paypal dispute

[Hate_Banks]

Hi all,

 

Six months ago I sold a mobile phone via ebay, I sent the phone the next day it was won, because the consumer paid up via paypal immediatly with a confirmed paypal account and address.

 

The following day when I check the buyers ID the ebay account which had been used to buy my item had been closed and the payment on my paypal account reversed after a week, I disputed this with paypal but they refused to listen because I had lost the post office slip that proved I had sent the Item to the buyers address.

 

Now the paypal account owner refused that he had bought my item. and the money was reversed leaving my account £270 overdrawn.

 

The other day I got a letter from the debt collection agency that I should pay up.

What should I do?

[barracad]

It states in Paypal's T&C's that you have to be able to provide proof of delivery - if you have lost the tracking reference then you cannot do this so you will have to pay up.

[Hate_Banks]

I think this i really unfair, Obviously an unauthorised account has been used to but my phone, why should I have to pay up not paypal themselves. After all its is an issue with their account security.

[Rooster-UK]

It states in Paypal's T&C's that you have to be able to provide proof of delivery - if you have lost the tracking reference then you cannot do this so you will have to pay up.

It is you that has lost the proof of delivery, not Paypal. Why should Paypal have to cover, financially, your error.

 

Sorry if that sounds harsh but life's a bitch.

 

Regards, Rooster.

[Hate_Banks]

How can this be, the buyer has even left Positive feedback saying "Great ebayer smooth transaction"

[Rooster-UK]

How can this be, the buyer has even left Positive feedback saying "Great ebayer smooth transaction"

Well the buyer would say that, wouldn't he/she? They're well satisfied with the deal.

 

The point is that you have to have rules. Paypal's rules are laid down their Terms & Conditions which I assume that you read before starting. If you didn't read them, then you have only yourself to blame.

Now if you use Paypal you are saying, quite clearly, "I agree with the T&C and I will abide with them." You obviously thought that they were fair when you decided to use them.

[Hate_Banks]

Gonna have to deal with it.

[Rooster-UK]

I'm afraid that unless you can find that tracking reference you will have to chalk this one down to experience.

[Hate_Banks]

thanks for the advice amigo

[Rooster-UK]

You're very welcome.

 

Sorry it couldn't have been more positive.

 

Regards, Rooster.

[mbdiss]

If you have the buyers address and the date you sent it is it not possible to got to the post office to see if they have a copy:confused:

[Hate_Banks]

I dont know, I may have to try that to see if they have a duplicate.

[javorb]

i an a seller on ebay ,until i had my first problem i used to send items first class ,now everything i do is special delivery ,paypal do not look after the seller they always believe the buyer ,due to my volume of sales i am now looking at other payment options ,i have a dispute at the moment ,i sent a buyer a refund only to find out he has cancelled his email address ,i now have to wait thirty days to get my money back as once you send payment you cant stop it neither can paypal,so in reality paypal are not a bank

[HSBCrusher]

I hate paypal, they are a bunch of greedy people.

very greedy.

 

greedy greedy greedy.

 

nochex is much better.

[MARTIN3030]

Hi I have moved this thread from welcome to Consumer issues.

[itsamomentintime]

any news? does the post office have a duplicate??