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Barclays Litigation Team Good or Evil? You Decide..


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Emailed to Lit Team

.......Could I ask if you aware of the decision to allow local branches and their staff to refund bank charges?

 

In light of the OFT 'Test Case' which now looks like it will not go ahead, will leave the question of the lawfullness of bank charges unanswered.

 

This in turn will return the situation to consumers pursuing claims to court.

 

I would appreciate any comment you may have on the subject.......

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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Hi Gingerninja

 

daren has emailed barclays lit team to ask exactley that question and were waiting for a reply at the mo

 

it is something which has been suggested on a few threads that im aware of but we are still waiting for it to be confirmed

 

regards

 

paul

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To be honest with you guys, I tend to agree with Saintly [again !!!!!!]

 

It has been common practice for banks to back down on new charges applied once confronted. but only as a 'one off basis'.

It is already accepted that if your account has had no charges applied within 12 months they will waiver the first one but continual charges, not so sure.

 

It may be that banks are authorised to issue refunds once court proceedings have been started but even then prob have a limit.

 

Again IMHO I think this is a case of Chinese whispers that started by one person getting 'ONE CHARGE' repaid.

 

As soon as I get a reply [from ANYONE] I will post here and put everyone out of their misery LOL

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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Before peeps get carried away, this is ONLY heresay and Ginjerninja should read the previous page before putting down deposit on the MX5.

 

Chinese whisper thats turned into a rolling snowball.

 

Slick

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Hi guys,

Not sure if I should post this here so feel free to move/delete this if it is wrong - I'll stick it in my thread too just in case.

I spoke to a customer services person at Barclays yesterday and she mentioned bank charges, basically she asked whether I'd ever had any repaid. I laughed and said that I actually had a court case on hold at the moment because of the OFT to which she replied...

1) why did you go to court - why not just speak to us?

2) when did you ask for them as I (she) got all of mine back about a week before the OFT case

3) Oh well, it's a shame and it's a delay but you'll get all of the charges back I'm sure

I was stunned to be honest but I guess you can't really take point three as gospel really can you given her position in the company (with all due respect to her - I'm sure she won't be deciding who gets what and when!). I was surprised by point two too as I always thought that anyone who works for a bank is banned from having an overdraft or is that just for people who advise/chastise people on their banking habits?

As for point one, I politely pointed out that I did contact Barclays and that I have at least two emails telling me they would settle my claim.

Anyway, I'm not sure whether that conversation made me feel better or worse to be honest!

Cheers,

KA.

Prelim letter received by Barclays: 26/03/07

**************no reply***************

 

LBA received by Barclays: 10/04/07

**************no reply***************

 

N1 filed at court: 25/04/07

N1 received by Barclays: 04/05/07

Offer of £1,885.00: 04/05/07 (turned down)

Offer rejection received by B'clays: 08/05/07

Barclays Acknowledge Claim: 11/05/07

Barclays Defence Filed: 18/05/07

 

Directions Hearing Date Set: 06/08/07

Case Stayed Until Feb '08

 

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When I went to court the judge said if I had evidence of e mails confirming an offer of refund then the case was totaly compromised and that a stay was not appropriate. I did not receive offer in an e mail just verbally - but he said that was enough for him not to order a stay. Barclays paid up.

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The trouble here is verbal promises mean 'jack', unless we can get these comments in writing they mean nowt.

 

barclays employees can have O/D's but they dont like it, they cant 'not' allow it as it might be seen as discrimination against an employee.

 

What we need is a thread where people post any comms received from the banks offering to settle out of court.

 

see here

http://www.consumeractiongroup.co.uk/forum/barclays-bank/115124-have-you-been-offered.html#post1144274

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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DINO HAS LEFT THE BUILDING!!!!

 

Sent email to Krysta - No reply [surprise]

 

Forwarded it to Dino, got this reply:

Thank you for your email. I will be out of the office for the foreseeable

future.

 

In my absence please direct any urgent correspondence to my colleague

Eleanor Dangerfield ([email protected]). Unfortunately, my

emails will not be read until I return.

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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Ok Its Official Dino, No longer works for Barclays [prob cos he was customer orientated ??]

 

For everyone who is following this thread for info about local branches paying out....This is direct from Barclays Litigation Dept.

I have now taken over Dino’s caseload as he is currently not working for Barclays Bank PLC.

In response to your query:

Local branches have always had the ability to refund a small amount of charges to customers usually as a goodwill gesture on the first occasion that a charge has been taken. I am unaware that this situation has been extended further than small refunds.

As regards the OFT case, an 8 day hearing is listed to commence on 14 January 2008. The main purpose of this litigation is to determine the lawfulness of the bank charges once and for all so that all the banks and other institutions are consistent and the issues are decided one way or the other. I have not heard any information stating that the test case is not due to proceed as planned.

 

 

 

sorry its not better news :(

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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