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    • be very wary upon what you see being recently posted on here 😎 regarding KIH.... all is not what it seems...  
    • 1st - all my posts on CAG are made not only in reply to the specific issue the topic starter makes but also in a general matter to advise any future readers upon the related subject - here it is kings interhigh online school. KIH lets take this topic apart shall we so readers know the real situation and the real truth...and underline the correct way to deal with KIH. https://tinyurl.com/ycxb4fk7 Kings Interhigh Online School issues - Training and Apprenticeships - Consumer Action Group - but did not ever reply to the last post.  but the user then went around every existing topic here on CAG about KIH pointing to the above topic and the 'want' to make some form of group  promoting some  'class action' against KIH . then on the 2nd march this very topic this msg is in was created. all remarkably similar eh? all appear to be or state..they are in spain... ....as well as the earlier post flaunting their linkedin ID, (same profile picture) that might have slipped through via email before our admin killed it.., trying to give some kind of legitimacy to their 'credentials' of being 'an honest poster'....oh and some kind of 'zen' website using a .co.uk  address (when in spain- bit like the Chinese ebay sallers) they run ... and now we get the father of the bride ...no sorry...father of a child at the uk-based international school in question posting ...pretending to be not the 'other alf... do you really think people are that stupid..... ................... nope you never owed that in the 1st place... wake up you got had and grabbed the phone - oh no they are taking me to court under UK jurisdiction...and fell for every trick in the book that they would never ever put in writing that could be placed in front of a court operating under their stated uk jurisdiction wherever you live. T&C's are always challengeable under UK law this very site would not exist if it were not for the +£Bn's bank charges reclaiming from 2006> and latterly the +£Bn's of PPI reclaiming both directly stated in the banks' T&C's were they claimed they were legally enforceable ...not!! they lost big time... why? a waste of more money if you've not got a court claim....... why not use them for a good outcome...go reclaim that £1000 refundable deposit you got scammed out of . people please research very carefully ...you never know who any of these people are that are posting about kings interhigh and their 'stories' they could even be one of their online tutors or a shill . don't get taken in. dx      
    • @KingsParent thank you for sharing your experience.  I also tried contacting the CEO but didn’t get very far. Do you mind sharing his contact details?  kind regards   
    • Thank you Rocky for the clarifications though they did cause a problem at first since an original windsccreen ticket was  of a different breach some time before. The current windscreen ticket only states that you were parked there for 6 minutes which is just one minute over the minimum time allowed as the Consideration period. There is no further proof that you parked there for any longer than that is there? More photographs for example? Moving on to the Notice to Keeper-it does not comply with the Protection of Freedoms Act 2012 Schedule 4. First there is no parking period mentioned on it. there is the time 20.25 stated which coincides with the W/S ticket but a parking period must have a starting and finishing time-just one time is insufficient to qualify as a parking  period as required in Section 9 [2] [a] . Are there any different photos shown on the NTK comapared to the w/s PCN? Not that that would make a difference as far as PoFA goes since the times required by PoFA should be on the NTK but at the moment Met only appear to show that you stayed there for 6 minutes. Another failure to comply with PoFA is at S9([2][e] where their wording should be "the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; ". You can see on your NTK that they misssed off the words in brackets. Met cannot therefore transfer the charge from the driver to the keeper. Only the driver is now liable. Then their is the discrepancy with the post code on the NTK  HA4 0EY which differs from the post code on the contract and the Post Office Postcode Finder which both list it as HA4 0FY. As you were not parked in HA4 0EY the breach did not occur. In the same way as if you were caught speeding in the Mall in London, yet you were charged with speeding in Pall mall London [a street nearby] you would be found not guilty since though you were speeding you were not speeding in Pall Mall. I bow to Eric's brother on his reasoning on post 12 re the electric bay abuse  That wording is not listed on their signs nor is there any mention on the contract of any electric charging points at all let alone who can park there or use them. He is quite right too that the entrance sign is merely an invitaion to treat it cannot form a contrct with motorists. Also the contract looks extremely  short no doubt there will be more when we see the full Witness statement. As it stands there is no confirmation from Standard Life [or Lift !] on the contract that Savills are able to act on their behalf. Also most contracts are signed at the end of the contract to prevent either side adding extra points. So their percentage  chance of winning their case would be somewhere between 0.01 and 0.02.    
    • @dx100uk no, haven’t received any correspondence as of yet. Still waiting on a court date but seems to be taking forever. Have noticed an increase in unhappy customers on here
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Home Serve Water Pipe Supply insurance - let down


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Not sure on this one, so thought I start a thread here for some opinions.

I have had a water supply pipe insurance with Home Serve and have had this for I don't know how many years. It was initially advertised by South West Water and provided by Home Serve. Initially it only cost £2 a month but over the years has crept up to almost £20 a month.

It is supposed to cover you for leaks of internal and external water supply pipes which are your responsibility as a home owner.

 

I never actually used it over the years even when the price slowly crept up I always kept it 'just in case'. I am attaching their advertising flyer which they keep sending me when the insurance is due for renewal.

 

Now two months ago I actually did have an emergency where a hot water supply pipe burst under my kitchen sink. Hot water was pouring out and turning off the main stop cock didn't stop it. The kitchen and hall floors were covered in hot water and the steam was setting the smoke alarms off in the house.

I called Home Serve and asked made a call out.

They then said they couldn't come around for a week. This happened on a Monday and they said the earliest appointment they had was next Saturday, whilst water was pouring out and pouring out.

 

I told them Saturday wasn't good enough, I needed someone right away, so they said they maybe able to get someone just to come around and turn all the water to the property off, but I would be left without water for a week then.

 

I again pointed out this wasn't acceptable and they said they would call me back.

 

I couldn't wait so I called an Emergency Plumber who came around within 45 minutes and fixed it. That cost me £300, with call out charge.

 

When Home Serve finally called me back hours later it had been fixed and I was just mopping up and surveying the damage to the laminate flooring.

 

I told them their services weren't needed anymore but I wanted to make a complaint about the service received.

 

So I raised this as a formal complaint with them over 8 weeks ago and also sent them receipts for the £300 total I had to pay.

Last week I received a cheque for £93.55 from them , an accompanying letter said they would in such cases only refund what it would have cost them if they had fixed it but were prepared as a gesture of good will to up it to £150, half of what it cost me.

 

I told them I would accept this only as part payment, as I would like to have the whole £300 reimbursed, as I took out this insurance for events like this and didn't expect to be told I would have to wait a week for someone to come out and fix a problem.

 

Is this something worth taking to the insurance ombudsman or small claims court ?

Or do I just have to suck it up ?

 

 

 

Document_2023-04-28_191214.pdf

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or ring your bank and do a direct debit guarantee reclaim for every DD you've ever paid them.

 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The problem with Home Service and any of the Home Emergency Insurance, is that these companies don't have enough contractors to actually carry out the emergency works.

 

In many such situations, people end up calling out their own local contractors to complete the work.

 

If you really want this type of cover, then possibly it is best to have as part of a Home Insurance extended cover, rather than as a standalone product.  But you may still end up calling your own local people out, but then have more chance of the Home Insurers covering the cost you incurred.

 

Yes you can go to the FOS to complain about Homeserve, but need a final response letter from Homeserve.  Or issue them with letter before claim saying they are in breach of the contract in not providing 'emergency' works and that you will issue a County Court claim unless they pay the full amount.

 

 

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I think I had this insurance for over ten years at least, my bank would love me 🙃

 

I'll take this to the Ombudsman first.

 

The website says if the complaint has been unresolved for over 8 weeks you don't need a final response letter, you can start the complaint without one. I'll give it a go.

 

You'd think though if they advertise the service as being there when you need them, that is what can be expected.

 

I get it that they don't have enough contractors , but their call center should then be able to do what I did.

 

Get a local emergency plumber out at their expense. Over the 10 plus years I paid them enough I would have thought. 🤷‍♀️

 

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