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    • Just a little something for consideration When a card is compromised, the replacements can be set up to automatically allow or manually re-add, old recurring transactions. The card issuer may ask you to confirm legitimate transactions which they would effectively 'migrate' to the new card Some do - some don't. Some staff on some cards seem to be entirely unaware/uncaring about this. Some card issuers expect you to sort it all out manually.   BUT if the leak is an ongoing lyca leakas it seems - as soon as you or your CC supplier give it to lyca/the leak source - compromised again     A note on security DONT use the same email or phone number for your banking as you do for sims etc. Although a bank eg santander leak would compromise this Infp seems to suggest that single/compromised multi factor authentication customers are priority targets, with more robustly secure cards being hit by 0.00 tests first Consider that the email address is one of the OTP recieving options AND one of the OTP security checks prior to sending the OTP - with the phone number being another So if they've got your card and email (same email for banking and end contact) - and you aren't forcing a phone OTP - you are compromised.  
    • Thanks for posting up the back of the NTK. The good news s that as it does not comply with the Protection of Freedoms Act, it means that you are not liable for the charge as the keeper as I explained in a previous post.  The PC fails for two reasons. The first is that it does not specify the period of parking. All it does is list the arrival and departure times of your car. Obviously that does not include the time taken to drive to the car parking space, manoeuvre the car into the space and later drive from the space to the exit. Nor does their times include things like getting kids disabled people out of and into the car as well as things like returning the trolley whilst still being parked. All of which can add a fair bit of time to the parking period which can then be subtracted from their ANPR times and makes your actual parking time a lot shorter than 118 minutes they seem to think it is. The second reason is that they failed to ask the keeper to pay Schedule 4 Section 9 [2][e]  (e)state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper— (i)to pay the unpaid parking charges You as keeper are now in the clear which is a good reason for you to contact Sainsbury  stating that you are being pursued as the keeper when you are not liable under the Act as well as the oher things I suggested in my previous post. If you don't get it cancelled with Sainsbury this could drag on for months with endless letters unlawfully pushing the price up to scare you into paying.  
    • Brilliant! That's great to hear and honestly pleased I'm wrong, my advice was out of concern. I checked some of your previous posts last night and you've been giving great advice to others at times. Bringing a claim can be serious (counter-claims etc) and it didn't appear you were knowledgeable based on posts so far. Far from an expert myself, just interested and will try to help. I'll sit on the sidelines, best of luck with the claim!
    • Thank you so much for the advice  I will try and up my savings to £500 for the next 6 months. Although I do still have an uphill battle, I feel more able to deal with it.  I hope my experience with the cifas marker helps someone else who finds themselves in that quite horrible situation. It is a huge weight off my shoulders getting it removed.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vs Co-op


1peatling
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Hi, was in process of making a claim and found this site. Have received back the details on the last six years of charges applied by the co-op but stumbling up against identifying what i can claim from the list, it's rather oblique! The monthly premier a/c fees are readily identificable from the amount billed so can exclude them but concerned that within the fee/commission columns they have included OD arrangement fees and the suchlike which I am guessing are not re-claimable of themselves - anyone have a suggestion how to go about clarifying what is actually re-claimable from their list?

many thanks

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Different banks use different names and I am not aquainted with the ones that the Co-op Bank use.

But YES... you can reclaim OD arrangement fees. This term is an attempt by the bank to cloak the true nature of the charge.... it is still a penalty charge, regardless of what they call it.

 

Come on, Co-op people, help this new member out. :)

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Hello 1peatling

 

Sorry, don't know where everone else is today ...

 

I have a basic Privilege account and did not claim for my Privilege Subscription (currently £8.50 per month) but successfully re-claimed:

Commission, Daily Excess Charge, Service Charge and some Fees.

 

As has been mentioned on this site before, and this is what I did myself, just claim evrything you feel is right and the Coop will make their own adjustments. I won back £4764.57 in just over five weeks. The amount I claimed was higher, but the Coop left off £114 which they obviously didn't agree with and I was satisfied with that.

 

I had a list of Charges that the Coop sent me from my SAR request and I then had to ring the Customer Services Dept in Balloon St, Manchester to ask for my Statements as well. Reminded them of the 40 days to comply and they sent the statements through.

 

I was then able to take my time comparing charges on the statements and those on the Charge List.

 

Cheers

 

P

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Your prelim letter and schedule of charges (take photocopies of both) should be sent out by 1st class recorded delivery to:

 

Customer Care

The Co-operative Bank

PO Box 101

Balloon Street

MANCHESTER

M60 4EP

See letters in Templates section.

I would also advise you to read the Coop success stories to see how claims went and also read other threads to keep an eye out for info and how claims are going at the moment.

Best wishes

P

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if you need a name try Diane Sanderson Customer Care Officer got my S.A.R back from her in 4 wks.

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 5 weeks later...

Hi - Settled 11th April £1780 of claim 1544.50 plus 299.51 interest

7th Feb - SAR

19th March - 1st re-claim letter

30th March - LBA

(2 * 7 day looking into Fob-off letters recieved and 1 * 40 day Fob-off letters recieved)...

 

remarkably painless....:)

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