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    • HI DX Yes check it every month , after I reinstated the second DD I was checking every week. Also checked my bank statements and each payment has cleared. When responding to the court claim does it need to be in spefic terms ? Or laid out in a certain format? Or is it just a case of putting down in writing how I have expained it on CAG?
    • Come and engage with homelessness   Museum of Homelessness MUSEUMOFHOMELESSNESS.ORG The award-winning Museum of Homelessness (MoH) was founded in 2015 and is run by people with direct experience of homelessness. A very different approach. If you're in London you should go and see them
    • You have of course checked the car is now taxed and the £68 is stated against  the same reg?  If the tax for the same car did over lap, then I can't see you having an issue pleading not guilty Dx
    • The boundary wiill not be the yellow line.  Dx  
    • Afternoon all Looking for advice before I defend claim for car tax payment that the DVLA claim I owe £68 from an idemity claimback from my bank and unpaid tax  brief outline. Purchased car Jan 30th ,garage paid the tax for me after I gave them my card details  first payment £68 out in Feb 24  followed by payment of £31 from March due to end Jan 24 Checked one of my vehicle apps and about 7-10 days later car showing as untaxed? No reason why but it looks like DVLA cancelled it , this could be because I did not have the V5 and the gargae paid on my behalf but not sure did not receive a letter to say car was untaxed.  Fair enough I set up the tax again staight away in Feb 24  and first payment out Mar 31st , and each payment since has come out each month for £31 , this will end Feb/Mar 2025, slightly longer than the original tax set up, all good. I then claimed the £68 back from my bank as an indemity refund as obviously I had paid but DVLA had cancelled therefore it was a payment for nothing?  Last week recieved a SJP form dated 29th May stating that DVLA were claiming for unpaid tax and a false indemity claimback which of course is the £68. It also stated that I had received two previous letters offering me the oppotunity to pay that £68 but as I had not responded it was now a court claim that I must admit guilt for or defend. My post is held for weeks at a time from Royal Mail ( keepsafe) due to me receiving hospital tretament at weeks at a time that said I did not receive any previous letters from DVLA. I am happy to defend this and go to court but wondering what CAG members think? In summary I paid an initial amount of £68 and then a DD of £31 , tax cancelled  I set up a new DD at £31 a month all in the month of Feb 2024, I claimed the £68 back from my bank. DD has been coming out each month without issue and I have paperwork to show the breakdown for both DD setup's plus bank statements showing the payments coming out . The second DD set up has extended payments up to Feb/Mar 2025. DVLA claiming the £68 was ilegally claimed back despite the fact they cancelled the original DD for reasons unknown. Is this defendable ? I will post up documents including the original DD conformations 
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Studio tv faulty after almost 2yrs use - going round in circles **RESOLVED**


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Hi,

 

Does anyone have an email address to send a complaints letter through please ?  I am going mad with this company.

l bought a TV in Dec 2021 and it is now faulty and unwatchable.  I have been going back and forth for weeks between Customer Service and Financial Services both telling me to contact the other and getting no help.

I contacted the manufacturer of the TV and they have supplied me with an uplift number which I have given to Studio on numerous times but still getting nowhere.

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as the tv is almost 2yrs old its for you to produce a report that its failed because of an inherent fault at birth which has now developed.

have studio offered to repair or replace it ? 

its their choice.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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clear as mud.

what do you mean by an uplift number?

are the manu offering to repair it?

they under consumer law are not obliged to do anything

the retailer is your target.

please explain .

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to Studio tv faulty after almost 2yrs use - going round in circles

I wasn’t sure what an uplift number was, I had to google it ! Here is the email :

We have reviewed your case and can confirm we are happy to provide you with an uplift number below, which you can take to your retailer who will support you further.

Please contact your retailer with the below authorization code and they will be able to provide you with a replacement or refund based on their returns policy. 

The uplift number for your appliance is:

Please note, your retailer will need to collect the appliance so please do not dispose of this yourself.

Please be advised, all our obligation is done once we have issued the uplift number.
Thank you for your understanding.

 

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For Reference. HiSense TVs come with a 2 year warranty as standard.

You're just within your guarantee, who while dx is right in terms of the Consumer Rights Act it seems HiSense is honouring their warranty. They're just requesting that the retailer replace or refund the cost of the TV.

Sounds like that authorisation code is then for the retailer to claim the funds back from HiSense.

 

Hope this helps

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Hi, thank you for that.

As Studio customer service or financial services will not help, I’m hoping someone can give me a complaints email as I’m literally getting passed for pillar to post with this.

I’ve tried LiveChat a dozen times, called numerous times and I am getting nowhere.

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yea i was just gonna post exactly the same lolerz.

dunno about faffin around with a complaints email.

ceoemail.com email the CEO directly and tell them your TV failed

it was within 2yrs hisence warranty.

they are happy to refund studio directly and have given me the code to authorise this but after xxx weeks no-one at studio seems to want to do anything 

please help i've had no tv for my aging budgie granma baby whatever for xx weeks and no one is responding to me - help!

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I was thinking about emailing ceo direct but cannot find an email anywhere 🤔

Do you know where I would find the CEO email ? I’ve googled and found that it is David Twigg but cannot find any email address for him

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now read my post again CAREFULLY..........

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

The email is probably still monitored. 

Try it...

Or try the same email format with the new name...

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

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I emailed the new ceo in the same format as the previous one and lo and behold

- I get an email straight back with offer to collect the faulty TV and refund  !  

Albeit, the refund may take 28 days but we’ll see.

Thanks all

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:cheer2:

cag strikes again...

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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might be worth dropping the exact email you used to help others :)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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And maybe ask Ceo email to update their records?

https://ceoemail.com/s.php?id=ceo-692528&c=Hisense UK Limited-CEO

(Bottom of the page)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

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Hi all,

Here is the email I sent.  Nothing dramatic but it just shows you the power of the tops dogs !

‘vice Vera’s’ 🤣

Good Evening,
 
I have been communicating with both your customer service team and financial services team by email and LiveChat for weeks now and getting absolutely nowhere.
 
I contact one team and they refer me back to the other and vice Vera's without anyone helping.
 
I bought a TV in Dec 2021 and last month the TV started to display lines and has since become unwatchable.  I have even obtained an uplift number from the Manufacturer, Hisense who have confirmed they will refund Studio once a refund has been processed to me and still I cannot get this resolved.
 
Can you please get this sorted !
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  • dx100uk changed the title to Studio tv faulty after almost 2yrs use - going round in circles **RESOLVED**
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