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    • what rights of access do you have on your agreement with the landlord?   i suspect you shouldn't have to pay a thing.
    • then there is your proof to them why would you pay for BB twice!!   for my notes: GENERAL NOTES ON CHARGEBACK & Continuous Payment Authority & BACS   .....  We have been telling people to put a letter into their bank instructing them  not to make any payments under any circumstances to these companies  . http://whatconsumer.co.uk/visa-debit-chargeback/- it works! usually this should be done using the number on your debit card  .  banks MUST follow written intructions from their customers ! . CANCELLING YOUR DEBIT CARD DOES NOT STOP CPA'S  .  This fsa guide has now been updated:  . http://www.fsa.gov.uk/static/pubs/consumer_info/know_your_rights_guide.pdf http://www.fca.org.uk/news/continuous-payment-authorities-your-right-to-cancel https://www.fca.org.uk/consumers/unauthorised-payments-account  .  Here's the text:  .  Cancelling a regular  card payment:  .  When you give your credit or debit card details to a company and authorise them to take regular payments from your account,   such as for a gym membership or magazine subscription,  it is known as a ‘recurring transaction’ or ‘continuous payment authority’.  . These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.  .  In most cases, regular payments can be cancelled by telling the company taking the payments.   .  However,   you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.   Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.  .  Be aware, though, that you will still be responsible for paying any money that you owe. and that CANCELLING YOUR CARD WILL NOT STOP THE CPA  .  ..  .  New june 2013  .  Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.  .  Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement   by contacting their card provider, the Financial Conduct Authority said.  .  The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs)   due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.  .  CPAs, which are also commonly called recurring transactions or recurring payments,   are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.  .  Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when   a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by   mistake following cancellation by a customer the customer will be refunded immediately.  .  In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-  cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints   since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.  .  Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today   customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.   . “We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue.   From now on we expect them to be getting this right. In addition, they have committed to review past complaints.” .  .  Also mentioned your displeasure that as whomever took your money had obviously attempted this many times   probably activating your banks own anti fraud software - nobody had the decency to inform my you this was going on.? .  .In the FSA's own words:  .  ..  What should I do about a payment from my account that I didn’t authorise?  .  Your bank must refund an unauthorised transaction.   Money can only be taken from your account if you have authorised the transaction   or if your bank can prove you were at fault –  . see below.  Contact your bank immediately if you notice an unauthorised payment from your account. .  If you are sure you did not authorise the payment, you can claim a refund.  .  However, your bank does not have to refund you if you do not tell it about the payment until 13 months  or more after the date it left your account.  .  Your bank must refund an unauthorised transaction  .  ------------------  .  Your bank may only refuse a refund for an unauthorised transaction if:  .  ? it can prove you authorised the transaction  – though your bank cannot simply say that use of your password,   card and PIN proves you authorised a payment; or .  ? it can prove you are at fault because you acted fraudulently,   or because you deliberately,   or with gross negligence, failed to protect the details of your card, PIN or password in a way that allowed the transaction  .  -----------------------  .  How quickly must my bank refund me for an unauthorised transaction?  .  The bank must make the refund immediately unless it has evidence that one of the above reasons applies.   Your bank may ask you to answer some questions and fill out a form confirming what has happened,   but it cannot delay your refund while it waits for you to return the form.  If the bank has evidence that one of the above reasons for refusing a refund applies,   it may investigate before making a refund   but must look into it as quickly as possible.   If your bank rejects your claim for a refund it should explain why.  If the transaction was on a credit card, the refund may not happen immediately.   But the card issuer cannot charge interest or ask for repayment of the amount unless it can prove you are liable to pay        
    • Only asking because I want to get my facts right before I approach the bank! Yes, BT is coming out of the same account.
    • not if they want to make the OP the named claimant no!! let them take the other party to court themselves!! the op can be a witness then..   one bitten...read this thread..      
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
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      • 16 replies
dar£n

Barclays Litigation Team Good or Evil? You Decide..

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Thank you

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I know this is a weird thread but..

 

There ARE a lot of members out there who are genuinely afraid of contacting the Litigation Team at Barclays.

 

PLEASE READ HERE FIRST:

http://www.consumeractiongroup.co.uk/forum/announcement.php?f=7&a=94

 

See post #24 for an example of what to say

 

 

The team as today stands as:

 

Jacqui Lau [Replacement to joanne] *

Personal Assistant

Tel: 0207 116 7737

Fax: 01452 638 xxx

E-mail: joanne.harwood@barclays.com [temp email add]

 

Krysta Campbell **

Legal Clerk

Tel: 0207 116 4753 or 0207 116 5835

Fax: 01452 638 359

E-mail: krysta.campbell@barclays.com

Tel: 020 711 63565

Dino Papaevripides *****

NO LONGER WITH BARCLAYS LIT TEAM

Eleanor Dangerfield

 

eleanor.dangerfield@barclays.com

 

Kate Ashton ****

Legal Clerk

Tel: 0207 116 4664

Fax: 01452 638430

E-mail: katherine.ashton@barclays.com

 

Paul Quinn -*

Tel: 0207 116 5634 [thanks Paul]

Fax: 01452 638 xxxx

E-mail: paul.quinn3@barclays.com

 

Sharon Daboul ***

Tel: 0207 116 6842

Fax: 01452 638 159

E-mail: sharon.daboul@barclays.com

 

Thomas Hickey ***

Tel: 0207 116 4523

Fax: 01452 638 479

E-mail: thomas.hickey@barclays.com

 

Robert Saunders **

Tel: 0207 116 2403

Fax: 01452 638 xxx

E-mail: robert.saunders@barclays.com

Greg Thomas

Tel: 0207 116 1944

Fax: 01452 638 xxx

E-mail: greg,thomas@barclays.com

 

 

***** =:) * =

 

If there is a gap in the email add, .. copy it to your email server [outlook express etc] and amend

:(

This list will be updated as and when necessary

 

My proposal is that anyone with any dealings with this team post a little comment on their experience whether good OR bad so others can see that they are really not a bad bunch.

 

My opinion of them is that they are very polite, very professional, and easy to talk to.... sometimes slow in replying but hey, they are under a huge work load at the moment.

 

Please if you have negative things to say DO NOT get personal and post thing that shouldnt really be on here,,thanks

  • Haha 2

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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Hi Daz great idea,

 

I dealt with both Krysta and Kate, both were extremely professional, very polite, very helpful and a pleasure to deal with. I was also worried about contacting them, but they instantly put me at ease.

Please Please do not worry about contacting them, they are very nice and are only human just like you.

 

Caz XXXXXXXXXXXXXXXXXXXxx Good luck everyone!

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Hi Daz,

 

Good idea!

 

I've found Krysta very helpful indeed. I would urge anyone who has a Court date to contact the Litigation Team.

 

They don't bite! :D


2007 Issues ALL RESOLVED

2008 Issues ALL RESOLVED

£4,200 in charges claimed back succesfully from a total of 5 Creditors

2009 Issues ALL RESOLVED

NEXT Directory - No Agreement, No Further Action **WON**

2010 Issues

Court Claim from Black Horse - AOS 22.11.10, CPR 23.11.10

Assisting Daughter with Employment Tribunal for Wrongful Dismissal/Discrimination

 

:) My Head is officially out of the Sand :)

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This is such a great idea,

i have spoken to krysta and she was so nice, very helpfull and very very polite. Krysta gave me the name of the person dealing with my claim who was dino, and to be honest you couldnt have asked for a nicer person, he was very proffesional and polite to me.

So barclays i must say your litigation team are A1.

Anyone who reads this please please dont worry they really are a lovely group in litigation.:)

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I dealt with Kate and she was fine

didnt always call back when she said she would, but I imagine they are swamped there.

Very easy to deal with

 

For your list Dar£n

Kates fax is 01452 638430

Pauls phone is 0207 116 5634

Charlie Sparling on 0207 116 1944

 

Paul

  • Haha 1

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Thanks.....updated!

 

 

 

made me smile today,,,, had an email from someone in Litigation Team,;) and I wont go into the contents due to confidentiality and all that, but it was concerning Barclays contacts....the last line said something like

I am presuming that you are part of Consumer Advice Group


.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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I have dealt with Krysta via two phone calls. She was pleasant in both and has done exactly what she said she would do on both occassions.

 

I now just await my cheque!

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Nice one Dar£n.

 

I started dealing with Krysta a whole month before my court date as i was in need of the money to pay for funeral expenses, i explained my circumstances to her and she made an offer of the full amount a day later.

Very nice people, very understanding.

You dont need to know any big words to say to them just be polite and be yourself.

claire


:pI'VE CLAIMED MY BARCLAYS CHARGES BACK.:p

£5125.60

Im no expert everything i write is what i learnt from my own experience and reading through other threads. Click my scales if you wish to!:)

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You dont need to know any big words to say to them just be polite and be yourself.

Thanks for sharing that Claire :)


.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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Rosemary must have multilple personalities cos she was on my documents, but Kate settled my claim.

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As Kate is a 'Legal clerk' (stated on her letter) she will just do the paperwork and chasing and will be in no position to make legal decisions, hence Rosemary is on the docs.

If they went to court, lol, it would be Rosemary there doing the biz for Barclays and not Kate.

 

Paul

 

ps

Out of curiousity do we have job descriptions for the rest of the Barlcays Bunch?

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Ive had several claims against Barclays on behalf of the kids over the last 15 Months and they have been nothing other than polite and helpful.

 

In all honesty I didnt expect them to roll over and pay out without a little wriggling but they have been consistant throughout and dont seem to play stupid games.

 

 

Well done to the Barclays litigation team and lets give them credit where its due


7 actions in progress

 

amount refunded so far £6500

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Guest SpirallingIntoControl

Hi -

I've spoken to Charlie a couple of times and again, I found him to be a very polite and personable fella.

 

However, I've since tried calling him on several occasions and have Always been directed to his voicemail. He's obviously very busy! Mind, if he's sharing a phone line with Charlotte, I would imagine that it would be difficult to get through...He's had a few weeks to return my call though, and I've not heard a thing, with the court date fast approaching.

 

I've now emailed him though (thanks for the details, dar£n), so you never know.

 

***Update*** I've just received an Out-of-office reply from Charlie stating "Please note that I no longer work for Barclays. "Perhaps one to strike of the list?

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Guest SpirallingIntoControl

Hi - The out of office autoreply that I received from Charlie Sparling saying that he'd left gave the names [NAME REMOVED] and Robert Saunders - Note Ovans, rather than Evans.

 

I actually received a reply from Charlotte Evans saying that she didn't work in the litigation department, and wondering where I'd got her contact details from, as she's had a few emails of this type this morning.

 

So it may be that Charlotte's details are incorrect there, dar£n.

 

cheers.

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I dealt with Dino, and found him friendly. More importantly he was a man of his word, processing my payment within 24 hours of receiving my letter.

 

Barclays may be a horrible company, but we should never lose sight of the fact that the people who work there are simply human beings trying to earn a living.


  • Barclays: WON!!! It took four months but was totally worth it!
  • Cabot: I'm still waiting for an enforcable agreement, more than a year after requesting it. Go on, Uncle Ken, take me to court if you dare. You know you want to!
  • Elephant.co.uk: VICTORY - they admitted there was no debt!
  • Ashbourne Management (gym membership): Finally got my default removed and out-of-court settlement; I'm not finished with them yet!

<--- If I've been helpful please remember the scales ;)

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hi

 

I have dealt with Dino today he has asked me to email my charges over to him. My court date isn't till 20/7. Just waiting now x

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Same.... Dino asked me to email my charges across too today, and my court date is August... Seems a nice chap!!

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I love this, and it made me think of a positively great idea, wouldn't it be funny if everyone who had a great dealing with a member of the lit team was to send an employee compliment email to Barclays!

 

1 - this shows that they are a nice bunch, and need the recognition

2 - we (CAG) are nice guys and girls as well

3 - would pee customer services off, especially if it was mentioned how helpful Lit were compared to Customer Services.

 

To make this a little easier for everyone, here is the link to the compliments form:

https://ibank.barclays.co.uk/olb/w/FeedbackForm.do?action=FeedbackForm

I can imagine their faces when the Lit team win 'Customer Service Department of the Year'! lol

 

Peter


Sign my petition to the Prime Minister here:

PETITION

Thanks

Peter

 

!!!WON!!!

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I can't imagine they eve have a spotty trainee watching the compliments email box! This is probably what the email inbox looks like at present:

 

COMPLIMENT EMAILS

 

Inbox: (1)

Outbox: (0)

Deleted: (0)

Spam: (1,100,145)

 

Inbox: COMPLIMENTS

Date ------Time------- Message

1/1/1995 00:01 ***TESTING SYSTEM***

 

------------------------------------------------------------


Sign my petition to the Prime Minister here:

PETITION

Thanks

Peter

 

!!!WON!!!

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This is what I have been suggesting when you contact the Litigation Team, Go through Krysta*, asking to speak to the person who is handling your claim,

* first choice [best initial contact]

 

 

Start with referring to your claim number and the court date at which ever court being heard by District Judge ………

 

Go on to say……

I realise from your defence that you do not agree with my legal analysis that the charges levied to my account amount to penalty clauses and are deemed unfair. I do however recognise the fact that the sum at issue between us is relatively modest and as such, it is not cost effective for either party to take the matter to trial. Therefore in order to avoid the inevitable time and cost associated with pursuing the claim to trial I am willing to settle the claim upon repayment of the charges applied to my account, together with statutory interest and costs totalling £xxx.xx.

Only once in receipt of cleared funds will I then discontinue all action against Barclays in connection with this claim

[[this is actually taken from THEIR agreement letter]]

 

They are a very helpful and polite team.

 

I know this is going to be very daunting, but have a read through some recent posts.

Caz V Barclays / Woolwich **WON**

Woodentop v Barclays **WON**

What do i do next ?? Woolwich haven't filed defence**WON**

And many more.

 

Everyone that has followed this advice is very pleased they did.

 

One thing to remember b4 contacting them is to have your updated figures in front of you and settle only with what you are happy with,

If they do start arguing the toss which isnt very often simply say thank you for your time I think I'll let the judge decide goodbye, hang up and they will contact you back.


.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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another little titbit:

 

Personally, I think it would be best for anyone considering contacting the team to try just after 2pm, when they get back from lunch.

 

Surveys suggest that this is the best time to contact people in service centres,

eary morning, they could be grumpy,tired!

late morning, hungry,

late afternoon, fed up wanting to go home.


.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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