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    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
    • I've had a quick (well, quick for a thread of this length),  read of this thread and to be honest I'm struggling to make heads nor tails of the actual crux of the issue here. You seem awfully convinced that whatever is going on is worth the fight and the odds are in your favour but with how the thread has gone it seems that one trail goes cold so you simply move on to another in an attempt to delay the inevitable. All it does is end up digging holes and confusing others and yourself which means any advice given to you is completely pointless. I note that for the life of this thread there has not been any documentation or correspondence uploaded for people to have a look. Have you got any that you'd be willing to redact and upload for members to assist you? Right now, it seems people are shooting out advice while being in the dark because it's starting to become very difficult for people who weren't here at the start of this (including myself) to follow along. Right now, this whole thread is just hypothetical "He said, she said" and is going nowhere fast. Nothing more than basic advice can be given which, as you've sought out some legal advice, is likely not sufficient to actually come to any sort of conclusion. I, personally, am starting to agree with others that it may be best to consider bankruptcy and put the matter behind you.  
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Claiming housing benefit where house owned by relative


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I am new to this site and hope someone can help me. I am in the process of buying a house. My daughter is expecting a baby and she wants to move out of our house and rent a property of her own with her boyfriend. She is claiming income support and he is about to be made redundant. I have spoken to our local council who advise me that she will not be able to claim HB if they believe we are buying the house for her to rent and therefore to claim housing benefit. Quite ridiculous in my humble opinion but I do not want to proceed with the purchase if there is no way round it and we find ourselves saddled with a mortgage and my daughter gets no help. Is there any way around this? If we already owned the house then they said they would exercise their discretion and maybe allow a claim. I cannot see how it maes sense to allow her to claim HB for a grotty flat from a third party when we will be charging a commercial rent to her as a thrid party would??? Any advice/ tips etc would be hugely welcome..... baby due in 6 weeks! Thanks

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So far as I know, the restriction only applies if the claimant is renting from a close relative who also lives in the property. You could try asking Citizen's Advice.

RMW

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Hiya Claire,

 

Welcome to CAG :)

 

I have moved your thread over to the renting forum. You will get the advice you need in here.

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Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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So far as I know, the restriction only applies if the claimant is renting from a close relative who also lives in the property. You could try asking Citizen's Advice.

 

That is certainly not the case.

 

If you are renting from a close relative, then the local authority may well reject any claim for HB. The argument for this (entirely valid) is that the landlord may not have claimed rent, or may be charging under market rent, in this kind of scenario.

 

The rules vary from authority to authority, and so you are basically tied with what your authority says.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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There are some people who will be treated as though they are not responsible for paying rent even though they are paying it, for example, if you are renting from a close relative who also lives in the home.
From Advice Guide (CAB)

 

I live in a property owned by a family member - can I claim housing benefit?

If you live in a property owned by a family member and pay them rent, you may be entitled to housing benefit. However, this will not be the case if you (or your partner) are responsible for a child and are renting from the other parent of that child.

 

The council will also want to check:

 

that you're paying rent on a commercial basis. In other words, that it's a proper tenancy, not just an informal arrangement between family.

that the arrangement has not been set up in order to take advantage of the housing benefit system - this is called a 'contrived tenancy'. For example, if your landlord only asks you to pay rent when you are not working (and so are eligible for housing benefit), but not when you are working (and earning too much to claim housing benefit), this would be a contrived tenancy.

From Shelter

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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As mentioned it depends on local authority.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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MrShed is right. If the local Council think that it is a contrived tenancy i.e. a tenancy set up just to get LHA (private HB) then they will not pay. The things they will usually look for are:

 

does the family member who owns the house have a history of being a private landlord

is the claimant already living in the house and have they been paying rent

does the rent charged match the market rent for the area

has a proper tenancy agreement been drawn up and signed by both parties

does the landlord know what their responsibilities/rights are especially around non-payment of rent

was a deposit paid

 

The best thing to do would be to have a chat with the HB dept of your local Council but this will only be a guideline as a definite answer will only be available after you have bought the property and your daughter has signed a tenancy agreement, etc.

 

If you are not able to let your daughter live in the property rent free while she is on a low income or evict your daughter if the LHA is not paid and she cannot pay the rent or be a private landlord to someone other than your daughter then my advice is do not buy the property.

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Thanks for the replies most helpful! The house will certainly NOT be occupied by anyone other than my daughter and her baby and partner. There will be a formal assured shorthold tenancy agreement in place prior to occupation at a commercial rent. Unfortunately our council seem to think that this is still purchasing a house solely for the purpose of claiming HB!!! I already own a flat in Bristol which is rented out to students so I could argue that I have a history of being a private landlord. As you say, however, it looks very much as if we will have to take the risk of the council refusing to pay or choosing to rent the house commercially first before saying that it is impossible for our daughter to live at home anymore and that she and her partner need to move into the available accomodation that we have ready and waiting. It would be great to talk to the relevant department but, of course, they are constantly engaged!!!! Does anyone think it would work if we rented the house to her boyfriend for 6 months and then decided to rent it to our daughter after that. she could then live at home for a bit?

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Does anyone think it would work if we rented the house to her boyfriend for 6 months and then decided to rent it to our daughter after that. she could then live at home for a bit?

 

Bad idea.

 

Not only will the same HB rules apply when your daughter moves in, it will look as if you are actively attempting to circumvent their policies.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Just to clarify, it is not down to the council's policy. The law is the same nationwide.

 

Housing benefit can be claimed where the agreement is legally enforceable, and not contrived to take advantage of the HB scheme (plus a few other fixed excluded situations).

 

Refusal carries a right of appeal to a tribunal.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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I was in a similar situation last year.

I moved back to the UK in July 2009 and lived at my mothers property without paying rent (she was also living there). In October she moved overseas with work for 3 years and we started paying rent/claiming Housing benefit at that time.

The council initially refused to pay as they found it to be a contrived tennancy, it was only after she used an agent to manage the property that they agreed to pay housing benefit on the property, she lost a % of the rent but better that nothing!

Also if they ask you cannot say that it will only be avaliable for your daughters use, you must say that it will be avaliable to rent to anyone, even if you are only going to rent it to her because she already agreed before it went on the market as it were, hope that makes sense!

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  • 10 months later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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