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    • No. The defence is different. Their defence paragraph 2.7, 2.8, 2.9, 2.10 – for the first time makes reference to an alleged term between the Packlink/EVRi contract which apparently specifically excludes the effect of the Contracts (Rights of Third Parties) Act 1999. If this is true then it is very likely that they will have closed that loophole because the 1999 act specifically allows itself to be excluded by an express term within the principal contract I think that you will have to do ask the court to require them to provide evidence by way of presenting their contract and also the date that this new amendment was inserted. I understand that your claim refers to an item which was lost a year or so ago. These give us the date. We would certainly want to know that this amendment predates the date when you first contracted with Packlink to send the item. I would want to say to the court that in the absence of their willingness to confirm with evidence the date that this contractual amendment was made, that the court should assume that this was a recent amendment and was therefore not in force at the time you made your contract. We have third-party defences on this sub- forum which are fairly recent and there has been no mention of this exclusion of the 1999 act. I think we can take it that this is something that they have put together very recently. Secondly, even if they want to exclude your third party rights, it does not absolve them from the negligent handling of your item and in respect of an action for negligence you have first party rights. You don't have to rely on third party rights – although of course, you didn't allege negligence in your original claim. We didn't advise you to do so. Maybe shortsightedly we didn't foresee this contractual amendment. Of course assuming that this contractual amendment is true – although I expect it has only been added recently – what they are saying here is that nobody in the United Kingdom who makes any contract with any parcel delivery company using Packlink will have the right to bring a claim for lost or damaged or even stolen parcels. These people have lost their moral compass. It is shabby treatment of ordinary customers who pay their money and who repose their trust in these parcel delivery companies. No wonder that the Paralegal Children are now ashamed to sign off these documents with their own names. In terms of parcel tracking information – apparently it has been destroyed according to their own data protection policy. That's their business. It's got nothing to do with you and they can't use this to frustrate the six year limitation for bring a breach of contract action or the three-year limitation period for bringing an action in negligence or other tort. There reference once again to the exclusion of the 1999 Act but this time apparently in the contract between you and Packlink – is irrelevant because the exclusion has to be in the commercial contract between Packlink and EVRi – which they have referred to in their paragraph 2.7 et cetera of their defence. I'm assuming that you propose to go ahead with this case. Please let us know when you respond and we will go forward. In the meantime, I suggest that you write a letter to EVRi. Referred to their paragraph 2.7 et cetera and asked them for a copy of the contract and confirmation of the date on which the exclusion of third party rights term was included in it. Tell EVRi that if they do not answer or if they refuse that this will be brought to the attention of the judge. Tell them also that you notice that they say that they have destroyed data in line with their data protection policy. Inform them that they do not appear to have disclosed this data protection policy to their customers. Please will they forward you a copy of it and once again if they failed to respond or if they refuse that you will bring this to the attention of the judge as well. I suggest that you post a draft of the letter here so we can have a look    
    • Good morning dx100UK Could I send the update to you privately? Regards
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Currys Refusing to Refund Over Item Never Received


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Hi guys,

 

I pre-ordered an iPhone 14 pro MAX from Curry’s online on 10.9.22 with an expected shipping date of 16.9.22. I paid with a Currys gift card I purchased via debit card (which is why I haven’t been able to do a chargeback, I guess it was a rookie mistake buying a gift card).

 

On 19.9.22 I was sent (without my consent) an iPhone 14 PRO (not pro max). When I realized it was the wrong phone via my Currys account, I immediately called Curry’s and said that it’s the wrong phone and they arranged for DPD to cancel the delivery and send it back to curry’s (I never had the phone in my possession at any moment).

Since then, Curry’s’ customer service team have been either lying to me by saying either “we haven’t received your iPhone 14 pro yet” or “we have received the iPhone 14 pro and are just waiting for the iPhone 14 pro max to be shipped to you”.

 

Most recently, last Monday, I was told that they’re waiting for the iPhone 14 pro to be sent back to them as it hasn’t yet.. what ??

 

I then asked them for a refund as I felt I’d never get the phone by just waiting and then they started claiming the item has gotten lost in transit and that I need to wait for them to verify it with DPD.

 

What kind of bs is this? I’m unable to get a refund for an item that not only I never received but one that I never ordered and was sent instead of what I actually ordered?

 

Is there anything that can be done quickly? Or is my only choice filing a long civil suit against them?

 

Thanks to any helpers!

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there should be no reason why you cant chargeback on the giftcard transaction to your bank?

they should be able to understand the issue.

 

have you tried?

 

as for litigation, you'd need to send a letter of claim first

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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You should certainly try the chargeback and see what the bank says. However at the same time, I would begin the process of sending a letter of claim to Currys.

According to you they supplied you with a telephone which did not match its description. I suppose you didn't think to take a photograph of what you received.

According to you Currys make the arrangements for the return of the item and so even though they were in breach of contract in respect of the item they sent you, they would be liable in any event for the failure of the delivery arrangement.

Assuming you won't get a chargeback, I'm afraid that you may well be looking at six months before you get your money. It will be longer if Currys decide to hold out and actually go to court which is most unlikely.

Is there a tracking number which shows that the item was sent but never delivered?

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So I should try getting a chargeback regardless for the gift card then? Even if it was purchased via edenred?

 

I never received the phone!!

 

I ordered a 14 pro max, then got an email saying it’s not available in the colour I ordered and that they’d send it in purple.

Then I saw on my currys account that they sent a purple 14 pro (not pro max). 

 

DPD sent me an email saying the phone is in my local depot.  I called currys to tell them I don’t want anything to do with this phone and want it sent back without ever touching it,  they called DPD and DPD sent it from their local depot back to curry’s (I.e. I never received the phone).

 

The problem is that I never had anything to do with the phone that supposedly got lost as it never came to my address but the depot before being sent back at the instruction of currys.

Edited by dx100uk
unnecessary previous post quote removed
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shouldn't matter where you purchased the gift card from, try a chargeback, if it works then the gift card seller and curries should argue it out amongst themselves. worth a try IMHO.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for the answer!

Sent Monzo a detailed chargeback request, hope it’ll work.

Im trying to send them a letter before court claim on Resolver.co.uk

 

The template I found online is saying the goods did not match their description under the consumer rights act 2015.

 

I never received the item AND the item that I was supposedly sent was not the item I ordered according to my Currys account on their website. How would it be phrased in such a case? It technically didn’t match the description but I never even received the item to begin with!

 

PS. I should mention that they gave a £100 refund initially when they sent the wrong iPhone on the ground that the iPhone 14 pro that they sent was £100 cheaper than the 14 pro max I actually ordered (they sent it immediately when they sent the phone, showing they intentionally sent a different phone than what I ordered). I mentioned it in the chargeback claim for the sake of accuracy.

Edited by dx100uk
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If you are going to get help from resolver then you should stick with them rather than starting to engage the resources of two organisations at the same time. Everything we do here is free of charge and the people who help here do it out of goodwill – and for nothing.
The people who run resolver get paid.
If you are getting help from somebody else then stay with them. Otherwise you will get confused and will get confused and there are other people on this forum who need our help

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Oh I’m sorry about that, I wasn’t aware that resolver does the same things, I just thought it was a website used to contact the companies directly to file complaints.. I also didn’t know that Resolver gets paid..

 

Shall I just close the claim as unresolved on resolver and email customer support instead? I’d rather be able to ask questions on this forum than use a service as I’d prefer to know what I’m actually doing

 

 

Edited by dx100uk
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I'm afraid that we can't advise you on what to do about resolver. If you have started to get them working for you then it seems a shame to waste their energy as well as ours.

We should stick to one horse and as you seem to be well on your way with the resolver and stay with them.

I'm very sorry that you are dealing with Facebook here. We are a serious consumer rights forum and if you aren't sure what resolver does and if you are sure what we do then I think you should investigate before you start taking action

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Would I be unable to ask questions on the forum for things that I wouldn’t find elsewhere? (Eg. If my chargeback request is approved, what does one do with Currys? Do you just inform them of the chargeback or just cut contact completely)


I wouldn’t want to waste anyone’s time, just confused about the whole situation and trying to do my best to understand what to do, that’s all 😕

Edited by dx100uk
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Resolver is useless.

 

If you get your money back and it's not reversed then yours is not the next move 

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ask the bank on their reverse time limits?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Alright fair enough. 
Currys said it’ll take 14-21 working days to ‘investigate’ this issue before sending a refund. I’ve already filed for a chargeback
 

I know it may be a naive question but - should I put the chargeback on hold and wait or keep it in place in case they try to stall? 
 

Also, would telling Currys that I filed for a chargeback help in resolving the issue faster or will they not care or will it harm my chances of the chargeback going through?

Edited by dx100uk
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no dont tell them.

you can hold the CB if you are confident you'll get the money.

no harm in keeping your bank informed.

they might bring pressure to bear or already have.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Looks like the bank hasn’t approved the chargeback request as they said that I’ve received the product I purchased (the gift card) and what Curry’s is doing isn’t connected to the purchase of the card.

 

too bad 😕

Edited by dx100uk
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