Jump to content


  • Tweets

  • Posts

    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so.
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • AMEX and TSB the 2 Creditors who you need to worry about the least, ever!  Just stop paying them and forget about it, ignore all their threat o gram letters.  Only if, and with these 2 it's a massive if, you end up with a claim form you need to respond, and there will be plenty of help here.
    • No, nothing from Barclays. Turns out i have 2 accounts on here, and i posted originally on the other one. Sorry about that.  
    • Always send with proof of posting from your Post Office, so there is a trail. Conversations , are designed to intimidate into paying, Emails are designed as another way of bombarding. Only EVER communicate in writing, by post.  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Out of warranty phone repair? (Samsung Galaxy Note 9)


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 745 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello everyone, just wanted to see where I stand in regards to a phone of my becoming faulty on its own.

 

The phone was purchased as part of a contract from Mobile Phones Direct on November 30th 2018. Warranty expired on November 30th 2020. The contract has ended and been paid off in full.

 

The fault is that the screen becomes green and faded whenever you turn the display on and off again quickly, or if the display is turned off due to the proximity sensor, such as a phone call. This started happening roughly 2-3 weeks ago.

 

The fault is a known problem among the Galaxy Note 9 community. The issues regarding a green screen problem can be found online on Reddit, Samsung's own forums, other forums online and in multiple YouTube videos. The issue begins to occur at a random point and doesn't seem to happen due to user misuse.

 

I contacted Samsung who wanted to repair the phone at a cost, which they would not disclose until they had the phone. Typical estimates online that I found tend to be around £200-250 to replace the display. I paid £1392 over a 2 year period and was given £240 cashback, so in total I paid £1152 for the phone and contract.

 

Is there any chance I could get them to repair the device for free? 3 years of use from a device that retailed at around £800+ at the time doesn't seem to great to me.

 

I did have a look at the consumer rights act 2015 and understand that I may need to prove that the item was faulty from the get go? How would I be able to prove this independently?

Edited by mrdonj
Link to post
Share on other sites

Out of warranty and any repair would be a goodwill gesture I'm afraid.

 

To be fair over 3 years of use is pretty good for any mobile phone which is why I never pay top dollar for the latest model or buy a contract which includes the cost of a phone.

 

Buy sim only contracts and outright purchase of phones 1 or 2 generations old, just as good and less painful when they inevitably go wrong.

Edited by Homer67
typo
  • I agree 1
Link to post
Share on other sites

Check out on line sellers such as Appliances Direct or Appliances On Line for new sim free mobile phones, other sellers may be better value and are available but that's who I've used in the past

Link to post
Share on other sites

I actually already have a main phone now. This is my older phone that I have been letting one of my parents use in the mean time and then this issue sprung up randomly

Link to post
Share on other sites

Are you trying to prove that this phone, which worked perfectly for more than 3 years, had a fundamental defect from day 1 that meant that it was inevitable that it would fail? 

 

I am also trying to figure out your loss, seeing as after 3 years' satisfactory use you have moved on to another model. 

Link to post
Share on other sites

Not from day 1 no it clearly states in the OP initial post the fault started 2/3/weeks ago phone was purchased end of 2018.Although the general consensus is that Samsung are aware of the fault on this particular model.

 

The Consumer Rights Act doesn't define how long specific products should last, because different products have different life spans. Although it was previously described as 6 years by the SOGA.

 

 

.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

I think so.....OPs not trying to prove it had a fundamental fault from day 1...although from the information available on the internet Samsung possibly knew about the fault and or could happen. I don't think the Op is trying to prove any loss during its 4 years good use simply that its expected that this product should last longer than 4 years ?

 

 

.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

20 hours ago, mrdonj said:

I did have a look at the consumer rights act 2015 and understand that I may need to prove that the item was faulty from the get go? How would I be able to prove this independently?

Andrew - the OP's words. I suppose we may differ in our interpretation of the words "from the get go". What is "the get go"? 

Link to post
Share on other sites

To try and clear things up, I have only done limited reading on faulty items and the consumer rights act 2015.

 

Most articles I read had wording such as "Once we get beyond the first six months of ownership, the burden shifts to the customer to prove the fault was present at the time of purchase" or "If a defect develops after the first six months, the burden is on you to prove that the product was faulty at the time the goods were delivered to you." hence why I used the term "the get go". The articles I read to me suggest that the item must have been faulty or had some type of manufacturing flaw at the time I purchased it, but maybe my thinking is wrong here?

Link to post
Share on other sites

There seems to be a lot of misunderstanding and some poor advice here.

First of all, I'm disappointed that @Homer67 seems to base his advice completely on the effect of the warranty and it is clear that he is suggesting that your statutory rights are subordinate to the warranty and that any repair done outside of the warranty period would simply be a matter of goodwill.

Secondly, there is confusion as to whether one needs to establish that the phone was sold with a pre-existing defect. The answer is that you don't need to establish this at all. Although if the telephone breaks down in the first 30 days then there is an assumption that there was a pre-existing defect capable of rendering the contract void.
If the telephone breaks down within the first six months then it assumes that there may well have been a pre-existing defect rendering the contract voidable but first of all giving the retailer an opportunity to address the problem.
These are provisions of the 2015 Consumer Rights Act which I think were meant to try and introduce clarity and a shortcut to resolving problems and disputes between retailers and their customers – but in fact we are finding that it has very little effect other than to raise the hopes of customers.
Even major retailers such as Currys PC seem to pay scant attention to their 2015 obligations and of course the used car trade ignores those obligations completely – but then we are dealing with a generally disreputable industry.

There is no obligation on you to rely on these provisions of the consumer rights act. The act also requires that the goods you buy are of satisfactory quality and remain satisfactory for a reasonable period of time.
Reasonable period of time is the amount of time that that good  should remain in a satisfactory condition in the expectation of a reasonable consumer.
Of course all this stuff is very unclear and almost undefinable so we have to look around for some system of measuring this.

Because the whole business of what is satisfactory and what is a reasonable period of time is based on the reasonable expectations of the reasonable consumer, I think that a reasonable question might be:
if Samsung advertised this telephone and made it clear in their marketing that their telephone was good value £800 because it would last you 3 1/2 years before packing up completely – in other words it would cost you about £230 per year, would they sell any?

I'm not going to answer this question but people reading this post should ask themselves:

  • Do I consider myself to be a reasonable consumer?
  • Are my expectations of most products reasonable?
  • Would I be prepared to spend my money on a mobile phone which will cost me £230 per year and which after three years I would have to replace or spend possibly another £200 repairing?




 

  • I agree 1
Link to post
Share on other sites

@BankFodder I'm happy to be corrected but I thought after 3 years of use any defect corrected would be a gesture of goodwill or the manufacture would be leaving themselves open to a huge number of claims?

 

Also the OP states the warranty expired after 2 years, I'm not sure that's correct as most mobile phones only have a 12 month warranty on the device but the contract may have been 24 months which may have included an extra year's warranty.

Link to post
Share on other sites

If the manufacturer- in fact the dealer -  is faced with a deluge of claims. Then it says something about the general quality of their product anyway .

 

Goodwill would come into play if the telephone was so old that it would be reasonable to say that the statutory rights had expired

 

  • Like 1
Link to post
Share on other sites

To go back to what I think was the original question which was whether the OP would be entitled to a completely free repair – the answer I think is definitely no.

The OP has had 3 1/2 years use from it. I think you would have to understand the reasonable life expectancy of the phone. If we could say that it is, for instance, seven years then we could say that the OP has had 50% of the use in which case it would be reasonable for him to expect to pay 50% of the repair bill.

At that point, if Samsung agreed to repair it free of charge then that would certainly be an expression of goodwill to the value of 50% of the repair

  • Like 1
Link to post
Share on other sites

@BankFodderI see what you mean. I think the expected life of any electronic device that uses firmware and software and has the ability to download and install other software is a lot less than 7 years, more like 3 years.

 

In my experience 3 years with any mobile phone or tablet  is a good innings but considering the cost, that seems poor value for money hence my advice to the OP going forward to buy older gen devices for a much lower price than they were on release.

Link to post
Share on other sites

I think you have a rather pessimistic view of the life expectancy of an £800 mobile phone. However, it really would need to be tested. Once again, it would be insane to find Samson advertising their phone and saying that it will last longer than three years as a feature and a reason why people should buy it in preference to others.

I quite agree that after three years a mobile phone may well seem to feel sluggish and not up to the task any more because standards and expectations of moved on – but on the other hand, I would still expect it to keep on working for six or seven years in the absence of any ill treatment by the owner.

I noticed that the new Google pixel pro is guaranteed to receive software updates for six years – according to Google. This certainly indicates to me that the reasonable life expectancy of the phone is at least six years.

What is Samsung's policy on software/firmware upgrades on their telephones? This might be a useful indicator of reasonable life expectancy.

Link to post
Share on other sites

@BankFodderpessimistic I grant you but realistic based on my experience which as a Telecoms Manager in the NHS I can advise that 3 years for one of our phones is unusual, they normally last around 24, plus up to another 6 months, which is why we only have 24 month contracts within our corporate contract with the supplier.

 

Samsung is Android (Android is owned by Google) and through Samsung they send out regular firmware upgrades free of charge. However, the user is not forced to install them and frequently they get missed which means the phone becomes problematic and has software and application issues.

 

There is no stated limit on the Google Android firmware updates being issued, but eventually your phone will be unable to accept the latest update due to limitations of its hardware and you get a message saying 'unable to install'. For example we still have some phones from 2016 and they still receive and accept the firmware updates, but they are few and far between now.

 

As you say we have no idea of the use the OP's device had or any other contributing factors such as software downloaded and applications installed.

 

Link to post
Share on other sites

Half price repair would be a reasonable conclusion to it all in my opinion. The trigger for the issue is hard to pinpoint. A large influx of people had it occur after a software update which happened within its first two years of release, so those people simply had their screen repaired under warranty conditions.

 

The phone had what I would call very typical usage, phone calls, video recording, listening to music etc. Has lived inside a case at all times and with a wipe down would look brand new. I know my way around Android pretty well and there's certainly nothing that I could've done that would cause the display to malfunction randomly.

 

In terms of updates, it is still on Samsung's list as a device that will receive quarterly updates, and then next year it will shift to updates every 6 months so they expect users to be using the phone for 5 years at least. We have a Galaxy Note 4 which is over 7 years old which still sees good usage from my grandad and as of right now, is in a better usable state than the Galaxy Note 9.

 

With all that being said, should I be contacting the place I purchased the phone from, or Samsung directly?

 

Reddit post with over 5000 upvotes regarding the issue I'm facing now

 

Also, Samsung warranty in the UK for their phones is 24 months rather than 12

Edited by mrdonj
Link to post
Share on other sites

It's the dealer's responsibility – but on the other hand seeing as Samsung has offered a repair at an unknown cost so far, you could let them have it and see what they say about the cost.
At least then you would understand the extent of your problem in terms of value. At the moment you have no idea.

  • Like 1
Link to post
Share on other sites

I know this about the Warranty repair and whether CRA would apply etc 

But if you just want to get it done - I recommend ISmash. 

 

They are certified for repairing Samsung phones and use OEM parts.

Believe they can sort it in an hour £229... 

 

Not a paid for post - Just had a good experience with them :) 

 

You could also then look at whether you could take further action against Samsung and see if ISmash can do a report for you. 

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

Link to post
Share on other sites

I did note that they do an inspection for £20 which could be useful in the long run.

 

Samsung are collecting the phone on Friday.

 

"once we have the device and done with the inspection, we will ask for your permission first before we proceed with the repair and inform you on the final price. And in the event that you decline, you have an option to proceed or not on the repair, and we will return your device."

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...