Thanks Ethel I've only had one claim in my seven years of house insurance so I expect the reason Hastings didn't want to cover me is that, I was so appalled at their claim process and customer service, I contacted their CEO and I expect they just want claimants to bend over rather than call them out at the highest level. I'll contact Hastings to confirm it is only one claim. That should be fun. Regards Patrick

Hello all This is my first question on this forum. I recently has a burglary which meant I had to claim for damage to my window (Buildings) and items stolen (contents) Hastings Direct, who handled my claim atrociously, then sent me a letter saying they won't be quoting me for my renewal. Even though the claim was a no-fault malicious burglary. When inputting my details into insurance price comparison sites I was asked what claims I had made in the past three years. It looks like I have to input that I had both a Buildings claim and separate Contents claim which then results in a very expensive quote as the systems think I have made two claims when in reality it was one incident. In addition I also lose my no-claims bonus for both Buildings and Contents. Am I wrong in my belief that I'm being unfairly penalised or is this just "The way the system works" Finally, since the claim I have lost my car keys and whilst I have Key protection insurance with Hastings I wonder if I do yet another claim for replacement will this be a 3rd claim? if so it probably isn't wort it. Thanks any help much appreciated PJM