Jump to content


  • Tweets

  • Posts

    • for the sake of history, i've merged your old sadly failed charges reclaim court claim. have they ever sent you a default notice regarding this mortgage? dx  
    • I am financially at  point where I can see the light at the end of the tunnel regarding my debts. I have one remaining and I am interested to see what my options could be. I have be in contact with the Citizen’s Advice Bureau and the National Debt Helpline, but their advice has been a little more generic (but still helpful). This debt is 12 years old and is now owing around £3k. It was a bank loan and has been passed to several creditors over the years. A payment plan has always been in place and is up to date. I get statements every 6 months. There has never been a CCJ. I have been sent the letters advising of change of ownership. Following my own review of my finances, I decided to contact the current creditor to see if they have a copy of the credit agreement. I regarded this as due diligence as the debt has been sold on several times. The creditor updated me several times saying they had requested the document from the original lender. After 12 months of this they wrote to me saying they had not received it but were still waiting and would send it once received. The last letter was over 6 months ago. I then submitted a freedom of information request to the current and original creditor. The original creditor supplied one, but the current one did not include one in the pack they sent me. I went back to them to ask specifically about this as it was what I requested in my request. They replied saying the debt was sold to them as one without the credit agreement and they did not have it. They have requested it above, so I believe that means they cannot obtain it either for the FOI request. I contacted the original creditor and exercised my ‘right to be forgotten’, under the Data Protection Act, which they have complied with. I also got my up to date credit file and this debt is not showing on it with the current creditor or any others. I contacted the creditor and made them an early settlement offer. They do have an early settlement offer in place on their portal, but I was advised to try to get a reduction via negotiation. I have not heard back from them yet, but I understand through a separate upheld compliant it has or will be refused. Due to this complaint and the creditor putting the account on hold I had stopped payments, and advised them of this. To date, they have not contacted me about resuming payments since the complaint is resolved, but it has only been a few weeks. I am annoyed that they were not honest with me about not having the credit agreement, because that is not being transparent and I understood they should tell you if they do not have it.   I have two questions (but am open to anything else anyone would like to add): 1) Based on the above, does anyone think this account enforceable? I do not think it is? 2) Does anyone have any suggestions on how to proceed? I could resume payments and then settle early. If the above had not happened, I may have just done that. Thank you for any help or input anyone can provide. It is appreciated.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Furniture Village faulty recliner advice needed please


CobraUK
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 425 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello All Again

Back in 2021 you were able to help me take my builder to court that I won after your help Thanks very much again for that.

 

so I am hoping you can again help?

 

Back in 2020 I ordered a 2 seat and a 3 seat settee from Furniture village it was delivered on13/3/21 on delivery it wasn’t in a very good condition I told the delivery driver I wasn’t happy with it and was told I would have to contact the store which I did on the 15th, to cut a long story short after many conversations with the manager etc it was replaced on the 6/5/21 and was as far as I was aware in a good condition,

 

after a while I noticed that I was getting back issues but put that down to me having issues with my back ,

 

over xmas 2021 /new year 2022 I had family around and they notice a issue with the right hand side of the 3 seat settee, and when looking at my brother sitting and reclining that the back of the chair was dropping on the right hand side and when it was back up, he said that his hips were also dropping on the right, which explains why I was getting back issues,  I contacted Furniture Village Norwich and they said they would get someone out to look at it,

 

the inspector turned up and did his thing and he agreed that the recliner had a issue and when I asked will that mean it will need to be replaced he agreed ( I have that on video) but once the report came through to Furniture Village office he said in his report that it was normal wear & tear not a manufactory fault ,  I was told this over the phone and if I do not like the report I should seek legal advice ( which I was happy with that being told over the phone )

 

I sent a letter off saying that I wasn’t happy and that I disagree with the outcome of your inspection completely, and would like to point out that this is exactly what was said about the first settee “normal wear and tear” by your inspector, even after informed you about the issues and sent pictures 2 days after it was delivered,  I do not think the Company you use is accessing the problem fairly and  “Under the Sale Of Goods Act 1979 (as amended), goods you supply must be of satisfactory quality, and be fit for purpose and match their description”.

 

As there was a problem with the goods after I bought them, I request that you repair the goods at no cost to me.

Please respond within 14 days of receiving this letter.

No reply was received,

 

 I sent another letter on 14/2/23 saying,

You have failed to respond to my letter below that you received on the 27th January 2023, I would like to inform you that under the consumer act it states “I have a final right to reject” the settee if you are not willing to repair it as I have asked you too.

 

Please respond within 14 days of receiving this letter, if you fail to respond to this letter I am informing you that, I will be invoking the final right to reject my settee under the consumer act 2015.

 

No reply received yet but they have until next week but I do not think that will arrive. And BTW we are both in out 70’s and treat our furniture with care and do not make a habit of jumping on the settee to damage it lol

 

my question to you all, is have I done all I can and should I have done something else before taking action, and what should I do next please?

 

Regards

Bryan


 

 

 

Link to post
Share on other sites

  • 2 weeks later...

How did you purchase the settees?  Debit card credit card?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Hello  Andyorch,

We paid a deposit with the card and the rest is on a interest free loan, and we have ask the loan company to look into the issue and all they did was agree that if its a fair ware then they cant help ?

 

 

Looking on line there are alot of customers with the same issue as me, with the get out fair wear etc

 

Edited by CobraUK
Link to post
Share on other sites

Quote

We paid a deposit with the card

 

Credit or debit ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Thanks and this loan have you started payments ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Okay let's assume that you are not going to get a further response from the supplier send the letter of rejection pursuant to the CRA.

 

https://www.legislation.gov.uk/ukpga/2015/15/pdfs/ukpga_20150015_en.pdf

 

Then initiate a chargeback to your credit card for the full retail value. It's important that you have exhausted all complaints procedures first.

 

https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback-abZ2d4z3nT8q

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Just one other point did you purchase this on line or instore ?

 

 

 

.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Okay keep your loan payments going until this is resolved but you must inform your credit card of the loan and payments made. so far.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

This them ?

 

WWW.FURNITUREVILLAGE.CO.UK

Not quite right? Not a problem. Read up on Furniture Village cancellations, refunds and returns policy here.

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Yes that is the company

 

And they say "Every sofa and bed and all dining and bedroom furniture (excluding Clearance items) comes with our free 20 year guarantee which covers all structural elements. So, in the unlikely event that you experience a problem with your furniture after this 14 day period, there's no need to worry." Yea right no chance, I would like to know what would they put right over 20 years that they wont put down as fair/ware ? seems to me its not worth the paper it printed on

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...