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Paramount cruises company refusing to give refund


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On 29th April we wrote to in Paramount cruises to inform the company that due to extenuating circumstances,

 

the accompanying letter from the orthopaedic surgeon stated That my wife was unable to undertake the cruise due to a failed knee replacement, Which has left my wife unable to sit in one position for a prolonged period, with a heavy heart we had to cancel as this was a trip of a lifetime for us and retirement present to my wife from me.

 

Paramount cruises had point blank refused to refund our deposit 0f £600. Citing their terms and conditions.(please see attachment) Considering we are cancelling nearly 9 months before the departure date  Paramount cruises stance on this matter is totally unfair. 

 

We have been told that Paramount cruises are not adhering to The Competition and Markets Authority code of practice concerning cancellation charges. We would like some help from your team as £600 is a lot to lose especially when you are on a state pension.

 

here are the T&C's

 

6. CANCELLATION AND AMENDMENT

Cancellations:

 

You may cancel your booking at any time.

 

Cancellation requests must be sent to us in writing to Customer Services by post to Paramount Cruises, 2nd Floor, 10/11 Percy Street, Fitzrovia, W1T 1DN, United Kingdom, or by email to [email protected], by the lead name on your booking and it will not take effect until received by us.

 

Upon receipt of your cancellation request, the principal(s) or supplier(s) may be entitled to charge a cancellation fee as specified in their terms and conditions.

 

Cancellation fees may be as much as 100% of the total price of the travel service depending on when cancellation occurs. Flights are usually non-refundable any time after the date of booking. In addition, as we incur administration costs in processing your cancellation request, we charge an administration fee per passenger as set out in Clause21.

 

Amendments:

If you want to amend any aspect of your booking you must notify us in writing by post at Paramount Cruises, 2nd Floor, 10/11 Percy Street, Fitzrovia, W1T 1DN, United Kingdom, or email to [email protected].

 

We cannot guarantee that an amendment can be made after your booking is confirmed and this will depend on the terms and conditions of the supplier(s) of the travel service(s).

 

Other than in respect of a request to increase the number of persons in your party/booking, you would need to pay an amendment fee per passenger as set out in Clause 21, together with the airline/supplier amendment charges (if any).

 

If you have taken out travel insurance (see Clause 7 below), you may be able to claim any cancellation and amendment charges under your policy.

 

 

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  • dx100uk changed the title to Paramount cruises company refusing to give refund

how did you pay?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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