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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Could this be the biggest claim on the site?


photoman
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Hi Photoman,

If you need transcripts of any of the cases pm me your email and I'll send them as Word documents. I have access to several legal databases, which is very useful.

All the best,

Paul

 

Paul,

THANK YOU VERY MUCH !!!

Tried finding stuff myself but a bit dificult if your not in the proffesion to even find the stuff, and often even when you do, your not allowed access to it.

Anyhow, tried to PM you with my email, but your inbox is full.

I'll post the email I use for CAG purposes here, hopefully it is permitted to do so, otherwise, I'll try to PM you again later.

Anyhow, email for transcripts or directions to them:

 

 

 

Thanks :)

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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  • 3 weeks later...

Just having a think about all this, and the knock on effects of our actions.

Now, I'm sure that I've seen this bandied around on this site before, and I'm sure some of the Banks have thought it, but I can't believe none of them have implemented it ?

We all open Parachute accounts.

We win our actions, and suddenly we then deposit a very substantial amount in this new account. We then most likely go on to carry on doing Business with our new Bank, having all our monthly incomes go in, and pretty likely switching or getting mortgages, loans, credit cards etc with them.

 

So, a message to all you ghosties peeking in on site.

Do yourselves a favour !!

Be the first to slash or do away with these charges, and watch as customers from all your competitors come flooding your way!

Within a few weeks all these new customers then also deposit large sums of money into these new accounts, and also go on to maintain a long term ultimately more profitable relationship with you.

It's inevitably and imminently going to happen anyway !

Either through legislation, public pressure, or just simply down to one of your competitors doing it first.

Then you'll just be left to fight in the mellee, and end up spending a fortune in advertising, trying to repair a reputation that is in tatters.

Do it now, and grab an enormous sector of the market.

Take the high road NOW, and reap the long term rewards.

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Wonderful idea, will anyone catch on? Come one you lot, throw us a bone. Hell! I'm sure BankFodder would even consider letting you advertise on here.....well maybe at a cost :D

 

 

Sorry, can't suppress my cynicism for the entire post.....who is the relationship profitable for? Us not the banks. If a bank were to wipe their charges clean out, they aren't going to simply do without the regular income that comes from these charges, it's going to be hidden somewhere else instead isn't it?

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Wonderful idea, will anyone catch on? Come one you lot, throw us a bone. Hell! I'm sure BankFodder would even consider letting you advertise on here.....well maybe at a cost :D

 

 

Sorry, can't suppress my cynicism for the entire post.....who is the relationship profitable for? Us not the banks. If a bank were to wipe their charges clean out, they aren't going to simply do without the regular income that comes from these charges, it's going to be hidden somewhere else instead isn't it?

 

Taff

Can understand your cynicism.

However, what I am saying is, that faced with the prospect of 20-30% of your customers upping stumps and moving elsewhere (and also taking a large chunk of money in the process), I am surprised none of them have wised up yet?

The death bells for charges are already ringing, and it's only a matter of time before they will be forced to adapt anyway.

Faced with this prospect, rather than trying to invent new ways in the future to hide charges to recoup those losses, from a commercial view, surely it would be wiser and simpler to grab a larger market share now?

The opportunity and obvious means to do so is evidently already there for any institution willing to stand up and do so ?

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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No I totally agree and it is glaringly obvious.

 

I just can't help being cynical - that wasn't intended to discredit your very good idea.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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No I totally agree and it is glaringly obvious.

 

I just can't help being cynical - that wasn't intended to discredit your very good idea.

 

No offence taken (being Welsh is punishment enough) :rolleyes:

 

I agree that they could just try to find new ways to hide easy profits (eg; additions accounts etc) !! But surely they must also see that given the way these past actions have now come back years later and bitten them on the backside, any "easy money" scams should be avoided in future.

Any Bank brave enough to clean out it's dirty laundry, and try to make only honest profits in the future has a vast hungry market out there ready for the taking.

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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cyn·i·cal

–adjective

1.

like or characteristic of a cynic; distrusting or disparaging the motives of others.

 

2.

showing contempt for accepted standards of honesty or morality by one's actions, esp. by actions that exploit the scruples of others.

 

3.

bitterly or sneeringly distrustful, contemptuous, or pessimistic.

 

 

T4FF, I think we are definition 1,

The banks qualify for definition 2

I’m sure nobody here is definition 3!

 

As regards your suggestion PM, you are so right. But it’s much too imaginative for any of the existing bunch. What is needed is a new kid on the block. A bank with fresh ideas and attitudes to come in and shake up the whole rotten system. Come on Stelios, what about Easybank?

 

Els

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There is another very valuable benefit from doing this too, the chance to make customers trust you again. Imagine a bank stating they're on "our side" and they understand and they are willing to help you.

 

I've just changed from cynicist to optimist in one post!!!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I agree, I think it would be very refreshing to have a bank come clean, offer refunds without putting customers to all this palaver, and start charging based on actual costs. I think they would earn a lot of respect very quickly and secure a large market share in the process. And I'm sure the shareholders would agree.

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If you need inspiration PM look here, it has certainly given me a boost.

 

http://www.consumeractiongroup.co.uk/forum/hsbc-bank/26925-business-account-over-19-a.html

 

 

 

Doing my AQ now for business account with Yorkshire (£13.5K)

 

Good Luck with your claim.

 

Lizzy

To Love & Be Loved Is The Essence Of Life

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If you need inspiration PM look here, it has certainly given me a boost.

 

http://www.consumeractiongroup.co.uk/forum/hsbc-bank/26925-business-account-over-19-a.html

 

 

 

Doing my AQ now for business account with Yorkshire (£13.5K)

 

Good Luck with your claim.

 

Lizzy

Thanks lizzy

Was already watching your thread !!

WELL DONE !!

Will pay your thread a visit.

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Does anyone have downloadable copies of :

 

Unfair Contract Terms Act (UCTA 1977)

 

Sale of Goods and Services Act (SOGA 1982)

 

Can you PM me if so.

 

Thanks

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Aren't they in the statutues library? If not then they should be.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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I just seem to only be able to find Summaries or references etc, rather than the actual acts.

I will look around a bit and get back to you both.

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Just wanted to say this is my 500th post !! :eek:

 

mmmmmm........ now let me see,

 

500 posts at an average of 15mins each....

.......thats 125 hours

... at the standard rate of £9.25 an hour

...that's £1156.25

+ 29.85 interest, that's £345.14

.......................giving £1501.39

 

-plus of course...

Electricity at 25p per hour £31.25

about 200 cups of coffee at say 10p each, that's £20

60 glasses of wine at £1 each, .. thats's another £60

65 microwave dinners at £3.99 each, so that's £259.35

A cleaner at £8.25 ph for 20 hours..... another £165

plus of course printing postage and stationary say another £15

 

Total = £2051.99

 

.....this is gonna be an interesting bill for costs !!! :D

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Guest ian cognito

Lidl do some very nice wines at £2.99 a bottle, your cleaner is grossly overpaid and you want start going to Iceland for your microwave dinners - £1 each!

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Just wanted to say this is my 500th post !! :eek:

 

mmmmmm........ now let me see,

 

500 posts at an average of 15mins each....

.......thats 125 hours

... at the standard rate of £9.25 an hour

...that's £1156.25

+ 29.85 interest, that's £345.14

.......................giving £1501.39

 

-plus of course...

Electricity at 25p per hour £31.25

about 200 cups of coffee at say 10p each, that's £20

60 glasses of wine at £1 each, .. thats's another £60

65 microwave dinners at £3.99 each, so that's £259.35

A cleaner at £8.25 ph for 20 hours..... another £165

plus of course printing postage and stationary say another £15

 

Total = £2051.99

 

.....this is gonna be an interesting bill for costs !!! :D

If only the banks could do that :D

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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okay, Lets see then ?

 

Based on number of posts at an average of 15 mins per post at a rate of £9.25 per hour:

 

Ian Cognito - 1596 = 399 hours = £3690.75

 

Bong - 2218 = 554.5 hrs = £5129.12

 

GaryH - 3386 = 846.5 hrs = £7830.12

 

Bankfodder - 6090 = 1522.5 hrs= £14,083.12 ! ! !

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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