Reply from hsbc

[molly1959]

Hi my daughter sent her 1st letter on 2nd April asking for her statements for past 6 years she encloses the £10 fee, but has not had any contact at all from them, neither have they cashed her chq, was just wondering if this is normal

 

Thanks

[lateralus]

well, the data protection act or whatever it is - gives them 40 days to respond - which i make next saturday. so, i'd ring them - probably tuesday and just to ask if they've received your letter and are dealing with it -

hopefully they will be able to tell you that they are. i do know they are very, very busy with all of this just now but it should be dealt with.

here is the link for the template letter if they don't comply:

Data Protection Act - Non-Compliance - Template Letters

 

also, any chance of getting them on-line:

 

INTERNET BANKING WEBSITE: -

HSBC INTERNET BANKING

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Click on “My Accounts” choose the account that you wish to deal with and then click on “My Statements” this will give you online access to up to 6 years of statements. (Repeat for each account and use a separate spreadsheet for each account).

 

Hint: - Watch out for the moving "Prev" button it is replaced by "Next" which takes you back to where you started

[molly1959]

Hi

I sent my sar letter with a chq for the £10 THE 40 days are up and not heard or received my statements, so i rang them today and was told they had not received the letter, so i would have to request them again, they said they would arrange it with no charge but that it could take another 40 days, i don't suppose their is anything i can do about this and will just have to wait again.

[jowalshy]

did you send your SAR recorded delivery? If you did then you can check on the Royal Mail website when your SAR was delivered. I personllay would send a letter before action for non-compliance (template in the bank template library). attach a copy of your original SAR with it.

[Domant]

Your statements are accessible online if you register for internet banking, no waiting!

[molly1959]

Hi

I received a reply from the hsbc on the 29th may thanking me for my letter dated 22nd may saying they are looking into my claim for charges back they have said they will contact me a full response as soon as they complete their investigations. So do o still send a letter before action or wait to here from.

 

Thanks Molly

[freakyleaky]

Stick to your own timetable. 14 days then send lba. 14 more then file your claim!

[molly1959]

Hi

 

Thanks for help is it 14 days from when i sent my letter or 14 days from the one they sent me.

 

Thanks

 

Molly

[freakyleaky]

14 days from when you sent yours!

[darkrage]

hi - i had the same put you off letters from hsbc my claim is ongoing i kept to the schedual and am waiting for a court date now.

 

do as freaky says keep to the schedual and dont worry you will get all your money back with interest if it goes to court.

[molly1959]

Hi

 

Could any one tell me if i can add on any charges that i still getting which are around a £125 a month. I have sent my letter before action to them today. Sorry for posting simple questions i know the answer is on here some were, but i have had a stroke recently and by the time i find what i need i end up totally confused. I would like to thank every one for being so helpful:)

[pinkduchess]

hello molly

 

yes you can add on any charges right up until you file your claim at the court.

[molly1959]

Hi

I have sent my 3rd letter on the 7th june it was 14 days yesterday and not heard anything what shall i do now? I sent it recoreded delivery.

 

Thanks

[Trish76]

By saying you've sent the 3rd letter I'm assuming this is the LBA, if this is the case then you should now proceed with court action and either file your claim using MCOL or the N1 form. This is your claim so you decide the timescales, no response from the bank within these deadlines mean you should continue with the next stage.

[molly1959]

Hi

 

Thanks for your reply which is the easiest way to do it since this stroke takes me a wages to work things out.

[freakyleaky]

MCOL ( money claim on line) is the easiest way of filiing a claim!

Read the newcomers guide as it guides you through each step!

Just shout if you need help!

[freakyleaky]

Newcomer? Here's A User Guide

[Trish76]

Well the MCOL route would be the simplist option as you can do everything online.

 

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/71369-getting-mcol-right.html#post614610

 

However, if you are claiming quite a large ammount then I would advise you to use the N1 as you can elaborate your POC a lot more.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/681-4-particulars-claim-n1.html

[molly1959]

Hi

 

Its for £1000 and i have had £250 more charges since i started the claim so i think the mcol would be best can i add the extra charges on as well?

[freakyleaky]

Yes you can add to the claim at this stage!

[molly1959]

Hi

 

Is a a £1000 pound claim better claimed using mcol and were do i add my extra charges?

 

Thanks

[freakyleaky]

You have to put all your charges that you are caliming for on a spreadsheet! The s/s will calculate the interest on each individual charge. Then on the mcol you put in the total figures you are claiming! Have you read the newcomers guide? It is a step by step guide!

[molly1959]

Hi

 

I have read it but i get a bit confused after a while i will have a go and see if i can do it.

 

Thanks

[Trish76]

Just add the extra charges to the bottom of you Schedule/Spreadsheet, the interest will automatically be recalculated.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

[freakyleaky]

You must use the spreadsheet so that all the interest on all of the charges is calculated to the day of your claim!