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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Excel ANPR PCN Letter Of Claim - Appealed - Gallagher retail park, Huddersfield, HD5 0AN


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I was pointed in the direction of this site

I have a Letter before claim.

Ive flown solo aside from my own efforts on Google and would have thought they would have gone away by now but still they come.

Hope you can help in any final response I give to the LBC. 

I think I've followed the instructions correctly.

Should I also attach  the LBC? TIA

1 Date of the infringement 26/11/2023

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Unsure as disposed of it although it was within a few days

3 Date received Was within a few days

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Dont recall

5 Is there any photographic evidence of the event? Yes on entry and exit 13 minutes over the "permitted time". The photos show driving in and out. This is a busy car park and it can take 10-15 minutes to find a spot and exit

6 Have you appealed? [Y/N?] post up your appeal] Yes principle argument was I wasnt the driver. The driver was not happy for me to share their personal data however they were happy and i did submit bank statement showing the driver was a legitimate customer of 3 of the retailers at the retail park. The appeal was submitted on their website  I dont have a copy other than their response to it (included in bundle)

Have you had a response? [Y/N?] post it up Rejected

7 Who is the parking company? Excel Parking 

8. Where exactly [carpark name and town] Gallagher retail park, Huddersfield, HD5 0AN

For either option, does it say which appeals body they operate under.

IAS - I didnt appeal any further although did write to them again with another template I found (cant recall from where - it could have been from here) as attached

 

Comms in-out.pdf

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Hmm, did you get that lot from an FMOTL site? Bad advice unfortunately.

IMO ignore them until/unless they issue a claim, the responses you have received are simply computer-generated at the minute, and no one is reading your correspondence.

NEVER appeal, they ALWAYS reject, and then you enter into pointless letter tennis.

It may be prudent to obtain the NTK and any other relevant info/correspondence you've binned, especially the NTK because that will show if they are following the PofA act correctly, if not then they can only chase the driver.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Posted (edited)

BB - the OP says they are already at Letter of Claim stage.

Warrior - before going any further, let's deal with the matter of naming the driver.

Excel and their sister company VCS are very well known to us.  They have a company policy of issuing court claims against huge numbers of motorists who don't pay them, maybe the majority.  Therefore, however you respond, you're likely to have to see them off in court.

Winning in court is not a problem, but be aware that's where the winning will probably be.  I once went through old cases and worked out that Caggers won against these companies in court around 85% of the time.

Presumably they have this disgusting policy because there must be large numbers of people who cave in when court papers arrive, so Excel/VCS can take on the chin the number who have the staying power to go all the way and beat them.

So - do you want to name the driver to them and remove yourself from the loop?

Or are you happy to keep fighting them yourself?  We will of course back you up all the way.

Edited by FTMDave
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We could do with some help from you.

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Please upload the letter of claim.

Also at this point the advice is to write a "snotty letter", to show you'd be a real pain if they pursue you through the courts.

Use our search bar to search for snotty letter.

Please post up what you propose sending, to let the team critique it😉

Also have a read around this forum, to give you an idea of the lowlife's you're dealing with here. (also to find out why it's pointless appealing.)

Sorry, crossposted with Dave.

ps well done on not "outing" the driver in your appeal.

We could do with some help from you.

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As the parking charge reason appears to be a 13 minute overstay I'd say this one has got not chance in Court as the minimum allowance is 10 minutes so they are trying it on because the car park was busy and it took you an extra 3 minutes to get out.

Write the snotty letter and post it up here before you send it to be checked and stay off FMOTL wibble wobble sites, that pathway leads to nothing but trouble.

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Thanks all.

If I out the driver Id still be the one dealing with it and paying any fines

I've defended myself successfully in a smalls claims court before with a 3rd party car insurance company

I don't mind going all they way .

LBC attached.

Ill get working on the snotty letter and post shortly.

Thanks again

 

2024-03-21 Excel PAPLOC.pdf

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  • dx100uk changed the title to Excel ANPR PCN Letter Of Claim - Appealed - Gallagher retail park, Huddersfield, HD5 0AN

it is NOT A FINE.....this is an extremely important point to understand

no-one bar a magistrate in a magistrates criminal court can ever fine anyone for anything.

Private Parking Tickets (speculative invoices) are NOT a criminal matter, merely a speculative contractual Civil matter

hence they can only try a speculative monetary claim via the civil county court system (which is no more a legal powers matter than what any member of Joe Public can do).

Until/unless they do raise a county court claim a CCJ and win, there are not ANY enforcement powers they can undertake other than using a DCA, whom are legally powerless and are not BAILIFFS.

Penalty Charge Notices issued by local authorities etc were decriminalised years ago - meaning they no longer can progress a claim to the magistrates court to enforce, but go directly to legal enforcement via a real BAILIFF themselves.

10'000 of people waste £m's paying private parking companies because they think they are FINES...and the media do not help either.

the more people read the above the less income this shark industry get.

............

 

thread title updated

PDF files properly named

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Snotty Letter Draft 1:

Thank you for your Letter Before Claim

I am 2-0 up in terms of Small Claim Court Proceedings so I look forward to the opportunity to claim a Hat Trick, this being more straight forward than my previous two cases.

Thank you for also agreeing to the terms of my previous letter and please find enclosed my invoice for £50 which should be paid by cheque within 28 days of this letter.

I will be asking the court to consider the time I spend defending this absurd claim in line with the fees you have already agreed to.

Despite my best endeavours you still are of the belief I have breached your terms. I cannot breach terms that I was not present to accept.

Did you even read my initial response?

Maybe have another read and save yourself some money.

I look forward to your solicitor trying to settle with me in the waiting area before we go into the chambers. I will have my final invoice ready for them less any payments you have already made.

Yours faithfully

Xxxxxxxx

Enc – Invoice for processing of Letter Before Claim

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Nice snotty tone, BUT, remove all reference to sending them invoices, etc.

You are expressing a lack of knowledge by using Freeman of the Land stuff.

This will only embolden them, thinking you're an easy target.

Upload Ver 2 when you're ready😉

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We could do with some help from you.

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Posted (edited)

How about these changes?  There's a hint there about the consideration & grace periods without actually spelling it out.  They must know that means their case is rubbish.  However, they are very, very litigious.

Dear Simple Simon,

Re: your invoice no.XXXXX

thank you for your Letter Before Claim

I am 2-0 up in terms of Small Claim Court Proceedings so I look forward to the opportunity to claim a Hat Trick, this being more straight forward than my previous two cases.

I will be asking the court for an unreasonable costs order under CPR 27.14(2)(g) due to your conduct over this absurd claim.

Despite my best endeavours you still are of the belief I have breached your terms. I cannot breach terms that I was not present to accept.

Did you even read my initial response?  Maybe have another read and save yourself some money.

While you're at it have a butcher's at section 13 of the IPC Code of Practice, 2023 edition, dumbo.

I look forward to your deafening silence.

Yours sincerely

Xxxxxxxx

Edited by FTMDave
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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

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you ignore the forms totally

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes, the snotty letter should not respect any of Simple Simon's systems.

Invest in a 2nd class stamp tomorrow and get a free Certificate of Posting from the post office.

However, watch out that Simon throws claim forms around like confetti.  The snotty letter might convince Excel that you are more trouble than you're worth or they may chance it anyway.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

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It's a shame that you threw away the original PCN. That document lays out their claim plus includes the wording in the Protection of Freedoms Act 2012 Schedule 4 .If they get the wording right they can then transfer the liability form the driver to the keeper if the charge is not paid within 28 days. The Act has been in force for 12 years now so the braindead at Excel still haven't probably managed to do it right yet  

So it's good that you have not as yet named the driver. If the PCN is incorrectly worded then neither yourself nor the driver can be pursued. You can send them an SAR where the should send you the details that have on you including the original PCN.  If they fail to respond in the allotted time you can sue them and when they send you their Witness Statement they have to include their first PCN.

I expect they are using ANPR to record your  time in the car park. Sadly for them that is not the parking period since there is some driving involved in getting to a parking place and then driving from there to the exit plus being held up en route because of traffic, pedestrians etc.

On top of that there is a Consideration period and a grace period which are 5 minutes and 10 minutes respectively. These times are MINIMUMS something that the ignoramuses at Excel have failed to grasp so do not worry- your hat trick is in sight.

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It is interesting that we had absolutely nothing on this car park - and now there are two cases within a few days of each other.  Do you know if these parking restrictions are recent?  if so there is stuff in the industry Codes of Practice about the change having to be made apparent with special signs, none of which Excel will have put up.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

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