Parking Eye PCN - Stevenage Swimming Centre, SG1 1XY ***Resolved***

[MrPengu1n]

Mrs P received a PCN from Parking Eye, dated 14/03/2023 for £80 (reduced to £40 if paid within 14 days of date issued) as a result of using a car park at the local swimming centre.

 

The cause for issuing the PCN appears to be alleged that the registration was not entered on a terminal at the reception.  This terminal is customer operated.

 

Mrs P did use the car park at the date/time stated, however she did use the electronic terminal (as she did the previous week) and also physically signed in (a book) as a spectator for a school swimming session (to see our little penguin swimming).

 

She contacted Parking Eye to tell them of these facts..

 

Parking Eye rejected this information citing:

 

"We have reviewed the details outlined in your appeal, but we are not in receipt of sufficient evidence to confirm that the terms and conditions were not breached. The signage located at the above car park instructs motorists to enter their full, correct vehicle registration into the payment machine or terminal on site. After reviewing our records, we are unable to locate any vehicle details that match your vehicle registration. We believe this is due to either a major keying error taking place, or no vehicle registration details being entered at all....

 

...We are writing to advise you that your recent appeal has been unsuccessful and that you have now reached the end of our internal appeals procedure"

 

They do however go on to mention PCN operators incurring fees and processing costs where registration numbers not being entered etc and then finish with:

 

"In light of this and as a gesture of goodwill, we would like to offer you the opportunity to make a discounted payment of £20.00"

 

It feels like Parking Eye know that this PCN is not enforceable (why offer a further reduced PCN) but are not prepared to write it off due to their costs?

 

Any advise on next steps?  Parking Eye have stated this is the end of their appeals process but we're not prepared to cover their 'admin costs' for a PCN issued due to their terminal not working as opposed to a 'mistake' that we don't believe occurred Further more, Mrs P was a patron of the facilities.

 

Hoping someone can help! 

 

Mr P

[Bazooka Boo]

Good old parking lie, and their GOGW offer!!!!

 

Pay them nothing.

 

Contact the sports centre or venue and tell them to have this invoice cancelled.

 

They always turn down appeals which is why it isn't recommended you appeal their silly little invoices.

[MrPengu1n]

Mrs P just contacted the Swimming Centre who gave us an email address of a person to write to including all the details of the event.

 

Subsequently we've sent an email to that person and now awaiting a reply!

[Bazooka Boo]

Excellent, wait and see what the outcome will be, that was to someone from the swimming pool wasn't it?

[MrPengu1n]

We spoke to someone from the Swimming Centre who gave us details of someone who works for the organisation that manage the centre plus other local services like gyms, golf, parks etc.  Not sure if that person works at the Swimming Centre (its Stevenage Leisure Limited)

 

SLL

WWW.SLL.CO.UK

---

SLL offers 25 leisure and cultural facilities across the UK. We provide gyms, pools, theatres, golf and wellbeing centres.

 

[dx100uk]

please complete this:

 

 

[lookinforinfo]

Does Mrs P. have access to another car that she might have entered that registration rather than the one she was driving that day. Also is it free to park there if you enter your reg. number and is there a time limit when visiting the pool.

[MrPengu1n]

Please answer the following questions. Apologies in advance regards the answers as the original paperwork has gone missing, I will endeavour to try to find this and edit the responses below where possible.

 

1 Date of the infringement 9th March 2023

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 14th March 2023
 

3 Date received [TBC but within 14 days event]
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] [TBC]
 

5 Is there any photographic evidence of the event? YES
 

6 Have you appealed? [Y/N?] post up your appeal] [confirmed presence as a patron the Swimming Centre at the date/time of event.  Advised that a physical guest book was signed in to.  Advised that the car registration was entered in to an electronic terminal to record vehicle]
 

Have you had a response? [Y/N?] post it up [response did not acknowledge either the guest book entry or use of the electronic terminal.  The response suggested that the vehicle registration was not entered correctly]
 

7 Who is the parking company? [Parking Eye]

 

8. Where exactly [carpark name and town] Stevenage Swimming Centre, SG1 1XY

 

For either option, does it say which appeals body they operate under. [TBC]

 

On 23/03/2023 at 13:54, lookinforinfo said:

Does Mrs P. have access to another car that she might have entered that registration rather than the one she was driving that day. Also is it free to park there if you enter your reg. number and is there a time limit when visiting the pool.

 

We have 1 car in the house hold.

 

There is a time limit I believe of up to 2 hours but she was there 1hr 5mins

 

After contacting the SLL, as mentioned above, we received a generic reply from the contact name we were given that quoted and reiterated the need to enter reg number correctly and in full. 

 

No acknowledgement of the points we made that we had used the terminal.

 

I find that quite point quite contentious as someone who works in tech and software, I know how glitchy software can be!

 

The generic response closed with advisory not to contact Parking Eye and a link to check on the progress of the PCN.

 

After checking the PCN details on the Parking Eye website the following day, the balance showed as zero.

 

We received on Friday a letter form Parking Eye confirming that the change was 'cancelled'

 

[dx100uk]

So this is resolved?

 

Dx

[MrPengu1n]

Yes,  this is now resolved - thanks for the help and guidance!

[FTMDave]

Well done on your victory!