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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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How long before recorded delivery should be delivered.


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Sent of a CCA letter on the 12th of this month and have been getting this message ever since on the Mail website.

 

 

Your item has reached the delivery office and is out for delivery.

 

We can confirm that your item left the delivery office this morning and should arrive shortly if it hasn’t been delivered already.

 

 

I have tried phoning to get an answer but keep being driven round in circles by the automated telephone system.

 

I just cannot get to speak to a real person.

 

How long should it take for this to be delivered and anyone have any tips on how to get past the phone system and get an answer from a real person.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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If you sent by next day special delaivery then its exactly what it says on the tin, if you sent by first class signed for then you must allow 2 working days.

To quote Public Enemy.........

"Fight the power, fight the powers that be" :D

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Thanks, today is the 8th working day after posting which is why I am anxious to find out what has happened to my letter.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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some advice I got re automatic phone systems is to ignore the prompts and press nothing. The system should hopefully assume you do not have a touch tone phone and redirect you through to a real person. Has worked for me for a few call centres eg tax credits, powergen,virgin. Might be worth a go?

ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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Just had a thought did you keep the cheque/postal order number, if this was cashed surely the letter is delivered?

ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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Just got a reply although it was dated some 10 days ago so dont really know what has happened here.

Royal Mail say the item is still out for delivery but obviously this is not the case and the cheque is not showing on bank statements as being cashed.

 

Confusing but at least they have it and the countdown will start from the date on the reply.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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The once trusty Track and Trace seems to have problems. I have had a couple of problems in recent months and I have heard others say the same thing. I would complain about it. When I phoned Royal Mail they didn't recognise it as a problem. They need to be fully aware of it.

What sort of world do you want your kids to grow up in?

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Guest ArthurP
If you sent by next day special delaivery then its exactly what it says on the tin, if you sent by first class signed for then you must allow 2 working days.

 

First class signed for (recorded), has a 15 day waiting period before it is condidered unaccounted for by Royal Mail.

 

Two working days for first class mail is just a target.

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Today is the 16th day after posting so the website should in theory reflect that.

The message from Royal Mail has been the same since the second day after posting.

 

I did complain via the automated system and got a reference number e-mailed to me together with a request for further details which have been duly sent off.

I have had no reply to that.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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Two working days for first class mail is just a target.

 

Actually, the target is next day delivery (but this isn't guaranteed).

 

Today is the 16th day after posting so the website should in theory reflect that.

The message from Royal Mail has been the same since the second day after posting.

 

As you know the item has been delivered, there are two possible scenarios which may have happened here:

 

either - The item was delivered correctly, signature taken etc, but for some reason the tracking system wasn't updated (if you speak to Royal Mail they may have a signature for the item on the system as the signature system doesn't link to the delivery system as well as it should).

 

or - The item was delivered with other items of mail (possibly part of a large bulk deliver if it went to a big business) and the item got missed and the postman did not notice it was a Recorded Delivery item, so the item was delivered with no signature taken. If this is the case then you should claim a refund of the Recorded Delivery fee from Royal Mail (although as this is only 60-odd pence they will probably send you a book of stamps instead worth a few quid).

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Guest ArthurP

The aim is to deliver next day but the target is 1-2 days for first class mail.

 

You are in fact entitled to claim up to £34 compensation for a failed Recorded Delivery item. This is the case too for even just a 34p first class letter.

 

Go to your post office with your receipt and fill in a claim form.

However, although the letter was important, the value of it is probably a book of stamps to Royal Mail.

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You are in fact entitled to claim up to £34 compensation for a failed Recorded Delivery item. This is the case too for even just a 34p first class letter.

 

Not quite. You can make a claim for a lost Recorded Delivery item, but the OP knows this item has been delivered, so no such claim can be made.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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brassed off, I sent it 1st Class recorded.

Perhaps given the time scales involved I should have shelled out the extra for special.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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After reading loads of threads, suggest you send special delivery - recorded is not always reliable.

 

It may take up to 5 days for you to get proof of delivery on Spec Del on Track and Trace (Royal Mail website), however, if you haven't had it after 5 days you can apply for it - have got the address somewhere will have to look this up tomorrow - too tired at mo.

 

I had a problem with POD on the website for Spec Del but was given an address to write to and finally received the Proof of Delivery by post.

 

Cheers!

 

BO (haven't got it honestly:D )

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Guest ArthurP
Not quite. You can make a claim for a lost Recorded Delivery item, but the OP knows this item has been delivered, so no such claim can be made.

 

Not true.

 

The letter need not be lost to make a compensation claim as a late delivery is just as valid, hence why I used the term 'failed.'

 

A customer may send a wedding invitation via recorded delivery two weeks ahead of the date of the wedding but it gets delivered in three weeks.

 

The contents of the letter had no real monetary value so recorded first class would be appropriate yet the lateness of the delivery makes the letter's contents useless which equals a valid compensation claim.

 

As I previously stated this can be up to £34 for lost and/or late mail as it is Royal Mail's discretion to calculate the appropriate award ie up to 100 times the cost of a first class stamp = £34.

 

As far as I can read the OP hasn't had his letter delivered in any case.

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Guest ArthurP
brassed off, I sent it 1st Class recorded.

Perhaps given the time scales involved I should have shelled out the extra for special.

 

Recorded is fine although seemingly not in your case this time. I have sent probably hundreds of recorded items in the past and have only once had a problem.

 

However, if you have now complained Royal Mail will investigate which basically includes them just asking the intended recipients if they are in receipt of the letter.

 

The DCA, if it is them you CCA'd, may just be acting awkward and say they never received it.

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Not true.

 

The letter need not be lost to make a compensation claim as a late delivery is just as valid, hence why I used the term 'failed.'

 

A customer may send a wedding invitation via recorded delivery two weeks ahead of the date of the wedding but it gets delivered in three weeks.

 

The contents of the letter had no real monetary value so recorded first class would be appropriate yet the lateness of the delivery makes the letter's contents useless which equals a valid compensation claim.

 

As I previously stated this can be up to £34 for lost and/or late mail as it is Royal Mail's discretion to calculate the appropriate award ie up to 100 times the cost of a first class stamp = £34.

 

Incorrect. The compensation is for loss or damage only. Delay is covered under a seperate scheme. From memory I think the maximum payout for delay is £5, and that's when it's the delay is over a certain amount of time - the full details can be found on the Royal Mail website.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Guest ArthurP
Incorrect. The compensation is for loss or damage only. Delay is covered under a seperate scheme. From memory I think the maximum payout for delay is £5, and that's when it's the delay is over a certain amount of time - the full details can be found on the Royal Mail website.

 

 

Not the case.

 

The differing compensation schemes are for bulk (business) mail & retail (including private) mail.

 

The bulk mail scheme need not be mentioned in this thread as it is irrelevant.

 

The OP needs to be aware of the retail mail compensation for his letter.

 

This compensation scheme deals with lost, damaged & delayed mail. This one scheme just has differing levels of compensation depending on what the claim is ie loss, damage and/or delay (which may become considered lost).

 

The maximum payout for delayed mail could be £34 as after 15 days, as I previously pointed out, the delayed letter is considered lost.

 

Also, my previous example of delayed mail of wedding invitations makes those invitations as good as lost anyway as the wedding would have taken place before the invitation was received.

 

The OP seems to indicate that his letter had still not been received on the 16th day, last Thursday, so his letter is now considered lost and he can make a claim for a maximum of £34.

 

Each claim is considered seperately so it is hard to determine what the OP will get although he is free to claim £34.

 

Royal Mail's website will explain that Recorded Signed For letter's attract a possible compensation limit of £34.

 

The above shows why.

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Wrong again I'm afraid. I am well aware of the bulk mail compensation scheme, which would not apply to Recorded Delivery and is paid as a percentage refund, not up to a fixed amount. The £34 maximum is for loss or damage only. Delay is seperate. Please see the Royal Mail website for further details.

 

Also the wedding invitation example would be classed as Consequential Losses, which Royal Mail are not liable for.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Guest ArthurP

4.7 Compensation for delay is currently split into two stages; delay which is measured as 4

+ days after the due date, and substantial delay which is measured as 10 + days after

due date. An item is classed as lost 15 + days after due date.

 

http://www.postwatch.co.uk/pdf/policydocs/23.2.07PW%20Response_Compensation.pdf

 

 

Recorded Signed For

 

If you have an important item to deliver, our Recorded Signed For™ service gives you complete peace of mind with proof of posting, signature on delivery and online tracking so you can follow the progress of your delivery.

  • Proof of posting
  • Signature on delivery
  • Online tracking
  • Up to £34 compensation
  • Prices from 70p plus normal postage

With Recorded Signed For™, you get next day delivery with most First Class items. And if you’re an account customer, we’ll pick up your items from your business.

 

 

The OP has sent a letter by Recorded Delivery and it appears the letter has still not been received after 16 days.

 

This situation is no longer a delay but is considered lost (15+ days) and therefore he is entitled to claim compensation of up to £34 for a lost (delayed 15 days+) letter.

 

Loss, damage AND DELAY (which can clearly become lost mail) come under The Retail Compensation Scheme which is regulated by Postcomm-Royal Mail simply have to observe it.

 

My example of wedding invitations being delivered in three weeks, one week after the event, mentions nothing of monetary loss but is simply meant to show what was intended-a three week delivery period which would entitle the sender to claim for compensation which would be considered lost mail (as it was 15+ days).

This has nothing to do with consequential loss.

 

 

Why do you find this difficult to comprehend?

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For Information (taken from the Royal Mail website)

 

First Class Mail:

Has your mail item arrived five or more working days after it was posted? If so, your mail is classified as ‘delayed’, and we’ll give you compensation of 12 First Class stamps. If you provide additional evidence of delay and your claim for compensation is accepted, you will be sent a cheque for £5, or for £10 if your item has suffered substantial delay (i.e. was delivered more than eleven working days after the day of posting') and you provide additional evidence or proof of delay.

 

If your mail gets lost, we’ll give you a minimum compensation of 12 First Class stamps. However, if there was something of value in your mail, we'll refund the actual loss, up to a maximum of £34 or up to the market value, whichever is the smaller amount. Please apply for this within 12 months.

 

First Class Recorded/Signed For:

Has your mail item arrived five or more working days after it was posted?

If so, your mail is classified as ‘delayed’, and we’ll give you compensation of 12 First Class stamps. If you provide additional evidence of delay and your claim for compensation is accepted, you will be sent a cheque for £5, or for £10 if your item has suffered substantial delay (i.e. was delivered more than eleven working days after the day of posting and you provide additional evidence or proof of delay.

 

If your mail gets lost, we’ll give you a minimum compensation of 12 First Class stamps. However, if there was something of value in your mail, we'll refund the actual loss, up to a maximum of £32 or up to the market value, whichever is the smaller amount. Please apply for this within 12 months.

 

Please note that we do not pay compensation without an original certificate of posting being produced.

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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Guest ArthurP
For Information (taken from the Royal Mail website)

 

 

Hi and thanks for that.

 

Although the Postcomm/Postwatch website are more informative as it is they who actually regulate and set the compensation tariff (with agreement with Government), Royal Mail just obey it.

 

The OP just needs to pop into his local PO who will confirm his letter is 'lost' and has gone beyond 'delay' which entitles him to claim up to £34.

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