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    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
    • I've had a quick (well, quick for a thread of this length),  read of this thread and to be honest I'm struggling to make heads nor tails of the actual crux of the issue here. You seem awfully convinced that whatever is going on is worth the fight and the odds are in your favour but with how the thread has gone it seems that one trail goes cold so you simply move on to another in an attempt to delay the inevitable. All it does is end up digging holes and confusing others and yourself which means any advice given to you is completely pointless. I note that for the life of this thread there has not been any documentation or correspondence uploaded for people to have a look. Have you got any that you'd be willing to redact and upload for members to assist you? Right now, it seems people are shooting out advice while being in the dark because it's starting to become very difficult for people who weren't here at the start of this (including myself) to follow along. Right now, this whole thread is just hypothetical "He said, she said" and is going nowhere fast. Nothing more than basic advice can be given which, as you've sought out some legal advice, is likely not sufficient to actually come to any sort of conclusion. I, personally, am starting to agree with others that it may be best to consider bankruptcy and put the matter behind you.  
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Cabot/Restons claimform - LLoyds debt, stayed/lifted twice - now theyve appealed!!***Claim Discontinued***


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Hello

 

About 4 years ago I received a claim from Cabot for a debt of about £26,000

- I say about because the figure has varied in their correspondence.

I made a CCA request and received no reply.

 

A couple of years later I was contacted by Restons who threatened me with court action if I did not pay up.

 

Restons took the case to court and I duly submitted my defence that they had not provided me with proof that I owed them any debt

- nothing further was heard for about 12 months, the case having been automatically stayed.

 

Restons then applied to have the stay lifted and applied to the court for a Pre-Judgement hearing which I attended in June of this year.

 

At the hearing the judge ordered that:

 

1. Unless the Claimant do file and serve copies of the following in 28 days, i.e. by 17 July 2017, the claim be struck out:

 

1.1 Credit Agreement between the Defendant and Lloyds TSB.

1.2 Default notices in relation to Credit Agreement.

1.3 Deed of Assignment between Lloyds TSB and the Claimant (and any preceeding assignments).

1.4 Notice to Defendant of any assignment.

 

2. Costs of today and the application be borne by the Claimant in any event.

 

3. Within 14 days of service upon him of all the documents above, the Defendant do file an amended Defence.

 

4. The application for summary judgement is dismissed.

 

5. Permission to appeal refused.

 

Restons have not provided me with copies of all the above documents.

 

However,

Restons have now made an application to appeal on the grounds that the judge erred.

They have been given permission to appeal

- the judge's order has been put on hold pending the appeal which is due to be heard this later this month.

 

I would be extremely grateful for any help as to how to proceed.

Do I need to attend the Appeal Hearing?

And if so what would I need to do?

 

It's only thanks to these forums that I have been able to defend this action so far.

Edited by kafkabee
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Well done for getting this far.

 

Your story is pretty much identical to mine.

 

Restons really are a bunch of idiots.

 

I would say yes, if the appeal is granted then attend.

 

In my experience the judges are getting pretty peed off with the way Restons operate.

 

If they truly had a case against you they should have got their act together 18months ago by the sound of it.

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10/10 well done both of you

restons are getting really desperate with cases that use info from CAG now.

 

yes you attend

might not be a bad idea to knock up a LiP costs sheet..

..what is it now £19p/h..

.judge might allow it as punishment.

.hopefully..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi,

yes that was the impression I got from the judge at the pre-judgement hearing.

 

The solicitor? at the hearing argued and interrupted the judge throughout the proceedings and she had to repeat herself a number of times, even telling him to be quiet.

 

The judge actually said

"You are wasting my time. And you are wasting the defendant's time".

The judge seemed to be pretty annoyed.

 

what I don't understand now though is how the judge could have got it so wrong - Restons have produced a list of grounds that the judge erred when making the order.

 

Restons have now been given permission to appeal the original judge's order.

Edited by kafkabee
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They not have he She sent anyway. Apart from what's already been said, that Ali e will kill the claim.

 

Cabot and restons saw the amount and ate rubbing their grubby hands.

 

Remember, Cabot don't chase Legit debts. They're bottom feeders

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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was it restons though themselves or a local rep?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I bet it wasn't.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Restons Grounds Of Appeal

 

Ground One - The judge erred in finding that the Respondent had a real prospect of successfully defending the claim and dismissing the claim for summary judgement.

 

Ground Two - The judge erred in making the order for specific inspection and disclosure of any default notice, it being irrelevant to the parties' pleaded cases.

 

Ground Three - The judge erred in making the order for specific disclosure and inspection of any default notice, it being a document that was not and had never been in the Appellant's control.

 

Ground Four - By making a peremptory order with which the Appellant could not comply, and by providing the sanction of having its claim struck out if it did not comply the judge acted such as to disproportionately and unjustly deprive the Appellant of a fair hearing of its claim.

 

Ground Five - The judge erred in refusing to permit the Appellant to make redactions to commercially sensitive parts of the deed of assignment, when those parts had the potential to damage the Appellant's business and were irrelevant to the matters issuing.

 

Ground Six - The judge made the costs order at paragraph 2 of her order without permitting the parties to make submissions, amounting to a procedural irregularity such that the order should be set aside.

 

Ground Seven - The judge erred in making the order that the Appellant be responsible for the costs of the application and the hearing in any event, given that the issue of a default notice was one that had never been raised before and on which the Appellant might sugsequently be vindicated.

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the deed shows how much they paid for the debt

typically

 

surprised the judge has demanded that be produced as it is commercially sensitive

 

oh and the rest can be ignored not relevant

the ones mentioning default notice are

they've taken this tact of recent in not mentioning default in the POC?

then they say you cant see it.

however a default notice or the lack of one in the prescribed terms of part 87 is fatal to their claim.

it must exist and be compliant under CCA

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you everyone for your replies.

 

The CAG forums are awesome and amazing.

 

I should mention that I've also received another letter from Restons asking me to provide them with a 'Skeleton Argument' in advance of THEIR appeal.

 

The way I see it I don't have to communicate further with Restons.

I'm assuming that the Appeal Hearing will be taken up with Restons' submissions to the court and then I will be given the opportunity to make comments?

Is it acceptable for me to interject/object or do I have to wait for permission to speak?

 

At the pre-judgment hearing the judge without being explicit about it, indicated that it was in my interest at the time to actually say very little.

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Going by the reasons that the rep appealed against , it feels of absolute desperation and has all the tell tale signs of a very desperate solicitor for hire

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Yes, cheers and thanks to the info on the CAG forums I was able to keep going with this. But, it hasn't been pleasant over the years with the harassing letters and phone calls, etc. something the judge acknowledged at the pre-judgement hearing. The judge made a point of the length of time this has been going on.

 

I would love to know more about Ground Five.

 

Goodness me they are bullies!

 

Is it appropriate to ask for examples of what makes up each ground for appeal???

 

Perhaps other forum members can advise?

 

[Ground Five - The judge erred in refusing to permit the Appellant to make redactions to commercially sensitive parts of the deed of assignment, when those parts had the potential to damage the Appellant's business and were irrelevant to the matters issuing.]

 

Restons submit that:

 

"After the judge had resolved to make paragraph 1 of her order, it was requested that the Appellant be permitted to redact commercially sensitive parts of the deed of assignment. This was refused.

 

The disclosure of commercially sensitive information, which might for example include the price paid on the assignment, does not assist the parties and wider knowledge and dissemination of such information may plainly risk injury to its business.

 

Such information is irrelevant and ought not to be ordered to be disclosed in any event, and the judge was wrong to do so."

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Regarding continued calls and letters, have a read of Harrison vs link

 

Reg

 

adding their will retort about deeds, a judge can request it to ensure the debt is indeed valid.

 

 

How on earth they can say it's detrimental to their business is laughable and reminds me of a shady United States lawyer trying to pull a fast one on a judge

  • Confused 1

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Regarding continued calls and letters, have a read of Harrison vs link

 

Thank you I'll have a read of that.

 

oh and the rest can be ignored not relevant

the ones mentioning default notice are

they've taken this tact of recent in not mentioning default in the POC?

then they say you cant see it.

however a default notice or the lack of one in the prescribed terms of part 87 is fatal to their claim.

it must exist and be compliant under CCA

 

Thanks dx - and at the hearing the rep referred to what he called my "rubbishy defence."

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As restons always do

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Judge directs

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Ok, cheers.

 

Well done for getting this far.

 

Your story is pretty much identical to mine.

 

Restons really are a bunch of idiots.

 

I would say yes, if the appeal is granted then attend.

 

In my experience the judges are getting pretty peed off with the way Restons operate.

 

If they truly had a case against you they should have got their act together 18months ago by the sound of it.

 

beatrestons thanks - how did your Restons story end?

 

[edit] ah sorry - the clue to the answer to that question seems to be in your username.

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Thank you I'll have a read of that.

 

Thanks dx - and at the hearing the rep referred to what he called my "rubbishy defence."

 

They're sols for.hire.

They don't care if the debts legit or not.

They just want their share of the amount on that paper.

 

 

As you've seen, they'll stoop to any level to try and get it.

Even though it is not legally enforceable.

The judge knows that.

He's even called them out..but restons being restons They're saying the judge is wrong.

 

To me it sounds like the judge is very clued up on Cabot and restons and their tricks so he's making them dig a hole for themselves. And theyre too dumb to realise it.

 

Also Remember, Cabot don't chase enforceable debts.

So you know what to do now.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Ok, cheers.

 

beatrestons thanks - how did your Restons story end?

 

[edit] ah sorry - the clue to the answer to that question seems to be in your username.

 

Spot on, the clue is in the name :). They chased us for £3K.

 

We owed Halifax £7K, set up a DMP with Stepchange and fully paid off the £7K.

During the 12 years of the DMP Halifax charged £3K in interest, despite promises not to etc.

 

After the DMP ended they passed the 'debt' around the houses and then it ended up in Cabot's hands.

 

To cut a long story short we had the usual letters from Reston's, and the claim which we defended. It was stayed.

 

A year later Reston's applied to have the stay lifted and their intention was to request the judge to strike out our defence bla bla bla. A hearing date was set.

 

They sent a barriste, to represent them.

Pretty intimidating and was trying to make deals with us immediately prior to the hearing to get us to pay the £3K so we 'woulndnt be wasting the judges time'.

 

At the first hearing the judge requested more info from Reston's within 8 weeks, set a new hearing date and berated them for delays, being poorly organised and not putting it through the small claims system.

 

At the second hearing they couldn't produce the info but said it was because it was over Christmas and requested more time so another hearing was set for 4 weeks later.

 

Meanwhile we had finally got more info from Halifax including recorded phone conversations but there were SERIOUS gaps.

 

At the third hearing we attended, they didn't show up.

At this point we took advantage of some free advice from a solicitor.

 

He wrote them a letter detailing all the things they had done wrong

, processes they had not followed,

gaps in their evidence and suggested they go away.

 

They sent a letter back saying they had decided to no longer chase the debt.

 

Great outcome in the end but so much hassle to get to that point.

We used annual leave so we could attend court,

weekends were spent going through statements, letters, preparing evidence.

 

Ultimately though Cabot/Restons lost out as they would have spent a lot of money fighting it. Pillocks!

Edited by fkofilee
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Brilliant. Thanks for your reply.

 

Welcome to the lawful dystopia of RestonLand.

 

When our nightmare started and then intensified over a 4 year period we weren't really sure how to proceed beyond making the CCA request which Cabot and Restons have never responded to.

 

Obviously I'm hoping that the judge will chuck their appeal out as they have not complied with the original judge's order.

 

However, I still have this nagging feeling of uncertainty about the outcome.

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The CCA request to our creditor helped us the most.

 

We then did one to Cabot requesting details of internal communications between Halifax/Cabot/Restons. That was fun reading! Panic and gaps.

 

From what you have said it SHOULD all be OK

, but I know what you mean about the uncertainty.

 

Hope you get a judge who wants to kick their immoral arses.

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