Yes that is the company And they say "Every sofa and bed and all dining and bedroom furniture (excluding Clearance items) comes with our free 20 year guarantee which covers all structural elements. So, in the unlikely event that you experience a problem with your furniture after this 14 day period, there's no need to worry." Yea right no chance, I would like to know what would they put right over 20 years that they wont put down as fair/ware ? seems to me its not worth the paper it printed on

Ok will do

In store

Thanks Andy will read up and get back to you

yes been about 15 payments

Credit card

Hello Andyorch, We paid a deposit with the card and the rest is on a interest free loan, and we have ask the loan company to look into the issue and all they did was agree that if its a fair ware then they cant help ? Looking on line there are alot of customers with the same issue as me, with the get out fair wear etc

Just an update they called me yesterday and said they had received my last letter and they still wont do anything about my problem, so whats to do next please ?

Hello All Again Back in 2021 you were able to help me take my builder to court that I won after your help Thanks very much again for that. so I am hoping you can again help? Back in 2020 I ordered a 2 seat and a 3 seat settee from Furniture village it was delivered on13/3/21 on delivery it wasn’t in a very good condition I told the delivery driver I wasn’t happy with it and was told I would have to contact the store which I did on the 15th, to cut a long story short after many conversations with the manager etc it was replaced on the 6/5/21 and was as far as I was aware in a good condition, after a while I noticed that I was getting back issues but put that down to me having issues with my back , over xmas 2021 /new year 2022 I had family around and they notice a issue with the right hand side of the 3 seat settee, and when looking at my brother sitting and reclining that the back of the chair was dropping on the right hand side and when it was back up, he said that his hips were also dropping on the right, which explains why I was getting back issues, I contacted Furniture Village Norwich and they said they would get someone out to look at it, the inspector turned up and did his thing and he agreed that the recliner had a issue and when I asked will that mean it will need to be replaced he agreed ( I have that on video) but once the report came through to Furniture Village office he said in his report that it was normal wear & tear not a manufactory fault , I was told this over the phone and if I do not like the report I should seek legal advice ( which I was happy with that being told over the phone ) I sent a letter off saying that I wasn’t happy and that I disagree with the outcome of your inspection completely, and would like to point out that this is exactly what was said about the first settee “normal wear and tear” by your inspector, even after informed you about the issues and sent pictures 2 days after it was delivered, I do not think the Company you use is accessing the problem fairly and “Under the Sale Of Goods Act 1979 (as amended), goods you supply must be of satisfactory quality, and be fit for purpose and match their description”. As there was a problem with the goods after I bought them, I request that you repair the goods at no cost to me. Please respond within 14 days of receiving this letter. No reply was received, I sent another letter on 14/2/23 saying, You have failed to respond to my letter below that you received on the 27th January 2023, I would like to inform you that under the consumer act it states “I have a final right to reject” the settee if you are not willing to repair it as I have asked you too. Please respond within 14 days of receiving this letter, if you fail to respond to this letter I am informing you that, I will be invoking the final right to reject my settee under the consumer act 2015. No reply received yet but they have until next week but I do not think that will arrive. And BTW we are both in out 70’s and treat our furniture with care and do not make a habit of jumping on the settee to damage it lol my question to you all, is have I done all I can and should I have done something else before taking action, and what should I do next please? Regards Bryan

1st july the warrent was issued, the letter saying they had recieved the cheque was dated 15th aug

Hello everyone again, well on Saturday I received the cheque from the baliffs so it did clear the bank so I have got my money in full I did suspect he may have had away out of paying me so I did a bit of research and I was right (well I think so) if he has public liabilty insurence he can now claim off it, so i expect that was his plan what you think? But he now has a CCJ which wont help him + a bad name in the town if it gets around, i wont be putting it on face book telling everyone what he did, but i will be telling everyone I know not to use him, and i also wont be recommending him on trust a trader.com thats for sure lol. Thanks again everyone for your help

Hi Again, Well good news I received a letter today from the baliffs and he has paid them a cheque for the full ammount, so they just have to have it cleared in the bank and I will be getting it. So once again thanks for all your help in getting to this point. @BankFodder your link above takes me to the link below but I couldnt see anything about "How to cancel a county court warrant? " or did I miss it ?

I did call one of the High Court enforcement companys given to me here earlier and it was them that said there was nothing they can do. so fingers crossed it dont take that long

Hi Again, Well as you know i was given the warrant on the 1st of July, But I had not heard anything so last week I emailed the OxfordWoCSC and they said "We are currently unable to give an accurate time estimate as the bailiffs work to their own schedules and don’t tell us where they will be and when. The warrant was passed to the bailiff on the 19/07/2021 and we would hope to see a first visit within 8 weeks but as I said it depends on their personal backlog and schedule. " I have had no contact with the bailiffs at this time, I would have thought they would have at least let me know its in their hands etc etc but nothing. So its just a case of waiting now unless someone knows differently ? Watching the bailiff program on the TV I often see that the they explain that the client has taken it up to the high court but when I asked they told me until cc has got as far as they can they are unable to take the case on as there can not be two warrants issued at the same time, which seems strange as they seem to be able to on the TV?

Now I really appreciate all the help everyone has given me and I wouldn’t have been where I am now without it, but if someone had given me a template in an order in what I should have done this, instead of just parts of what to do, this wouldn’t have happened. I was advised to send the 3 letters which I did and then take him to court which I did, but at no time did anyone say come back here once you have been given judgement, the online paperwork from the court told me what to do next and high court bailiffs wasn’t an option, if it had said do you want to use the CC baliffs or the High court baliffs I would have come here and asked for your advice, but there wasnt a choice, so forgive me for not being aware what I should have done before doing it as I wasnt to know was I?. You are all doing a great job in in helping me and everyone else who comes here Please keep it up,