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    • Post #415 you said you were unable to sell it yourself. Earlier I believe you said there had been expressions of interest, but only if the buyer could acquire the freehold title. I wonder if the situation with the existing freeholders is such that the property is really unattractive, in ways possibly not obvious to someone who also has an interest in and acts for the freeholders.
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    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
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Tree falling on car from neighbours land


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Hi all,

 

Can I just run the following past the experts here regarding whether or not it is possible to claim on my neighbour insurance...

 

Two days ago, a tree on the local farmers land fell across a stream and road before falling onto my wife's car. Damage is relatively minor but the front windscreen is smashed and the bonnet will need replacing.

 

My understanding is that this is normal covered under an "act of god" such that it will be necessary to claim from my wife's car insurance.

 

However, there is additional facts which may enable us to claim of his insurance. First, the tree was obviously dead and in poor condition. Secondly, this isn't the first tree to fall - it is the third tree in six months to fall down. Thirdly, a few years ago I had a verbal conversation with him stating that I thought that the trees were unsafe and something needed to be done about them - unfortunately I don't remember the exact details of what was said. Finally, my neighbour (who received the unwanted attentions of the first two trees) also verbally stated that additional trees were in a poor condition and something needed to be done about them.

 

Would these additional facts give us a good case to claim off the farmers insurance? If so, how difficult is it to do and is it worth it?

 

The downside of going down this route is that we have good relations with the farmer in question at the moment and don't want to lose this if possible for a relatively small loss. It would have been nice for him to knock on the door or leave a note though - we have had nothing.

 

Thanks for any comments.

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You can still have an enquiring chat with the farmer, but if you know the legal position before you talk to him, it puts you on a better foot should he not be as friendly as you thought.

Just ring the claims office for information. You don't have to start a claim or give them your name or policy number. Mind you, they could just say 'claim off him' and not give you the legal answer that you want.

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I had this happen to me before - not a farmer's piece of land but a privately owned piece of land - but all other circumstances basically the same. They had landlowner's liability insurance for the land in question which covered such things. I simply requested in writing the amount that I was out of pocket for damage to my car and the land owner sent it to his insurer who in turn refunded me the costs. The land owner didn't even have to pay an excess. Definitely send a letter to the farmer holding him responsible for costs and go down that route. If you feel this might compromise your "relationship" then just take the costs yourself.

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Many years ago I had a large German Shepherd dog break away from its owner in front of the car causing a few hundred pounds damage. I expressed my sympathies being a dog owner myself but also asked him if he would ask his Home Insurers to contact me which they did and at first tried to fob me off. After a number of letters I issued a claim in the small claims and the insurer paid up straight away without admission of liability.

PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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I'm afraid insurance companies have little scruples when it come to paying out a claim. Whether this is a laudible business practice or just a downright rip-off only they know. I know which one I chose to believe.

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In order to succeed against the farmer, you will need to prove that if inspected, it would have been obvious that the tree posed a danger.

 

Technically, as a land owner you have a duty to ensure that anything on your land will not pose a hazard to a visitor or to a passer by. Councils, for instance, have to ensure that trees are regularly inspected to ensure they are not rotting etc and likely to fall on someone. To an extent, the liability of a landowner will not be as high as that of a council, but they still have to do something to ensure that trees etc on their property are safe.

 

If the farmer or his insurers were not to accept liability, you would need to get an arboreal expert to confirm, having examined the tree, that it would have been obvious to anyone making a reasonable inspection of it that it was diseased/dead etc and would pose a risk of falling down as a result of high winds. Such a report is likely to cost betweem £1,000 to £3,000 but if it is confirmed as hazardous etc, you should be able to get that back from the farmer.

 

If you can prove that other trees have fallen then this will go a long way to help you succeed as it would or should have put the farmer on notice of the potential hazards. Your verbal warnings will have to be backed up with witness statements confirmed with a statement of truth and will again help your cause, but will not carry any where near as much weight without independent confirmation of the same.

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Why not just get a quote and give it to the farmer? It may only be few hundred which he may be happy to pay rather than opening a dispute which may cost him more.

˙os op oʇ pǝʞsɐ ssǝlun ǝƃɐssǝɯ ǝʇɐʌıɹd ʎq ǝɯ ʇɔɐʇuoɔ ʇou op ǝsɐǝlԀ ˙pǝɹnɔɔo sǝssol ʎuɐ ɹo ǝɹnlıɐɟ ɟo ʇlnsǝɹ ɐ sɐ ǝlqɐıl plǝɥ ǝq ʇou llɐɥs I ˙llıʍpooƃ ɟo ǝɹnʇsǝƃ ɐ sɐ os ǝuop sı uǝʌıƃ ǝɔıʌpɐ ʎu∀

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