Have just been reading about Evri online and they were fined for contravening health and safety standards - somebody died working for them because they didn’t give appropriate training. Everything about this company is sickening. Evri has a seriously problematic work environment from the ground and up. It’s toxic! Their practices are exploitative and from my own personal experiences and research that can be found online Evri’s actions err on corporate abuse.

Noted. Will let you know once made. Thanks for helping us. You’ve been amazing! Have a great day

Thanks @BankFodder I tried my best to get everything but the pressure of “negotiating” was a lot for me. Mediator kept saying that “I’m here to prevent this going to court so you have to negotiate, you agreed to the 3 points that you’d be willing to mutually agree on etc.” so I forfeited within my comfort zone. Not being allowed to discuss my horrendous experiences with Evri begins to feel as though I’m being made to protect an abuser which is EVRI! Happy it’s over in any case and can confirm I will never use Evri again. And if anyone ever needs a witness statement for an Evri court case hit me up because I’m here for it and I will happily provide evidence and testify. Do send me a link for donation.

So had mediation and settled. Here’s how it went down: mediation summary removed due to threats from EVRi to withhold payment and to go to court. Although there is a confidentiality agreement in respect of mediation, overall EVRi are bullies. They know that their insurance racket is unlawful under section 57 of the consumer rights act and section 72 of the consumer rights act. We are looking forward to more people who go to trial so that we can get more judgements. Read about all the rights that you have under the Consumers Act and with each offer you put forward in Mediation apply the appropriate terms that are being contravened by Evri and specifically tell the mediator to tell them these when she speaks with them. If you have evidence tell them you will use it in court and have a judge scrutinise their terms and conditions. Tell them you will bring about their bizarre and unethical practices to the attention of a judge who can make the decision of what right and wrong and that maybe it will force them to behave in a legal manner and update/modify their policies up to ethical standards. Tell them not to insult you with silly offers and to take full responsibility for their negligence and to pay for what they’ve lost/damaged. Ask them why on earth should I bear the cost of insurance for your employees negligence/theft/lack of reasonable skill or care? Ask them Why should I pay for your breach of contract? You must shame them with the facts in this process. I personally, wanted all my money back but I also had a cut off point in my head of what I was willing to forfeit which was the interest accrued. If I had the time and resources I would’ve loved to have been the one to expose Evri in court - I’m pretty sure they would’ve given me every penny owed had I really dug my heels in but I’m satisfied with the outcome. I’m an ordinary person not built for this litigious stuff and shame on Evri for making ordinary people like myself resort to the stressful process of facing the courts. Evri don’t care about customers, about the affects that the loss of money can have on peoples lives and their families. Some of us have small children. Evri truly are a very nasty company that in need to go bust or change their standards. I predict something very bad is going to happen to them because being sued every day is unsustainable. Am happy to give anyone advice and will remain on site intermittently to check in if need be. I understand this can be a really isolating and stressful experience. I’m so happy I found this fantastic forum - the moderators are amazing and thank you all for the help, encouragement and wisdom. Please send me a link so I may make a donation as soon as my compo clears. Thanks again!!

So I’ve had mediation with Evri today and have settled. I’m satisfied with outcome and will post my experience and process tomorrow as have after school activity/halloween stuff with little one.

Thanks @occysrazor will update how it goes. Have a great day!

Thanks. I will definitely be standing my ground and will keep you updated. Am prepared for trial and not leaving this planet until I get what I’m owed. Have a great weekend.

Hi @BankFodder I hope you’re well. My mediation appointment is on Tuesday 31/10 between 12pm and 3pm. I’ve read and reread on the site and suggested posts. I’ve been making some notes on some of the things I’ll need to go through with the mediator. I’m seeking £636.06 from Evri for: Loss of laptop £532.71 Postage fees £9.60 Court fees £70 Interest accrued since Evri declined to compensate me £23.75 Total: £636.06 I’m aware of how Evri’s manipulations and I know they will bring up some of the points I make below: You had no insurance Declared item £500 (when was £532.71) It was on the prohibited list It is a non-compensated item (they offered me £25 compensation several times Evri admitted damaging parcel, losing contents of parcel - an MacBook Air- and throwing my packaging away without permission or notifying me. The contents of the my parcel value as £500 on Evri as the correct value of £532.71 couldn’t be put into the online form. I can provide evidence from my EBay account. I know Evri may blame me for not packaging my laptop correctly but I have evidence, time and date stamped videos taken from the parcel drop off point and when my parcel was collected by Evri. I packaged my parcel very well the laptop which was in its box original packaging. I put in a large jiffy envelope for padding and then wrapped the whole parcel all over with brown tape from side to side corner to corner. There is no way that the contents could have come separated from the packaging unless extreme force was used i.e a sharp instrument and/or excessive force was used. Evri admits the parcel was lost and damaged in their care but say they can’t compensate me because laptops are on their non compensation list and prohibited items list. If my item was on a prohibited item then why did they accept my payment to courier? Further to this Evri’s terms and conditions are not legally binding nor are their terms. This can be verified on sections 49 & 57 of the Consumer Rights Act 2015 49 Service to be performed with reasonable care and skill (1) Every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill. (2) See section 54 for a consumer’s rights if the trader is in breach of a term that this section requires to be treated as included in a contract 57 Liability that cannot be excluded or restricted A term of a contract to supply services is not binding on the consumer to the extent that it would exclude the trader’s liability arising under section 49 (service to be performed with reasonable care and skill) Evri emailed me that the reason why laptops are on the prohibited list is because “they are fragile and more susceptible to damage..in the event of sustained damage compensation will not be awarded” well my laptop has not been damaged - it’s disappeared into thin air under Evri’s watch. What I also find interesting about Evri is that if the consumer wants to make a claim, the consumer has to provide photographic evidence of damage/condition of the parcel their claiming for but whenever many of us ask Evri for photos of our damaged parcels they NEVER send you any evidence. if you think there is anything else I need to bear in mind do let me know. Thanks!

Thanks for your message and the heads up! Had a look at your post briefly but will have a proper read tomorrow. Really helpful.

Great news! Persistence is key.

Hi @occysrazor I got a confirmation email this morning from mediation. See attached. Try calling the number 0300 123 4593

Hi @BankFodder I agree and believe me I know I’m asking for what rightfully belongs to me. Im not going to back down one bit. I’ll be getting back to you shortly with some points I wish to raise with mediator regarding my case. I’ll post to my thread Cheers

Hi @jk2054 haven’t had mediation yet. Call is on 31/10/23 between 12pm and 3pm. Fingers crossed I get all monies owed back with no bs from Evri.

Hi @babs71 I had the same problem but decided to agree because in my head I will only be negotiating a few pence here and there. Nothing that will be grossly unfair to me

Thanks @occysrazor so kind of you to forward this and will read later this evening. Hoping you get your date soon. A telephone call help chivvy things along? I called last week and this week got a date!