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    • Thank you everyone!  thought to share some points from my experience in court today that may help others who are taking Evri to court: The judge sets out how the hearing will go and how each party should behave; while i was certainly feeling anxious/nervous ahead of the hearing (and I'm sure @jk2054 may have also observed this), the judge really does try to put any non-legal persons at ease; refrain from talking to the other party and instead speak to the judge if you have any questions/responses; the judge and the advocate spoke about tort of negligence - i wasn't sure how this applied to my case but the judge was questionning the advocate about this so i chose to stay out of this; the judge made reference to a historical case of Donaghue v Stevenson which established a duty of care; the judge observed that some of the points in Evri's witness statement by george wood needed cross examination but george was not present today for questionning; While i was claiming 8% interest, the judge pointed out that is the upper limit and that today, savings accounts give 4-5%. I therefore opted for 5% interest which was agreed to by the judge and the advocate; above all else, ensure you know your court bundle and have any notes to help you refer to specific sections - it helped me to structure my answers to the judge/defendant's queries, and point to specific evidence where i was asked to prove e.g., the value of the item. @honeybee13 - yes, will confirm when payment is received. I have emailed the Evri.claims email with my bank details and also provided them after the hearing to the advocate. @BankFodder message received and i am replying to it
    • Looks promising then.  Well done   Dx
    • So a little update.  I sent a complaint to ico and have heard nothing. I just got the general reply email and that's it.  Sat twiddling my thumbs and thought about what I should do next. I searched for the CEO of Studio but then found that he'd left so as keep getting letters from studio about the arrears etc. I thought I'd email the David Twigg. Sent him all the bumpft and a copy of my original complaint and sars request.  Got no response. So didn't know what else to do. Then I thought I'd try through the financial difficulties option on the online form. One last try before I just give up and let them default me.  Then on the 5th June. I got an email from their customer services. That the items that had gone AWOL have all been cancelled. Nothing else on that email, so I had a look in an email account that I don't use anymore and there was an email from the customer service.  That they were sorry for the problems I've had for the last 9 months. That the sars info was emailed to me on 14/04, it wasn't I've kept all spam and deleted emails on that account, they have raised a complaint with their studio pay team regarding the issues, balance dispute, fee's and my credit file. They are hoping to resolve in 3 days but they have upto 56. They also said in regards to my other issues I have to raise a complaint with studio retail but haven't told me how I do that.  The sars info only goes upto the end of December 2023. It has my previous complaints on there but nothing after so I don't know how I get hold of that information. Luckily I've kept copies of every time I've contacted them. Every web chat or social media contact.  Apologies for the extremely long post but I wanted to add everything I could just incase.  I have checked my account balance and it's still minus 900 odd pounds but I'll keep checking to see if it's all cleared and on my credit file.  I'm hoping this is the end of the whole debacle and they close my account because I never want to do this again. Although it's been a learning experience.  Thanks to dx100uk for pointing me in the right direction. Much appreciated.   
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • If you want to cause DCBL trouble, then complain to the SRA.  It would be even more fun if mystic_bertie would complain at the same time, to show the SRA there is a pattern.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car Deposit


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Advice needed people. I paid a deposit for a car this weekend which I had every intention of buying. However, while completing the paperwork for the loan, I was told that my application was being rejected, despite being accepted verbally. So, tried a few other places and they shunned me too!

 

So, I phoned to cancel the car (which causes problems as my present car involves spending good money after bad - another £700 required next month on top of the £533 paid this month for the MOT and service so it would be cheaper having a new one!), and was told that the deposit was non-refundable.

 

Nowhere on the document I signed does it state that the deposit was non-refundable, and neither was this stated by the salesperson. What's worse is that the deposit was made by someone else on my behalf so I really could do with getting it back!!!

 

Would be grateful for any advice!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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I'm assuming the car was being purchased via a dealer, so the first step would be to scrutinise any paperwork you have to see if it mentions the deposit is non returnable or not. Once you have done that, it would be time to contact the dealer. Who have you spoken to there?

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When you enter into a contract to buy goods, it becomes legally binding once you have made the offer and the seller has accepted your offer to buy.

 

Now that you can no longer buy the car, admittedly through no fault of your own, you are in breach of contract and liable to pay damages.

 

The trader can withhold a reasonable amount of damages to cover his costs. This may include loss of profit.

 

However - and this is a bit tricky to prove - if he sells the car reasonably quickly to someone else for the same price that you offered to pay, then his losses are negligible and he should return the majority of your deposit to you.

 

Getting proof is always hard though. And if he doesn't sell the car for another six months, you have the issue of overheads in keeping it there, keeping it running, taxed (if necessary) etc. which would all count as his losses from losing the sale to you.

 

Basically, he is entitled to claim for his losses. He will need to quantify these losses. If he mitigates his losses (reduces them, i.e. by selling the car on), then he has to pass these reductions back to you. He cannot make more profit than he would have expected to from the same car.

  • Haha 1

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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Good news - they gave me my deposit back. Very happy as I was worried that the £500 had gone :D for the family car dealership!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Well done

 

Im interested to know who the dealer was - it happened to me.

 

Put £500 deposit on car agreed to pick it up in a fortnight - despite being told finance had been approved.

 

Went to collect the car, they told me that the finance was no longer valid and they couldnt find another company to give me any (why - is anybodies guess) so they kept my £500 deposit.

 

Trading standards were like a wet weekend about it - and unfort wasnt that clued up on the small claims court way back then - it was a big scary place that cost a lot of money.

 

So we lost our cash - so good on you!!!

 

Incedentally - we had also borrowed £300 towards our deposit, and then had to borrow a further £200 for another deposit against another car somewhere else where they had no problem in getting finance for us!!!

Allyxia

KEEP FIGHTING FOR YOUR MONEY - EVEN WHEN IT GETS TOUGH

The Banks are somewhere which lends you an umberella when it is sunny, and takes it away when it rains

 

HSBC £1200 - Settled in Full

Cap 1 2 X £100 - Settled in Full

Nationwide £1641 - Settled in Full inc Default and CCJ Removed by Court Order

NatWest £2215.60- Settled in Full and Removed Default Natice

Woolwich £3690 - Settled in Full

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I got lucky with that one - it was a family run garage who have a very good reputation for customer car. I guess would definitely buy a car from then in future now which I guess is their ploy!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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