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    • I have never heard of any such law. Please post a link to what you have read online that explains this law. And please confirm whether you were ever married to or in a formal Civil Partnership with your Ex.
    • Today has been hectic so  have been unable to complete the whole thing. If you now understand it and want to go ahead with a complaint to the IPC, fine. If not then I won't need to finish it. But below is my response to your request  on post 64. No you don't seem stupid, the Protection of Freedoms Act isn't easy to get one 's head around at first. The part of the above Act referring to private parking is contained within Schedule 4 which you can find online under the Protection of Freedoms Act 2012. Section 9 of SCH.4 relates to how the parking scrotes have to perform so that they can transfer their right to pursue the keeper from the driver when the PCN is still unpaid after a certain amount of time. In your case the PCN was posted to you the keeper and arrived within 14 days from when they claimed a breach occurred. That means they complied with first part of the Act. The driver at that time was still responsible to pay the charge demanded on the PCN and PCM now have to wait for 28 days to elapse before they can write and advise the keeper that as the charge has not been paid, that they now have the right to pursue the keeper. They claim they sent the first PCN on the 13th March, five days after the alleged breach and it arrived on Friday 15th March. So to comply with the Act they have to observe Section 8 subsection 2f   (f)warn the keeper that if, after the period of 28 days beginning with the day after that on which the notice is given— (i)the amount of the unpaid parking charges specified under paragraph (d) has not been paid in full, and (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid. ---------------------------------------------------------------------------------------------------------------------------------------------So the first PCN was deemed to arrive on the 15th March and for 28 days to have elapsed is when the time is right for them to write and say you are now liable as keeper. So they sent the next PCN on the 12th April which is too early as you could still have paid until midnight of the 12th. So the earliest their second PCN should have gone to you was  Saturday 13th April so more likely on Monday 15th April. The IPC Code of Conduct states "Operators must be aware of their legal obligations and implement the relevant legislation and guidance when operating their businesses." So by issuing your demand a day early, they have broken the Act, the IPC Code of Conduct, the DVLA agreement  to abide by the law and the Code of Conduct not to mention a possible breach of your GDPR .   I asked the IPC  in the letter on an earlier to confirm that  CPMs Notice misrepresenting the law was a standard practice for all of PCMs Notices or just certain ones. Their distribution  may depend on when they were issued and whether they were issued in certain localities or for certain breaches. Whichever method used is a serious breach of the Law and could lead to PCM being black listed by the DVLA . One would expect that after that even if the IPC did not cancel your ticket, PCM could not risk going to Court with you nor even pursuing you any further.
    • thanks jk2054 - do you know any law i can quote (regarding timeframe) when sending the email as if i cant they'll probably just say no like the normal staff have done? thanks.
    • I lived there with her up until I gave notice. She took over the tenancy in her name. I had a letter from the council and a refund of the council tax for 1 month.    She took on the bills and tenancy and only paid the rent. No utility bills or council tax were paid once she took it over. She will continue to not pay bills in her new house which I'm now having to pay or will have to. I have looked online I believe the police and solicitors are going by the partner law to make me liable.   I have always paid my bills and ensured her half was paid then see how much free money is over.   She spends all her money on payday loans and rubbish then panics about the rent. I usually end up paying it or having to get her a loan.   Stupidly in my name but at the time it was because she was my partner. I even paid to move her and clean and decorate her old house so she got the deposit back. It cost me £3000 due to the mess she always leaves behind.
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Amazon/UPS/HSBC - Hub Reported Damaged £1749 iphone i never opened- Amazon issued label - sent back - lost by UPS - HSBC refusing Chargeback


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Morning,

I ordered an iphone of amazon, this was a collection from the hub collection. When the phone was dispatched, the tracking had said it was damaged and it would need to be returned to the station. I called amazon as i was confused and it said delivered, they told me i had two options, either i could wait 7 - 10 days for them to pick it up + processing times to get my refund or i could pick it up and return it myself using prepaid label they provided which would be quicker. I opted for the second option, UPS lost the iphone according to tracking number. Amazon refused to help me, so i opened up a chargeback with HSBC. HSBC sided with the merchant saying it had be delivered however the higher team disputes have asked me for more evidence to counter amazons argument. I am wondering if they are breaching any laws etc as i know in EU there is a law for Prepaid labels and how its the merchants responsibility. I can't afford to be out of 1749 and no product. This is a complete joke 

 

Morning,

I ordered an iphone of amazon, this was a collection from the hub collection.

When the phone was dispatched, the tracking had said it was damaged and it would need to be returned to the station. I called amazon as i was confused and it said delivered, they told me i had two options, either i could wait 7 - 10 days for them to pick it up + processing times to get my refund or i could pick it up and return it myself using prepaid label they provided which would be quicker.

I opted for the second option, UPS lost the iphone according to tracking number.

Amazon refused to help me, so i opened up a chargeback with HSBC. HSBC sided with the merchant saying it had be delivered however the higher team disputes have asked me for more evidence to counter amazons argument.

I am wondering if they are breaching any laws etc as i know in EU there is a law for Prepaid labels and how its the merchants responsibility.

I can't afford to be out of 1749 and no product.

This is a complete joke 

Edited by BankFodder
Restructured in order to make it readable
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Firstly, please notice that I have had to restructure your post. A solid block of text without spacing is very difficult for people to follow especially on a small screen.

It's not clear whether you actually received the phone.

Are you telling us that it cost you £1749?

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some reading for you

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@BankFodder Sorry, I am new here. 

I do not have the phone. I picked it up and returned it using the label amazon had provided me. I have an email from amazon stating the tracking number and when you review the tracking number you will see on UPS website it is lost in transit.

Yes this purchase was £1749, Amazon refuse to refund. HSBC had given me a credit but reversed it with Amazon's Evidence.

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Have you seen the evidence provided by Amazon?

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And also, I have just realised that you were told that it was damaged – but did you see that it was damaged?

Is the story that they sent you a phone which they then reported to you was damaged. You immediately returned it and then somehow or other it disappeared. Is this correct?

Was there any sign of damage to the packaging et cetera?

Did you open the box containing the phone?

 

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No i didn't open the phone, It had been marked on the tracking as damaged.

Yes that is the story. Tracking number shows its lost.

The evidence they provided was that I had picked it up from the hub which they had told me to do so in order to return it 

Please see this as this explains it but I need more help in order to win this otherwise im out of 1.7k and a product

amazon.pdf

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Please can you just put up a brief summary of what has happened and make sure you address my questions.

A bullet pointed chronology

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@BankFodder i have done that on the pdf however.

 

- Ordered iphone from amazon

- Amazon dispatch

- day of delivery amazon say its damaged and will be returned

- i get an email saying its undeliverable

- i call amazon 

- they tell me i need to either wait or pick up and return with label they give

- i use the label and return it

- ups lose item / damaged

- amazon close case and ban me after opening dispute up hsbc

 

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53 minutes ago, BankFodder said:

And also, I have just realised that you were told that it was damaged – but did you see that it was damaged?

Is the story that they sent you a phone which they then reported to you was damaged. You immediately returned it and then somehow or other it disappeared. Is this correct?

Was there any sign of damage to the packaging et cetera?

Did you open the box containing the phone?

 

Please will you address the questions I have put above

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@BankFodder I have answered this before. 

No i did not see the damage, I did not open the box as i didn't want to be liable for anything e.g. swapping to the phones etc. I just left it with the seals on and returned it. 

Yes the story is i returned it with UPS label they provided. If you check the PDF it will say damaged and carton discarded.

No damage to the packaging I think

The box for the iphone no, the amazon box with the product yes. 

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I don't think you did address those questions before – but apart from that standby for a reply later on today.

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  • dx100uk changed the title to Amazon/UPS/HSBC - Hub Reported Damaged £1749 iphone i never opened- Amazon issued label - sent back - lost by UPS - HSBC refusing Chargeback

Why is there a deadline tomorrow?

 

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All you can say to your bank at the moment is that you have evidence that it was damaged before delivery and it shouldn't have been delivered.

Tell them that at all times you followed the instructions of Amazon and that you returned it using the same system. It is Amazon who is responsible and you are claiming your chargeback.

Remind the bank that it is you who is the client – not Amazon and that they are obliged take instructions from you and not from Amazon. Tell them that if they will not agree to the chargeback immediately that you are beginning a formal complaint. Do you want a reference number and that you want the matter to go to the ombudsman.

Tell them that in the event of a dispute with Amazon, the dispute is between yourself and Amazon and the bank has no business intervening regardless of any policies or industry standards.

Make sure that you stand your ground. Read our customer services guide closely.

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