, though close by.

 

One final point, she always loses her P/O benefits cards, and constantly has new ones. would this have flagged the system as well?

 

she is scared terribly that its something to do with atos, or something. can someone shed some light on this situation as she does not understand, considering they would have medical info (correct?) on her disabilities, that she should be asked to come in for an interview, when even ATOS have said she does not need to come in. she is fearful. and extremely worried. can any relevant problems be done over the phone? income support could offer no more info, and the compliance team are not around till Thursday, she is not sleeping well

 

can someone full answer these points? thank you

 

 

 

And here http://forums.moneysavingexpert.com/showthread.php?t=4856693

 

as Problem1

 

 

Hi I urgently need some advice/help. I have a friend on incapacity benefit which i believe is now esa. She have been NFA - no fixed abode, as far as income support. But she moved into a few months ago but forgot change her NFA status.

 

She has correspondence mail to me (including benefits P.O payment letters to me) as a safe postal address. Her money was stopped recently, she didn't know anything about it until it didn't go in around 22 December I received no letters from anyone, she did not either.

After much to-ING and fro-ING it seems it it the compliance department around 10th December, that have tried to contact her (first by standard letter) and then (i think)by telephone and because she always loses her mobile, changes number, could not do so.

 

At present we do not know where letter was sent. The letter stated for her to attend an appointment. no information on what the appointment is has been given by income support, as complience team i different. It should have come here as a c/o address, but didnt. approx 10th december 2013.

 

We were told by income support that they then tried to contact by telephone but to no avail and her money was then suspended. we were tolds this is standard practice. IS THIS TRUE?

 

She suffers from severe social anxiety, BDD and post traumatic stress, She had to have major operations upon her face a few years ago, maxifacial reconstuction, due to a terrible mugging. The |Surgical term a

zygomatic osteomony. The BDD was long before the operations.

 

She has been written off to such an extent that even ATOS appointments have rescinded appointments once relevant doctors notes have been sent. I'm assuming that the problem is therfore, because she has not been to an atos apointment (though many have been made and then rescinded) and is on esa

 

long term, and constant moving address, and the NFA, hostel address with housing benefit , and the c/o address all being different, it may be the suspicion of fraud? i.e they want to check this person exists?

 

also before she went NFA no fixed abode she was living in the same areas as the c/o address, now she has moved to a different area so the hostal address is outside her previous income support area, though close by.

 

One final point, she always loses her P/O benefits cards, and constantly has new ones. would this have flagged the system as well?

 

she is scared terribly that its something to do with atos, or something. can someone shed some light on this situation as she does not understand, considering they would have medical info (correct?) on her disabilities, that she should be asked to come in for an interview, when even ATOS have said she does not need to come in. she is fearful. and extremely worried. can any relevant problems be done over the phone? income support could offer no more info, and the compliance team are not around till Thursday, she is not sleeping well

 

can someone full answer these points? thank you.

Edited by 45002

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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  • 2 weeks later...

Hi I urgently need some advice/help. I have a friend on incapacity benefit which i believe is now esa. She have been NFA - no fixed abode, as far as income support. But she moved into a few months ago but forgot change her NFA status.

 

She has correspondence mail to me (including benefits P.O payment letters to me) as a safe postal address. Her money was stopped recently, she didn't know anything about it until it didn't go in around 22 December I received no letters from anyone, she did not either.

After much to-ING and fro-ING it seems it it the compliance department around 10th December, that have tried to contact her (first by standard letter) and then (i think)by telephone and because she always loses her mobile, changes number, could not do so.

 

At present we do not know where letter was sent. The letter stated for her to attend an appointment. no information on what the appointment is has been given by income support, as compliance team i different. It should have come here as a c/o address, but didn't. approx 10th December 2013.

 

We were told by income support that they then tried to contact by telephone but to no avail and her money was then suspended. we were tolds this is standard practice. IS THIS TRUE?

 

She suffers from severe social anxiety, BDD and post traumatic stress, She had to have major operations upon her face a few years ago, maxifacial reconstuction, due to a terrible mugging. The |Surgical term a

zygomatic osteomony. The BDD was long before the operations.

 

She has been written off to such an extent that even ATOS appointments have rescinded appointments once relevant doctors notes have been sent. I'm assuming that the problem is therfore, because she has not been to an atos apointment (though many have been made and then rescinded) and is on esa

 

long term, and constant moving address, and the NFA, hostel address with housing benefit , and the c/o address all being different, it may be the suspicion of fraud? i.e they want to check this person exists?

 

also before she went NFA no fixed abode she was living in the same areas as the c/o address, now she has moved to a different area so the hostel address is outside her previous income support area, though close by.

 

One final point, she always loses her P/O benefits cards, and constantly has new ones. would this have flagged the system as well?

 

she is scared terribly that its something to do with atos, or something. can someone shed some light on this situation as she does not understand, considering they would have medical info (correct?) on her disabilities, that she should be asked to come in for an interview, when even ATOS have said she does not need to come in. she is fearful. and extremely worried. can any relevant problems be done over the phone? income support could offer no more info, and the compliance team are not around till Thursday, she is not sleeping well

 

can someone full answer these points? thank you.

 

 

********** original post ends****************

 

please note, i really appreciate all genuine help thank you for that. i have had some attacks from some members. i don't understand why. what Ive said has been the truth. I'm trying to help-someone;

 

I finally managed to get an answer from the compliance team (over the phone) could people, helpful people, respond to the below? thank you

literally begged for information on behalf of the person. The answered that because the person has been on the benefits for so long they which to verify the claimant?), by going into the job center and verifying themselves in person!

 

Problem being because of her social anxiety issues she doesn't want to go and is afraid they will pin her down with more questions.

 

The question I suppose is - If the compliance team (from the phone conversation i had) say they just want to id the person, i.e verify they exist. is this is all they want to do? they admitted this was the reason on the phone. I find this strange i manages to get this out of them considering they are out to target fraud and suchlike. i read they usually keep things close to their chest?

 

can/should I drag the person to the job-centre and guarantee them it will be a quick procedure or do you think it will be far more convoluted?

Also by forcing her to go to a job-centre could atos be informed that the person is not as 'ill' as they say?

 

 

 

Just want to clarify as they say that they want to confirm her identity what would they expect for her to bring to the job center in forms of ID. She has no passport or drivers license. Her ID is very limited. Will they be able to verify her by other means? Questions re her history, previous addresses etc

 

How long can she expect to be at the job center. Will the compliance happen there and then or will she be asked to return?

 

How long will it take approximately before money is reinstated?

 

Are there any payments that she can apply for in the interim?

 

 

thanks (hopefully) for all you help. We really appreciate it.

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please note, i really appreciate all genuine help thank you for that. i have had some attacks from some members. i don't understand why. what Ive said has been the truth. I'm trying to help-someone;

 

Just want to clarify as they say that they want to confirm her identity what would they expect for her to bring to the job center in forms of ID. She has no passport or drivers license. Her ID is very limited. Will they be able to verify her by other means? Questions re her history, previous addresses etc

 

If you have had messages or posts that cause offence or distress, report them via the little triangle (left side of the grey bay at the bottom of each post). The site team is pretty hot on infractions and have high standards.

 

As for the compliance team - If your friend is unable to cope with a visit to a JCP office, ask the team to consider a home visit. An appointment at a JCP office could be a simple "in and out in five minutes", although based on my own experiences, they keep you waiting for 30 minutes or more.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

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Hi I urgently need some advice/help. I have a friend on incapacity benefit which i believe is now esa. She have been NFA - no fixed abode, as far as income support. But she moved into a few months ago but forgot change her NFA status.

 

She has correspondence mail to me (including benefits P.O payment letters to me) as a safe postal address. Her money was stopped recently, she didn't know anything about it until it didn't go in around 22 December I received no letters from anyone, she did not either.

After much to-ING and fro-ING it seems it it the compliance department around 10th December, that have tried to contact her (first by standard letter) and then (i think)by telephone and because she always loses her mobile, changes number, could not do so.

 

At present we do not know where letter was sent. The letter stated for her to attend an appointment. no information on what the appointment is has been given by income support, as compliance team i different. It should have come here as a c/o address, but didn't. approx 10th December 2013.

 

We were told by income support that they then tried to contact by telephone but to no avail and her money was then suspended. we were tolds this is standard practice. IS THIS TRUE?

 

She suffers from severe social anxiety, BDD and post traumatic stress, She had to have major operations upon her face a few years ago, maxifacial reconstuction, due to a terrible mugging. The |Surgical term a

zygomatic osteomony. The BDD was long before the operations.

 

She has been written off to such an extent that even ATOS appointments have rescinded appointments once relevant doctors notes have been sent. I'm assuming that the problem is therfore, because she has not been to an atos apointment (though many have been made and then rescinded) and is on esa

 

long term, and constant moving address, and the NFA, hostel address with housing benefit , and the c/o address all being different, it may be the suspicion of fraud? i.e they want to check this person exists?

 

also before she went NFA no fixed abode she was living in the same areas as the c/o address, now she has moved to a different area so the hostel address is outside her previous income support area, though close by.

 

One final point, she always loses her P/O benefits cards, and constantly has new ones. would this have flagged the system as well?

 

she is scared terribly that its something to do with atos, or something. can someone shed some light on this situation as she does not understand, considering they would have medical info (correct?) on her disabilities, that she should be asked to come in for an interview, when even ATOS have said she does not need to come in. she is fearful. and extremely worried. can any relevant problems be done over the phone? income support could offer no more info, and the compliance team are not around till Thursday, she is not sleeping well

 

can someone full answer these points? thank you.

 

 

********** original post ends****************

 

please note, i really appreciate all genuine help thank you for that. i have had some attacks from some members. i don't understand why. what Ive said has been the truth. I'm trying to help-someone;

 

I finally managed to get an answer from the compliance team (over the phone) could people, helpful people, respond to the below? thank you

literally begged for information on behalf of the person. The answered that because the person has been on the benefits for so long they which to verify the claimant?), by going into the job center and verifying themselves in person!

 

Problem being because of her social anxiety issues she doesn't want to go and is afraid they will pin her down with more questions.

 

The question I suppose is - If the compliance team (from the phone conversation i had) say they just want to id the person, i.e verify they exist. is this is all they want to do? they admitted this was the reason on the phone. I find this strange i manages to get this out of them considering they are out to target fraud and suchlike. i read they usually keep things close to their chest?

 

can/should I drag the person to the job-centre and guarantee them it will be a quick procedure or do you think it will be far more convoluted?

Also by forcing her to go to a job-centre could atos be informed that the person is not as 'ill' as they say?

 

 

 

Just want to clarify as they say that they want to confirm her identity what would they expect for her to bring to the job center in forms of ID. She has no passport or drivers license. Her ID is very limited. Will they be able to verify her by other means? Questions re her history, previous addresses etc

 

How long can she expect to be at the job center. Will the compliance happen there and then or will she be asked to return?

 

How long will it take approximately before money is reinstated?

 

Are there any payments that she can apply for in the interim?

 

 

thanks (hopefully) for all you help. We really appreciate it.

 

OP Previous thread on same subject

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?414493-ESA-suspended&p=4439576#post4439576

 

Same subject,different user name http://forums.moneysavingexpert.com/showthread.php?p=64414542

 

Plus

 

http://forums.moneysavingexpert.com/showpost.php?p=64312704&postcount=14

?

Edited by 45002

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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********** original post ends****************

 

please note, i really appreciate all genuine help thank you for that. i have had some attacks from some members. i don't understand why. what Ive said has been the truth. I'm trying to help-someone;

 

I finally managed to get an answer from the compliance team (over the phone) could people, helpful people, respond to the below? thank you

literally begged for information on behalf of the person. The answered that because the person has been on the benefits for so long they which to verify the claimant?), by going into the job center and verifying themselves in person!

 

Problem being because of her social anxiety issues she doesn't want to go and is afraid they will pin her down with more questions.

 

The question I suppose is - If the compliance team (from the phone conversation i had) say they just want to id the person, i.e verify they exist. is this is all they want to do? they admitted this was the reason on the phone. I find this strange i manages to get this out of them considering they are out to target fraud and suchlike. i read they usually keep things close to their chest?

 

can/should I drag the person to the job-centre and guarantee them it will be a quick procedure or do you think it will be far more convoluted?

Also by forcing her to go to a job-centre could atos be informed that the person is not as 'ill' as they say?

 

 

 

Just want to clarify as they say that they want to confirm her identity what would they expect for her to bring to the job center in forms of ID. She has no passport or drivers license. Her ID is very limited. Will they be able to verify her by other means? Questions re her history, previous addresses etc

 

How long can she expect to be at the job center. Will the compliance happen there and then or will she be asked to return?

 

How long will it take approximately before money is reinstated?

 

Are there any payments that she can apply for in the interim?

 

 

thanks (hopefully) for all you help. We really appreciate it.

 

She will need to take to the JCP whatever ID she has, her birth certificate, bank account statements and a bill or two at her current address are some suggestions. They are likely to ask her a few more ID questions too, to confirm. I don't think it is right to drag anyone anywhere though, but you can offer your support if she is willing to go with you. A home visit is an alternative. No, by going to the JCP with the ID you haven't convinced either DWP or Atos that she is well enough to work or anything, many people gain enough points to be put in the support group by turning up for assessments every single day.

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:sarahhorton:

 

On CAG we don't really care who's asking for advice, the person who needs it or a friend on his/her behalf. But you and your friend will get more informed, better quality advice, when we're not trying to :juggle: between multiple threads.

 

The purpose of compliance letters and interviews is to check that's all as it should be with a claim. At this stage there's no suggestion of fraud. Over 50% of compliance checks are selected at random by a computer. The rest are triggered by minor irregularities or by Jobcentreplus simply needing more info. There's exceptions, but more often than not Jobcentreplus will suspend payment of a benefit if they don't get a response to a compliance enquiry. Was the impasse over last year's work capability assessment resolved? If not, it could have triggered this compliance check.

 

Length of a compliance interview can be anything from a quick in n out, to an hour or so depending on the info Jobcentreplus want to check. The original invite would have listed the documents they'd like you to have available, so you need to find out what they want to see. If you believe mental health issues preclude the Jobcentre, you can ask for a home visit but they get the final say. Should this become another impasse, a supportive letter from a health professional may help.

 

Nothing of what happens during a compliance interview will get back to Atos, none of their business. A Jobcentreplus decision maker making a determination about capability for work will have access to it but that shouldn't be a problem if all's as it should be with the claim. Whether there's further compliance activity will depend on the outcome of the initial interview. As will reinstatement of benefit payments.

 

In a nutshell; if there's nothing to hide it'll be a quick check and the suspension of payments will be lifted.

 

Best wishes, Margaret. :panda:

Edited by **Margaret**
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