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    • Odd one this, I recieved 2 notice's for the 18th and 19th April stating that I overstayed on Wigan Robin Retail Park. Permitted Minutes 180. They state I was there 355 minutes on the 18th and 388 minutes on the 19th. Both times I was there around 10 minutes getting my wife a brew from costa after dropping the kids off at school.  On both days I had passed through there a second time around 3pm, again to get a brew then left. Both notices have 2 images each, Entrance and exit.  This is the interesting bit. The Entrance images both timestamped actually clearly show I am exiting the retail park not entering it. And the exiting images they provided show me leaving the carpark after visiting a second time later in the day. In the attachments You'll see all 4 images show that I am exiting, none of them are of me entering. I understand most if not all that see this post won't know the area but if the look at the map link i gave you'll see the road I was on leading up to the main road. g24 ltd 1.pdfg24 ltd 1.pdf GoogleMap view of the road I am on in the entrance images I would have had dashcam footage but I since formatted the memory card. I tried recovery tools but I couldn't get the files back.  
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    • I was with sse broadband until Jun 2023 at which point without notifying me they passed me to origin broadband who I was unaware is my supplier now -  My broadband at home kept working and I was under the impression that sse are taking direct debit payments from my bank account and everything is fine because the Internet has continued to work.  To my horror I have just noticed that origin broadband has been sending me PDF bills for £39 a month and the email heading has been showing as just no reply so I thought it was junk and never bother to check it.  I have now noticed a bill every month and now I owe them some £350. I did instruct origin to supply me Internet and therfore don't feel responsible for this debt.  What are my rights and is it a legal debt considered I did not sign any agreements with them - their first contact with me tho was very clever back in July 2023 trying to lure me into an agreement however because I just saw that email now I'm not sure what to do because I owe them 400 pounds nearly supposedly at 39 per month.  Our agreement with sse was for 26 per month but they shut shop and passed us to origin without asking our consent.    The following is what origin email said back in July before they stated sending invoice every month for payment.    We hope you're enjoying your reliable phone and broadband with us. We're just letting you know your phone and broadband package will end on 30 Jun 2023. Thankfully, good things don't need to come to an end - read on to decide what you want to do next.   Below you'll find the details of your current package and some other great options to compare it to.   What can I do - shall I just pay the debt and cancel it and move elsewhere or is there any way I can fight this as they are more or less enforced upon us with out permission by sse who most Likly sold our accounts to them.    Any help greatly appreciated 
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    • Monk - you are an experienced and respected member of this forum. Surely you realise how vitally important it is to respect court deadlines. There was no lack of knowledge.  You knew the deadline date.  You calculated it yourself in post 5.  It was written on the claimform.  Defence deadlines are written on probably a thousand threads on the forum. Sorry, but if you're up for a legal fight you also have to be up for organising yourself properly. As for now - 1.  pay it within 30 days and the CCJ disappears, or 2.  don't pay, nothing "legal" will happen, but you'll have a CCJ for six years.
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Landlord Wont Give Back Bond


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Hi, new to this particular thread, but have used forum sucessfully to sue natwest.

Anyway, I write on behalf of my daughter.

She recently finished her degree at Cardiff Uni. She rented a room in the same house for two years. She left owing no outstanding monies and I personally cleaned her room impecably. Her landlord, refuses to give back her 250.00 bond because she was late paying her rent twice. Can anyone advise.

Jec

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Please can you clarify - when you say she was late paying her rent, I assume you mean that all rent has now in fact been paid up, and the deposit isn't being held because rent is still outstanding?

 

If so, the landlord has no right whatsoever to withold the deposit or any part of it as a charge for 'late payments' or similar.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Agree 100% with JJS, no legal basis for this being withheld IF it is due to late rent not outstanding rent.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Hi,

As said she left no outstanding monies. She has paid everything up to date. She was late but always paid before the month's end - she was a uni student after all, he must have gotten that from many other students.

She has threatened leagl action, but he replied 'bring it on'. He owns the lettting agency. He has given back the bond to the other 5 flat mates.

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Proceed with legal action then. Its a complete no brainer this one.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Theres you answer then, you need "to bring it on".

 

Write a letter asking for a reason as to why deposit is witheld, if no reason other than the one hes already mentioned then you would like the deposit returning in 14 days.

 

If this isnt successful, then a letter before (LBA) action giving a further 14 days and then you will submitt a claim to the county court (fill in the N1 claim form and send it along with your LBA).

 

When that 14 days up, you "bring it on" and submit the claim.

 

Out of interest, you say the LL is also the letting agents, are they members of any professional organistaion by any chance? or one of the unis 'registered landlords'? if so I would suggest a compalint to them in addition to the above court action.

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The LL is a letting agent, but he also let thru 4let, which is the co. that my daughter has a contract with.

 

Ok phoned letting agent number and told them we had a copy oth the contract and they appear to be breaking the law. The girl would not help until I told her I had contacted Cardiff Trading Standards and the NUS and would be pursuing a legal claim, when she backed down a little. She would not give an address to me for the rogue B*****d but will give it to my daughter tommorrow when she goes to see them. She did not like the mention of trading standards and said she would do all she could to settle the matter and she herself on behalf of 4let.co.uk do not recommend his behaviour. It would appear that he has parted ways with them and they no longer represent him.

Will post when I get further info.

 

Cheers Jec

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Bit more info if it helps. As I said she let thru 4let.co.uk Cardiff. But half way thru the last year, Rehman the landlord ceased using them and took the money himself in cash each month and refused to issue receipts. The kids did not sign a new contract. 4let did not inform them of any change to the contract, 4let did not tell them that they were no longer the agents. Infact only the LL verbally did. So I take it as - the original contract being the only one - is the leagal and binding one. Am I correct? And if so, 4let are legally culpable?? Please advise. And if so do we issue legal proceedings with them????????????????(4let.co.uk)

 

Jec

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The contract has always been with the landlord, therefore it was and is the landlord that is legally culpable NOT 4let.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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The contract has always been with the landlord, therefore it was and is the landlord that is legally culpable NOT 4let.

Are u sure, only 4let are on the contract not Rehman, in fact it does not mention him it clearly states the the co;ntract is with 4let only as agents.

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4let acts as the landlords agent. In a legal sense, this means that they are one and the same person.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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4let acts as the landlords agent. In a legal sense, this means that they are one and the same person.

Hi shed,

 

OK so do we issue legal proceedings with 4let? named as agents.

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No, with the landlord.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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No, with the landlord.

Cheers Mr Shed,

 

Will try to get address for LL, btw what legally are the letting agents responsible for when you sign a contract with them only??

 

Cheers Jec

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In respect to yourself, nothing. It is ENTIRELY the landlord. However, the landlord can in turn then seek legal recourse against the agent.

 

Basically the chain works like this:

 

Tenant -> Landlord -> Agent - where the arrow means "is contracted with".

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7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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In respect to yourself, nothing. It is ENTIRELY the landlord. However, the landlord can in turn then seek legal recourse against the agent.

 

Basically the chain works like this:

 

Tenant -> Landlord -> Agent - where the arrow means "is contracted with".

 

Thank you Sir,

 

Very interesting. The only reason why my daughter and her fellow students went with 4let was because they were afraid of being 'burnt'. 4let was a registered agency and therefore they thought this afforded them safety against the likes of the rogue landlords out there. So for future info all of our children going to uni be advised a reputable letting agency means SQUAT - you are still at the mercy of theives like Rahmen, your signed contract with the letting agency is worthless. Why then do we have contracts ant tandc's??????????????????????????????????????????????????????????

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Would recommend that you edit that - libellous post.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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No, with the landlord.

 

Not necessarily.

 

MrShed and I have tossed this matter about in other threads and forums - and I contend that the above may not be the only avenue.

 

Bit more info if it helps. As I said she let thru 4let.co.uk Cardiff. But half way thru the last year, Rehman the landlord ceased using them and took the money himself in cash each month and refused to issue receipts. The kids did not sign a new contract. 4let did not inform them of any change to the contract

 

No new contract was signed, so the original one is the only legal base to work from. The first point to establish is whether the deposit was held by the agent as Stakeholder or Landlords Agent, if the former, then 4let should be named on any legal action.

 

Although 4let are "agents" for the landlord and the landlord is ultimately the person responsible in all other aspects of a tenancy, this does not override the duty of care that holding deposits as Stakeholder entails.

 

The TDS website has a definition of Stakeholder:

 

A “Stakeholder” is a person or firm who holds the deposit as a quasi-trustee on behalf of both parties [this may vary in Scotland] and who cannot release it without the consent of both parties.

 

ARLA also state that money being held as Stakeholder is a quasi-trustee position on behalf of both parties

 

Many agents do not realise that if the TA is silent on how the deposit is held, the assumption in law is that it is Stakeholder.

 

JEC's daughter needs to carefully read the contract she signed before embarking on a dedicated course of action.

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On some things I am very knowledgeable, on other things I am stupid. Trouble is, sometimes I discover that the former is the latter or vice versa, and I don't know this until later - maybe even much later. Read anything I write with the above in mind.

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Hi Esio Trot

 

MANY THANKXXXXX

It prompted me to talk to a solicitor within the CAB who specialises in Cardiff with contractual law and he has come up against this before and advises the same. The letting agent is the contractual party with my daughter. The letting agent's agreement says they will hold the bond and it would be returned if the terms and conditions are met. They agree they were. However, for some reason they gave it to the landlord, the rest you know.

 

Jec

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Originally Posted by TDS-FAQ's

A “Stakeholder” is a person or firm who holds the deposit as a quasi-trustee on behalf of both parties [this may vary in Scotland] and who cannot release it without the consent of both parties.

 

I do not think the words in red are correct.

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Originally Posted by TDS-FAQ's

A “Stakeholder” is a person or firm who holds the deposit as a quasi-trustee on behalf of both parties [this may vary in Scotland] and who cannot release it without the consent of both parties.

 

I do not think the words in red are correct.

 

Could you elaborate please?

 

Thanks

Jec

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Originally Posted by TDS-FAQ's

A “Stakeholder” is a person or firm who holds the deposit as a quasi-trustee on behalf of both parties [this may vary in Scotland] and who cannot release it without the consent of both parties.

 

I do not think the words in red are correct.

 

I take the opposite view and would contend that because of the quasi-trustee status of stakeholder deposits, consent on both sides is needed. It does not need to be express consent though.

 

We keep the deposits for many our our let-only landlords. When the tenant vacates they sometimes do not authorise us to return deposits. In this case we write to them stating that unless we hear from them within 7 days, the deposit will be refunded to the tenant (if we hear nothing then we have implied consent).

 

Another example is that five years ago our agency was sued by a tenant for non-return of a deposit of £1400 (it was a let-only but we held the deposit). The landlord argued that rent exceeding this amount was owed; the tenant stated that rent was fully paid. Neither would provide us with evidence. The case was dismissed at the hearing as the amount was disputed and we had no evidence from either party. To this day neither party has retracted their claim and we still have no evidence from either party and the money remains in our account.

On some things I am very knowledgeable, on other things I am stupid. Trouble is, sometimes I discover that the former is the latter or vice versa, and I don't know this until later - maybe even much later. Read anything I write with the above in mind.

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Hi

Daughter went to 4let.co.uk today, they told her to go away. They told her that they had an exclusive contract with Rahmen which states that he gets all deposits as soon as they are paid. She told them her contract was not with him but with them, but they said too bad. They would not give the address of the landlord. They told her that the original landlord who signed their contract 'died' a few months ago. they say they can not give her the new details because it is a 'contentious issue'??????????? "It beggars belief"!!!! She reminded them of their legal duty of care and asked why the did not hold the deposit in a separate safe account they said they had never heard of it before as they were Polish and it is not done that way in Poland!!!!!!!!!!!!!!!!!

 

What about them apples folks:mad:

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As a tenant, it makes no sense to use a letting agent unless you have satisfied yourself that it is reputable. The Trading Standards officer will tell you whether a particular agency is reputable or not, and the University's accomodation department should keep a list of reputable agencies.

 

Certainly it seems unwise to use a fly-by-night bunch of foreigners, who may flee back to Poland with your money at any moment!

 

Also, you can make a search in the County Court judgements register, or current equivalent, against the landlord for evidence of his circumstances. This will reveal any unpaid County Court debts he may have.

 

As a matter of law, a stakeholder must hold the stake money! It cannot be released until the contract is fully performed. If there is a dispute as to whether this has happened, it is prudent for the stakeholder to retain the stake money until a court order is made as to what shall become of it.

 

If the tenant entered into a contract with an agent, in which (as here) the agent is clearly identified as an agent, then the agent stands in place of the principal (the landlord), who has liability for all lawful acts of his agent, as ever.

 

But, as a matter of the law of agency, the tenant has to sue the landlord, not the agent. The Court might, however, grant an order for substituted service on the agent, if you do not have the landlord's address.

 

In any event, report the matter to the Trading Standards officer. He may already be considering legal action against the landlord or the agent on another matter, if this is a rogue landlord. He may also know the current whereabouts of the landlord.

 

You will not obtain an order for substituted service unless you are prepared to prove to the Judge that you have made all reasonable enquiries to locate the landlord.

 

If the landlord has "done a runner", however, your chances of enforcing any judgement you might obtain are not good!

 

If he has outstanding warrants against him in the County Court judgements register, this also indicates that the chances of enforcing payment are poor.

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