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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Honeymoon problems


Ruud
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Hi, I've been following kirkys thread with interest and although there are similarities i don't know how proceed with my claim.

 

A very abriged version is:-

July 2005 I went on honeymoon to Kenya and the Seychelles, all was wonderful until we arrived at Nairobi airport to fly to the seychelles where 9 of us we were told the flight had been overbooked and we would have to wait in Nairobi for 4 days before the next available flight - which would leave us with 2 days in the seychelles before returning home ;-(

 

After 12 hours of fruitless compaining I took matters into my own hands and found an alternative flight via dubai that got us there within 2 days, which the airline would not pay for until a staff change when the new supervisor agreed.

 

I have asked for a refund of all expenditure in Dubai, an alternative transfer from the mainland to our island once in the Seychelles & compensation.

 

After 18 months of phone calls and emails i have finally received a derisory offer as full settlement (cheque recived but not cashed) I know i should reject this and threaten court action but this is where i get confused.

 

I booked through Go Easy Travel who Used Somak who booked us on flights with Air Kenya. It is Somak who have offered us the settlement but i'm unsure whom I should be threatening with the court action and also where in the process to start given I've sent none of your suggested correspondance yet, and I've set no amounts on what I want other than to send receipts??

 

Any advice on what direction to go in would be brilliant, should i be claiming a full refund as in Kirys case???

 

Thanks

 

Ruud

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Hi, sorry to hear of you bad experience, I will try and help where possible.

 

Go Easy Tvl are the agent woring on behalf of you nd Somak, they should be fronting the complaint on your behalf. Your complaint lies with Somak, being the Tour Operator. Is the agent aware of your complaint? If not you need to tell them straight away. They work hard on your behalf to get what you deserve, and are the powers that be so to speak!

 

Hope this answers your question, if you need any more help, please shout!

 

Heidi

I am not a legal expert, any advice I give is based purley on experience or opinion.

Please tip the scales if you feel I have helped you!! :D

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OOPS!! :oops: ok ok, its been a long day already!! ;)

I am not a legal expert, any advice I give is based purley on experience or opinion.

Please tip the scales if you feel I have helped you!! :D

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Thats the last time I make a typo!

I am not a legal expert, any advice I give is based purley on experience or opinion.

Please tip the scales if you feel I have helped you!! :D

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  • 2 months later...

Thanks for that one Heidi,

 

Go Easy are aware of my complaint but have just paid lip service to it really. As i'm in the need of the money i'm going to cash the cheque sent by Somak as a 'final settlement' but send tham a letter stating it will only be accepted as partial payment and i'm going to claim my holiday cost in full pluss compensation in the form of a modified LBA from the CAG library, can i do this?

 

Thanks in advance

 

Ruud

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Yes, do not cash it!

 

Also I doubt very much that you will get the holiday cost in full, as you will have had some benefit from the holiday and what you have had will need to be taken into account. You say "all was wonderful" in Kenya; well this will have to be taken into account as you have had some benefit from the holiday and you can't expect to claim for this part.

 

However, you can add an amount to your claim for loss of enjoyment, as courts will often award this in holiday cases. This amount should be reasonable - the judge will not be impressed if you try to claim a disproportionate amount.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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  • 3 weeks later...
Okay I'll have a rethink, thanks for the advice

 

 

Seems like these companies have really given you the runaround?? Don't use the voucher keep a copy of it and send it back.

 

This needs specialist help and the best place to get it is at

 

Home - Holiday Travel Watch they are a consumer action group very similar to this one - only they deal in Holiday/Travel problems etc.. their telephone num,ber is 0121 747 8100 it's often an answerphone - so leave your details and they do call you back very soon. (their help is FREE too) I am sure there is room to email these people in the website too.

 

These people will help you to sort it out etc.. - just cause you were fobbed off with a voucher - doesn't mean it's the best you can get in refund etc.. let these people help you sort it out etc.. whether the problem was flights, foods, accomodation other services, illnesses, accidents etc.. these people can help you.

 

I had picked up a serious illness while abroad in 2004 - these people helped me to successfully deal with the Tour Operators and win my case.

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Guest tlusnoc
Don't cash it! If you do, you are deemed to have accepted the full settlement, sorry.

 

You can cash the cheque, just endorse the back of it with the following "cheque accepted as part settlement". Make a copy of both sides and make sure you write to inform them that you are accepting it as a part offer and you shall be taking further action to recover what you believe to be deserved etc.

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You would need to ensure you had given them notice that you were prepared to accept it as part payment, and allowed them time to refuse this counter-offer.

 

Simply banking it with that term written on it would not be enough.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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Guest tlusnoc
You would need to ensure you had given them notice that you were prepared to accept it as part payment, and allowed them time to refuse this counter-offer.

 

Simply banking it with that term written on it would not be enough.

 

Actually it would be sufficient, if they wanted to withdraw the offer, then all you need do is refund that amount. And it would be highly unlikely that they would withdraw it.

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Hmm I would be very wary of this based on previous case law (one recent example being Bracken and another v Billinghurst), I would tend to advise that it's better to be safe than sorry.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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Guest tlusnoc

If you taken the time to actually read Bracken and Another v Billinghurst, you wil note that had they cashed the cheque immediatley and also notified the other party of their intentions as to part settlement, then this would have satisfied the court.

 

I stand by my opinion in my 1st post on this subject, that to cash the cheque suitably endorsed and to notify in writing as to acceptance of part settlement, is indeed ok to do. However time is of the essence in all such cases.

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Time is indeed of the essence and in this case the cheque clearly hadn't been immediately cashed.

 

I am fully aware of the case and others as they are in my civil folder that I work with every day, I brought this up as the relevant case to the OP's situation.

 

If you wish to accept as part payment there are certain actions you need to follow immediately and then argue it in court if necessary. The OP had already been holding on to the cheque when they posted so the case quoted would be relevant.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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Guest tlusnoc

You may be aware of the case, however my original posting still stands as I was replying to Bookworms post, whereby he said not to cash it as that would be deemed acceptance. I was making the point that one can endorse a cheque and cash it and notify the other party that you are accepting it as part settlement only.

 

Anyway I don't have time for your petty arguments.

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What you wrote sounded like advice to the OP rather than being made clear as a general point, which is why I replied in that vein.

 

There's really no need to speak to people like that, is there. If you feel like being snappy for no good reason, take it somewhere else please.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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  • 1 year later...

take a look at my thread honeymoon from hell, i put a good deal of info on there which may be of use to you

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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