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    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
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DPD and mobile phone order


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Hi, 4 weeks ago I ordered a mobile phone contract with ID Mobile for next day delivery by DPD.

 

After I made the order I found a better deal so I wanted to cancel the order.

 

I contacted ID Mobiles online customer service and I asked the agent to cancel the delivery but he said that it was too late to cancel it and suggested that I refuse delivery as this would be the quickest way to return the phone and cancel the contract.

 

When the delivery driver arrived the next day I told him that I was refusing delivery and I wanted the phone to be returned to ID Mobile.


He agreed to do this but instead of recording the item as refused on his PDA, he continued to take a picture of the phone and another package I ordered from BT in my doorway.

Unbeknown to me at the time, this was not the correct protocol to return an item. He should have recorded the phone as refused and only taken a picture of the BT package. I only found this out after I contacted ID Mobile again when the delivery driver had left. I have made several complaints to ID Mobile and DPD over this matter as I believe that the delivery driver planned to steal the phone.

 

I have voice recorded and email evidence of DPD customer service department admitting that the delivery driver said he incorrectly marked the phone as delivered.

 

Also, I asked ID Mobile to block the phone so the delivery driver could not use it.

I now don't know who to contact as DPD recently told ID Mobile that the investigation into the missing phone is closed, even though I have evidence of them admitting that the phone has not been delivered.

Edited by Max Powell
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  • honeybee13 changed the title to DPD and mobile phone order

then you take DPD to court for the loss of the phone.

 

but 1st you send a letter of claim.

 

type in DPD or evri in our search top right of the red banner and get reading a good few 10's of threads.

 

now how you value this is another matter as you've not actually suffered any loss. 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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well you wont

go do a dd guarantee reclaim to your bank,

 

the fact that their courier has lost the phone is not your problem IMHO.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Well done on recording your call. Most people don't and then they regret it.

Read our customer services guide. Make sure that you have got the call recording properly backed up. Do not keep only one copy and especially not simply on your telephone.

Please will you reproduce the email which you have received confirming that the delivery driver made a mistake.

On the basis of what you have told us, you have 100% chance of success.

Your chances of success are so good that I would not cancel the direct debit. If you cancel the direct debit they will immediately get into debt collection note on/up your credit file and that will give you a much bigger problem to sort out.

With our help you can go about this calmly and in the correct order. The correct thing to do would be to sue them in the Small Claims Court for the money they have received so far and that would effectively reduce the judgement which will make it clear that the contract is an end.
Then you can cancel the direct debit.
If you are happy with this proposal then please confirm that you are there to go to the Small Claims Court.

Once again, I would not cancel the direct debit if I were you until it is clear in writing from the seller that this is okay. This is unlikely to happen so you will have to sue but once again, the chances of success are pretty well 100% from the evidence that you say you have..

 

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sorry if i might not be understanding the nuance of all this situation..but...

 

why/who is the op going to launch a court claim about? 

 

surely they can't claim against DPD for the loss of the item, a phone reported to be worth £1000 to the retailer nor the payments made to the retailer under said contract?

 

they can't launch a claim against the retailer solely for the payments made to date as that doesn't address the loss of their £1000 phone?

 

now unless a credit agreement under the CCA is involved i can't see this trashing their credit file either?

 

The retailers chosen courier has lost the item upon refusal by the recipient to accept it. That's down to the retailer to argue out with DPD, it is not the problem of the recipient to ever resolve?

 

Their only issue is to regain their payments made to date, on a contract they correctly cancelled within the 14 days window, as this was an online contract cancellable within those 14 days? 

 

that can be done under the DD guarantee.

 

any trashing of a credit file can be sorted via the ICO should the ever happen.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thank you.

 

Yes, I have 3 copies of all the recordings (Laptop, Phone and on WhatsApp).

 

Ok, I will find out how I can reinstate the DD.

 

The recorded telephone conversations are better evidence of DPD admitting liability for the "lost" phone as the agent says that the delivery driver said that he incorrectly marked the parcel as delivered and they are sorry for this.

 

Here is a recent email conversation I had with DPD:

 

 

Quote

 

---------------Original Message---------------

From : {My Email Address}

To : [email protected]

Sent : 18/11/2022 16:31

Subject : Missing return ID Mobile phone - Ref: 15500699561426

 

 
Hi, 
 
Here is the recording of DPD admitting liability for the lost returned mobile phone.
 
Even though I told the delivery driver before he took the picture of the package that I wanted to return it, he still continued to take a picture and taking the phone with him.
 
At this time, I wasn't aware of the return item process so I didn't challenge the delivery driver by asking him why he was taking a picture of the package in my doorway if its a return item.
 
This matter has caused me a high amount of stress and ill health so on the advice of a solicitor, legal action may commence if this is not resolved to my satisfaction.
 
Yours sincerely
{My Name}

ref:_00D20MS7w._5004LO2SPR:ref

 

 

 
Reply
Forward

 

 
Quote

 

Re: Missing return ID Mobile phone - Ref: 15500699561426
 
C
To:
  • You
 
Sat 19/11/2022 03:54
 

Hi {My name},

 

I am sorry you have not received your parcel and it's reflecting as delivered. I understand this might be worrying for you.

 

We have raised an investigation to locate your parcel. All the investigation updates will be shared with your sender only. Please contact Currys Retail Ltd for any further dispute in this case.

 

For your future deliveries, you can add a photo of your house via "Find my house" feature available in your DPD app which helps our driver to find your correct house. 

 

Stay safe. 

 

Regards,

Aqdas

DPD Local Team.

 

 

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Firstly, in response to my site team colleague @dx100uk, I certainly hadn't taken into consideration Paul whether this was the CCA agreement.

To @Max Powell, you should certainly look at my site team colleagues advice with authority when it comes to debt.  This is an area which I've tended to clear of over the years.

On the basis that there is no impact your credit file, then certainly you should keep the direct debit cancelled. I don't think you can reinstate them. I think you have to advise the beneficiary that it is cancelled and invite them to start a new one so it gets a bit complicated.

However I would suggest that you doublecheck that it isn't a CCA agreement.

Whether you are paying the money or not, your chances of success as I have already said are pretty well 100%.

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then ring them and cancel the agreement, you are within 14 days cancellation rights as this was an online agreement. who is the finance company ?

 

they cant use the fact the phone is lost to prevent cancellation.

and that loss is not your problem its between the retailer and dpd.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

nope. not your problem

who is the finance company of the HP agreement you signed ..

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi,

Today, I called DPD to get confirmation that the investigation into my missing returned mobile phone is finished, and they said it is.

I asked the advisor to read out the notes about the case and they have changed the notes on the parcel. Isn't this illegal?

I have the original recording of the advisor admitting that the driver incorrectly scanned it and today's recording where they say it was delivered.
 

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not your problem what happened to the phone.

 

who is the finance agreement with please?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

iD Mobile is a British mobile virtual network operator (MVNO) operating as iD Mobile Limited, using the Three network. The company is a wholly owned subsidiary of Currys plc

 

currys nor ID mobile nor Three mobile are finance creditors.

 

look at the consumer credit agreement you signed that states at the top it is regulated by the consumer credit act.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

and this is the one that says at the top:

 

consumer credit agreement regulated by the consumer act?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

then you would have a copy of the contract (for the airtime usage ) AND a separate credit agreement for the purchase of the phone, you have not, the rep doesn't know what they are talking about.

 

the phone was never in your possession, you refused the delivery, not your problem what happened to it.

 

so now that is out the way, pers i'd simply go do a DD guarantee reclaim get all your moneyback.

 

if they trash your credit file, then there are ways to resolve that.

 

they have no hold over you.

 

dx

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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On the agreement it states:

 

The price of individual elements of your bundle
If you were to buy your phone and plan separately you could pay:
Equipment cost: £1149.00 (incl. VAT) Galaxy S22 Ultra 128GB Phantom Black
SIM only plan cost: £16.00 (incl. VAT) Unlimited data, Unlimited minutes, Unlimited texts, 24 Months SIM only contract. 

 

I only wanted to change the contract to the 512GB version of the S22 and pay the extra £5 a month but now I'm so dissatified with the way ID Mobile has handled this matter that I want the contract cancelled and my money back.

Edited by Max Powell
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If these people are part of Currys, then you can certainly expect denial, minimum application of consumer obligations and obstacles at every step .

 

 

That's Currys PLC

 

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They have left me no option but to proceed with legal action as I will not pay them over £1000 to get out of this contract.

 

If I didn't have recorded evidence of the customer service agent admitting that the parcel wasn't delivered, I probably would have conceded and accepted their ruling but I have the evidence so I will not give up!

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