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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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jay_jay 'v's Lloyds TSB


jay_jay
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Hello to everyone,:-)

 

I am a first timer - please be gentle!!!!!

 

I started my journey at the end of Feb requesting all statements - quite impressed only took 26 days to come through - just about to embark on next step "please can I have my money back"......Can anyone confirm if Grisham Street is where the request letter should go?? Be gr8 to hear from anyone.

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Hi & Welcome!:)

I used:

 

Customer Care

Lloyds TSB

125 Colmore Row

Birmingham

B3 3SF

 

Good luck, let us know how you get on.

Barty:)

 

 

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html I WON!!!!:D :D

If I have helped, please click my scales:)

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I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

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Thanks for that - I actually sent to that address for all statements & charges (address given to me from the Branch)

Is this where the preliminary request for refund goes as well? (My branch told me that due to high demand for claiming LTSB had set up a special centre (Birmingham) to deal soley with this.

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Hi to all,:)

 

Can some-body plz help?????? I am totally confused and have absolutely no idea what I am doing - embarrassed or what:mad:

 

Have sent first DPA letter got copies of charges back in 26 days!! Not actual statements but reading through other threads it appears that this is the norm? Do I send them with my preliminary request letter and do I claim for every amount on there.

 

I no nothing about spreadsheets & interest. Do I need to use a spreadsheet.?:-? . All the charges are listed as:- Unpaid D/D.....O/D excess fee......O/D interest......Unpaid cheque. Totalling these together is over £2,000. Am I right in stating that amount and Hope!!!!!!!!?????:evil:

 

Desperately need some help and guidance.

 

Thanks to anyone who can help. please...pretty please :p

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Hi to all,:-)

 

Can some-body plz help?????? I am totally confused and have absolutely no idea what I am doing - embarrassed or what:evil:

 

Have sent first DPA letter got copies of charges back in 26 days!! Not actual statements but reading through other threads it appears that this is the norm? Do I send them with my preliminary request letter and do I claim for every amount on there.

 

I no nothing about spreadsheets & interest. Do I need to use a spreadsheet.?:confused: . All the charges are listed as:- Unpaid D/D.....O/D excess fee......O/D interest......Unpaid cheque. Totalling these together is over £2,000. Am I right in stating that amount and Hope!!!!!!!!?????:evil:

 

Desperately need some help and guidance.

 

Thanks to anyone who can help. please...pretty please :p

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Have you read the step by step guide yet ? Give it a gander, will help you in the long run. It tell you what you need to do and when.

 

Step-By-Step

 

With the spreadsheet its just a matter of entering you charge types, dates and amounts. It adds it all up for you !

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Definitely read the step by step as advised by nanaman.

It is really comprehensive. However I cannot help with the interest because I decided to initially claim the bank charges only. I'm mathmatically challenged and decided for my own sanity to keep it simple.

 

Good luck

 

Brasic.

Brasic and Lloyds TSB

Followed the guidance on the site and won :D

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Hi to all,:-)

 

Can some-body plz help?????? I am totally confused and have absolutely no idea what I am doing - embarrassed or what:evil:

 

Don't worry, we all need to start somewhere. Take the time to read as much as you can, the better prepared you are the easier it will be.

 

Have sent first DPA letter got copies of charges back in 26 days!! Not actual statements but reading through other threads it appears that this is the norm? Do I send them with my preliminary request letter and do I claim for every amount on there.

 

It is now time to add them all up. Your prelim letter should say how much you are wanting back. Don't be surprised if they don't write back.

 

I no nothing about spreadsheets & interest. Do I need to use a spreadsheet.?:confused: . All the charges are listed as:- Unpaid D/D.....O/D excess fee......O/D interest......Unpaid cheque. Totalling these together is over £2,000. Am I right in stating that amount and Hope!!!!!!!!?????:evil:

 

You can claim back unpaid d/d, unpaid cheques and standing orders, and of course o/d excess fee. In my opinion calculating the O/D interest based on the charges is not the easiest thing to do, and unless it is a huge sum I would be inclined to leave it out. You never know, they may pick at that later on.

 

Next step is to put them in the spreadsheet, date, charge and reason for charge as this will help calculate your 8% interest. However, you don't actually claim the interest back until the court stages, so this should buy you a bit more time to get aquainted with the concept of interest. So time to put together your prelim, remember, you are not in any rush to get the prelime letter out, take your time to read up and when you are ready fire away.

 

Desperately need some help and guidance.

 

Thanks to anyone who can help. please...pretty please :p

 

No problem, there are loads of good people on this site that are always happy to help.

 

..

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Thanks for that info guys.

 

I have read through loads, but will read again....Like you say there is no rush.

 

Just gonna get down & study:)

 

Thanks again...........If I need any other info I'll be back.....

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:( Hi,

 

Have spent all day creating a spreadsheet - hopefully I have done it right. :confused:

 

I have listed aLL the charges for:....Unpaid D/D's....Unpaid Chqs......O/D excess fee.... and O/d interest....IS THIS CORRECT.????

 

I have done the prelim letter and am sending it to Gresham Street. London together with the spreadsheet. Do I have to send the charges print-out that LTSB sent to me????

 

Hopefully some-one out there can advise asap. I am hoping to send it tomorrow recorded delivery!!

Sincere thanks for any help

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I have listed aLL the charges for:....Unpaid D/D's....Unpaid Chqs......O/D excess fee.... and O/d interest....IS THIS CORRECT.????
Yes except OD interest unless it is interest that relates to just your charges

 

I have done the prelim letter and am sending it to Gresham Street. London together with the spreadsheet
Yes.
Do I have to send the charges print-out that LTSB sent to me????

No
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Hi

 

I have listed aLL the charges for:....Unpaid D/D's....Unpaid Chqs......O/D excess fee.... and O/d interest....IS THIS CORRECT.????

 

Is this O/d interest as it is written on your statements. If so you cannot claim this. There is a way of claiming some of this back but it's very complicated and often doesn't add up to much, unless you have a large claim.

 

The rest is fine.

 

I have done the prelim letter and am sending it to Gresham Street. London together with the spreadsheet. Do I have to send the charges print-out that LTSB sent to me????

 

You just need to send a copy of the printout from the spreadsheet

 

Hope this helps

Trev

Barclays - 2 Accounts - WON

Capital 1 - WON with CI

LTSB - WON

LTSB pre 6 years - N1 for non compliance filed

Barclays pre 6 years - Prelim sent

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Hi all, :)

 

Well, finally finished the spreadsheet:D and have sent it today, recorded delivery, to Gresham Street, London - attached to the prelim letter. Now its a waiting game to see what, if anything, happens!!!! Feel quite chuffed that I have actually got this far and am going for it.

 

I am reading up on the next step, so that I am ready to send the LBA letter when their time is up.

 

Am I correct saying its 14 days from the date on the letter to send the next letter should they not have replied (which is more than likely!!)

 

Thanks for all your advice guys & gals & I will keep you posted.

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I would go for 14 days from when they received it. 1 extra day is no biggie, just makes you look a little bit fairer.

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  • 2 weeks later...

Hi :)

 

Guess what - got the 2-page 'bull....' letter this morning - implying that we are all idiots!

 

So the LBA letter goes off today - just a quick query as their letter came from Andover would you suggest my reply goes back there:confused:

 

Any advice would be appreciated,

Thanks,

Jay-jay

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Hello there,:)

 

Sent off the LBA letter (recorded) yesterday, now they have until 13th to reply. Would you suggest that I start filling in the N1 now - so that I can make 100% sure that it all tallies. ?

When I sent my original charges schedule I did not calculate the 8% interest - should I re-do the spreadsheet and submit that one should it get to Court (which is more than likely)?

Thanks for any advice,

JayJay

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Hi again

Yes there is no harm in starting filling it in, this link will help:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/681-4-particulars-claim-n1.html

 

Yes I would do the spreadsheet with the 8% interest.

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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  • 2 weeks later...

Hi to all,:)

 

Just a quick query - LBA sent and deadline is Wednesday 16th. Have not heard anything (no surprises there then!) Have checked the N1 form - do I paste this into word - fill it in - and then send it or take it to my Local County Court? making 3 copies - do all 3 copies go to the Court?:confused: :confused: Should I ring the Court to make sure I get the correct address?

 

Any help would be greatly appreciated - I keep going all over this website, reading and searching, then forget where I saw something that might be helpful.....

Jay-Jay

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Hi to all,:)

 

Just a quick query - LBA sent and deadline is Wednesday 16th. Have not heard anything (no surprises there then!) Have checked the N1 form - do I paste this into word(No need to do that, you can complete it online and then print 3 copies out. Remember you cannot save any dada in the form though, so you will need to print it once completed) - fill it in - and then send it or take it to my Local County Court? (You can do either. If posting remember to send recorded) making 3 copies - do all 3 copies go to the Court?:confused: :confused: (yes, the Court has one, they send one to Lloyds and one back to you once they have been officialyy stamped) Should I ring the Court to make sure I get the correct address? (of the Court you mean ??)

 

Any help would be greatly appreciated - I keep going all over this website, reading and searching, then forget where I saw something that might be helpful.....(save the threads into your favorites, that way you wont have to keep searching for the ones you want)

Jay-Jay

 

I hope i have been helpful, if so PLEASE click the scales

XxXxX

If I have been helpful, PLEASE click the scales

 

 

You may receive differing advice as people have had different experiences. Please use your own judgement in deciding whose advice to take. If in doubt seek advice from a qualified insured professional. Any advice I offer is done so informally, without prejudice & without liability.

 

 

I WON !!!!

 

 

HERE WE GO AGAIN .... BRING IT ON

 

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Hi everyone:)

 

Brief outline - all letters to LTSB have been answered with their normal no. LBA sent and the 14th day is up tomorrow (no answer). Am now getting the Court papers sorted - should I just go ahead and file in the Court or should I contact LTSB and advise that as they have not replied to my previous request I have no alternative but to persue court action?:-? Also does the spreadsheet now have to show the days plus interest as it is now being sent to the Court?

Hopefully some-one out there may know the answers?

Many thanks, Jay-Jay:)

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Hi jay jay,

 

From what i have read on the forum, i believe the advice would be to go straight ahead with your claim as you have already given them plenty of time to respond, and yes, you should now add the interest to your spreadsheet.

 

If i'm wrong on the above someone will hopefully correct me.

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