diamonddog v Kays Catalogues

[diamonddog]

hi, l am new here, and l have found this site to be most informative! l have sent the first letter to halifax bos on 6 june, yesterday l sent one to the visa credit card people. does anyone know if you can use the same procedure with kays catalogue and independant finacial services. (scotland- Clydesdale financial services)

although my catalogue has not been used for over a year teh people at kays sent me a new catalogue, new account number and offerred me a load of credit! l would like to reclaim their late payment charges. can l do ths agains kays and clydesdale financial services?

[Bookworm]

Yes, and yes. You'll need to tweak the template letters for your purpose, obviously (Kays is not a bank!) but the process is the same.

 

I suggest you start one thread per claim in each relevant forum,eg Diamonddog (Bowie fan, are you? ) v Kays in the "other institutions" forum, DD v Halifax in the Halifax forum, etc, and use each thread for the relevant updates and queries, like a diary for each case, if you will. It will help you (and us) keep track of your progress and development in each case, right up to the moment where we write a great bit **WON** in your title! ;-)

[diamonddog]

thanks for answering so quickly bookworm.

l will do as you suggest and use the templates provided.

(and yes l am a big bowie fan of 37 yrs,

gotta love him haven't you?

didn't he spend time living in croydon?)

thanks again!

[Bookworm]

Yes indeed, probably the most famous Croydon College student of all.

[diamonddog]

well lets hope reclaiming this money will work out,

l am not holding out too much hope with the clydesdale

one cos l have lost and forgotten my account no. l don't know

if my adress and personal details will be enough to claim with,(?)

 

(and on a lighter note, there is no probably about croydon college's most famous student! in fact; well done Croyden for letting him in in the first place! else we might never had known him!)

[diamonddog]

was in the bank today and told the girl l had sent the first letter. she said that there is a backlog and that the local branch just send all the letters to head office, l should have sent it there in the first place.

[diamonddog]

hi l got another 3 charges today cos l have a new job and my wages did not go in on time to cover the d.d.s and a lot of my wages and wftc money has been swallowed in last months charges. l phoned the number on the letter and spoke to a girl who cancelled the charges and registered me for telephone banking. Is telephone banking another route to getting your statements?

l would have accepted the charges before l discovered this site!

[MARTIN3030]

Have moved your thread here.

Start a thread in Clydesdale too when you are ready.

[diamonddog]

got an email from kays today sayiong that they only have access to past six months transactions and they are sorry for the inconvenience it may cause!!! as l have not used the catalogue for a coup;e of years l have no statements. is this reight enough? do they only keep data for six months? any help would be appreciated

[surprise]

I've dealt with Kays and they do keep statements going back six years. Have you just requested them to send them online without sending payment? if so, then this is why they are probably saying they don't have them. You need either to SAR them with £10.00 or CCA £1.00.

[diamonddog]

Thank you for your email about complete list of transactions and charges

relating to your financial history with Kays.

 

Unfortunately we only have access to your last 6 month statements which

you can see on our website Kays - online shopping

 

Sorry for any inconvenience caused.

 

Regards

Sue Clayton

Customer Support

Kays

Kays - online shopping

 

To contact us by e-mail simply click here Kays - online shopping and click into

contact us or call 0870 151 0541.

 

Our Customer Charter is our pledge to you the customer. It contains our

promise for safe, honest and happy shopping. To view our Customer Charter

please click on the help section of our website.

 

 

this is what they sent me, but it must be beause l asked online instead of through the post.

[surprise]

They won't supply these transactions free and as you are not using the catalogue the only way they will send them if you send a SAR with £10.00. Much the same as claiming from the banks but just adapt the letter accordingly.