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Amazon refusing refund for item not received.


newmoses
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I ordered and paid for an electric tricycle through Amazon.

Order placed 17/07/22.

Price,£1,209.10p.

 

On 21st/07/22, I had a small envelope delivered with a tracking No. It contained 2 foam ear buds.I thought nothing of it, and discarded the envelope,but not the ear buds,thinking my wife purchased them,

 

Several days later, I decided to check the tracking for the tricycle that was being shipped from China via sea.

 

According to Amazon, I received the tricycle 21st, delivered by Evri. The tracking no. that the seller in China gave was the same as on the envelope with the 2 ear buds.

 

 I contacted Amazon, requesting a refund, and explained what the seller has done.

 

Within 24 hours, Amazon said they have investigated the matter and they believe i received the item, therefore they will not refund me unless I have evidence that I did not receive the tricycle. 

 

I therefore uploaded the image of the Evri driver posting the small envelope with the tracking No. I also uploaded proof that the package was 0.17gr. Hardly a tricycle at 0.17gr. I uploaded a total of 7 images to Amazon, and gave them 7 days to refund me.

 

 7 days later, and not a word from Amazon.

 

 I paid for the tricycle using my debit/visa card. If Amazon refuse to refund me, can I request my bank to refund me, and let them claim it back from Amazon?.

 

Or is there another way of getting the refund?.

 

I have all the proof that all was sent was a small brown envelope with the tracking no.that the seller in China sent to me, via , I guess,air mail. I have proof that I ordered the tricycle and not received it.

 

 Where do I go from here please?.This is a lot of money that I can't afford to lose as it took me a while to save it up.

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Go do a chargeback to your bank 

 

Sadly you fell for one of the most common China scams there is .

 

Dx

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