@BankFodderThanks! The court case was yesterday so I haven't received the payment yet. DPD have 14 days to make the payment. Yes, I'll look into getting the transcript for you.

Hi guys, I brought a mobile phone contract from iD Mobile with next day delivery by DPD (Dynamic Parcel Distribution). After I made the online order I changed my mind and contacted iD Mobile's webchat to find out the best way to cancel the contract. The advisor suggested that I refused delivery to speed up the return process. Looking back, this was bad advice as I should have accepted the package and then started a return request... Hindsight is a great thing! The next day I told the DPD delivery driver (Hamad at DPD in Enfield) that I was refusing delivery and that he should return the phone to his depot. He then proceeded to take a photo of the package in my doorway and took it away. At the time of thought nothing of it but later on I found out that wasn't the correct procedure for refusing delivery. He shouldn't have taken a photo.. Needless to say, the package mysteriously went missing without a trace! This was the start of a 10 month battle between iD Mobile, DPD and myself as iD Mobile were demanding £900 plus the 24 months line (£41.02 per month), total: £1,884.48 to have the contract cancelled. After the incident I recorded every conversation I had with iD Mobile and DPD, and in one of the calls with a DPD customer services advisor, she admitted that the delivery driver incorrectly marked the package as delivered. Strangely, after this call, this information was changed on DPD records. Their notes didn't mention anything about the advisor admitting that the delivery driver incorrectly marked it as delivered... They should be ashamed of themselves! Ultimately, the recording I made was the proof I needed to beat DPD in court and receive a £1360 payout. The main reason why I'm posting this message is to highlight a law called 'Torts (Interference with Goods) Act 1977' which means even if you do not have a contract with the delivery company, you can still sue them if the package goes missing or is damaged and they refuse to take responsibility for it. Also, record every conversation you have with every party. If this information helps just one person, I'm pleased I posted it!

@Ethel StreetStreet Thank you for letting me know.

Ok, thank you.

Ok, thanks for your advice. Its been very helpful. What is the next step you recommend I take?

Do you know where I can find a solicitor who deals with this type of case?

Yes, ID Mobile said that this is a civil case between DPD and myself. I don't agree with this because the phone was never in my possession.

They have left me no option but to proceed with legal action as I will not pay them over £1000 to get out of this contract. If I didn't have recorded evidence of the customer service agent admitting that the parcel wasn't delivered, I probably would have conceded and accepted their ruling but I have the evidence so I will not give up!

On the agreement it states: The price of individual elements of your bundle If you were to buy your phone and plan separately you could pay: Equipment cost: £1149.00 (incl. VAT) Galaxy S22 Ultra 128GB Phantom Black SIM only plan cost: £16.00 (incl. VAT) Unlimited data, Unlimited minutes, Unlimited texts, 24 Months SIM only contract. I only wanted to change the contract to the 512GB version of the S22 and pay the extra £5 a month but now I'm so dissatified with the way ID Mobile has handled this matter that I want the contract cancelled and my money back.

There's no reference to the consumer credit act on the contract summary but the ID Mobile customer service advisor told me that it is a consumer credit act agreement.

I've read through the agreement, and as you said; it is owned by Currys Group Limited, 1 Portal Way, London, W3 6RS. There are no other companies mentioned on the agreement.

It's with ID Mobile and DPD were delivering it.

Hi, Today, I called DPD to get confirmation that the investigation into my missing returned mobile phone is finished, and they said it is. I asked the advisor to read out the notes about the case and they have changed the notes on the parcel. Isn't this illegal? I have the original recording of the advisor admitting that the driver incorrectly scanned it and today's recording where they say it was delivered.

That's what I told ID Mobile but they said that it's a depute between DPD and me. They said that I have to contact DPD to get it resolved.

I just spoke to ID Mobile, and yes it is a Consumer Credit Act (1974) agreement.