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    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
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Sending repeat sick note


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Hi, I'm appealing ESA and have had a letter saying the sick note is about to run out and need to send a new one before the 20th, but my doctor says they can't issue another till the old one runs out on the 20th, so it will be impossible to get it there on time, do they stop payment on the day they say, or will they give it a few days?

 

Also the DWP have arranged to see me saying they need to check my benefit claims, but they never mentioned ESA, and when I asked what it was about they just said it's to check the information they have and maybe something else, if it was about my ESA appeal would they have to say, or could it be they are just checking the information they have.

 

Thanks.

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:riget:

 

Government guidance to doctors about Med 3 (unfit) notes isn't as clear as it could be and doctors don't always read such guidance as there is. Credit where it's due; your doctor's realised s/he can issue sick notes pending your appeal hearing. Gaps between sick notes can be problematic but overlapping notes are fine. Also, if necessary, a Med 3 can be backdated. Worst case senario for you is the possibility that your next payment may be a couple of days late if Jobcentreplus are waiting for a note before they can issue payment.

 

Unlikely that Work n Pensions want to discuss your appeal. Far more likely to be a routine check, from a Benefits Integrity Centre or a compliance team, that everything's as it should be with your claim.

 

Regards, Margaret.

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Thanks for reply, the overlapping sounds about right, like when I did mot's, you can't predate them but nothing to stop you doing another before that one runs out, I'll ring the doctors again!

 

Yes looking at the letter it does say, "customer compliance".

 

Thanks.

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Thanks for reply, the overlapping sounds about right, like when I did mot's, you can't predate them but nothing to stop you doing another before that one runs out, I'll ring the doctors again!

 

Yes looking at the letter it does say, "customer compliance".

 

Thanks.

 

Yes, I'm sure Margaret is correct here - Compliance would not call to discuss your appeal. Indeed, it would not be at all common for anyone to call regarding your appeal.

 

Re your med cert, again yes, there's no issue from a DWP point of view if certs overlap, and there's nothing to stop a doctor from issuing a cert prior to the expiry of the old one. As you say, they can't date it in the future, but that's not really the same thing.

 

If your cert expires on the 20th, the computer will withhold payments as of the 21st. Processors can't override this, but if you subsequently supply a new cert your payments will restart and any money not paid will be issued once said new cert is processed. To keep things simple, you'd want the new cert to be dated from the 21st at the latest, since under normal circumstances every day of your ESA claim must be covered by medical evidence until you are found to have LCW by the DWP or the Tribunal.

 

One exception to this: a gap in evidence of up to 10 days can be accepted provided that this is not your first cert.

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you may have already done this, but an email or quick phone call to the practise manager, all surgeries have one I understand, often sorts it out. Just a suggestion as thinking of anything that could help. As a sufferer of anxiety this situation would have me fretting and pacing all weekend.

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Well to update this, had a phone call 30 minutes ago from reception, another doctor has decided he will do it, then 5 minutes ago, another call, he's changed his mind and now will not do it, so I have to wait till Monday for original doctor to do it.

 

How does the world keep spinning?

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Hope you get it sorted, riget. I have been sending the DWP (un)fit notes every three months for over four years now. As you have discovered, there is no problem with sending them in a little early, in fact that is recommended practice. The computer system will not allow payment to be generated for any period not covered by your note.

So, I always diary when mine is due to run out and get a new one at least a week to ten days before that happens. This allows time for it to be posted, received and processed. Do not rely on the DWP to remind you. When they do, it's usually too close to the date it runs out and sometimes they don't remind you at all.

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it seems to be an area GP's have discretion in. I have personally never managed to get a GP to provide a new sick note before the old one expired, but the DWP's practice to me is unusual, the best bet is as I said before ring and ask for a grace period explaining why.

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it seems to be an area GP's have discretion in. I have personally never managed to get a GP to provide a new sick note before the old one expired, but the DWP's practice to me is unusual, the best bet is as I said before ring and ask for a grace period explaining why.

 

That is highly unlikely to work - ESA cannot be paid without a sick note where one is required. There is no way a processor can offer a grace period.

 

Now, admittedly, it's been a couple of years since I would spend several days a week running sick notes into the system, and the rules may have changed. The current, and unfortunate, political climate leads me to believe that if the rules have changed they won't have become more lenient.

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it worked for me, I was given grace periods multiple times.

 

There was even that occasion where I got a letter informing me I had been paid 6-8 weeks worth of IB without a sicknote and asking me for a hugely backdated sicknote, I panicked, posted on here, estellyn informed me I shouldnt even be sending sick notes and I then managed to get it corrected. But that showed the system can have payments going with out of date sick notes.

 

Of course that was IB and is possible ESA has some kind of blocker where noone can overide it. If it does then thats just stupid. There has to be room for dscretion and common sense.

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