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    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
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Notino only offering replacement or store credit for order which didn't arrive.


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Hello guys,

 

I am looking for advice regarding an issue I am currently having with Notino. 

 

I placed this order back on the 29th of November, the order was never delivered here, parcelforce delivered it to the incorrect address.

 

As soon as the order was marked as delivered I contacted Notino to express my concerns as it hadn't been delivered yet but was marked as delivered by parcel force. 

 

They started an investigation and parcel force sent a photo of delivery and also GPS of my building. 

 

GPS looks correct but I am in block flats with around 20 flats, I have checked with the neighbours on my floor but none have confirmed receiving it. The photo shows a door without a number on it which is not much help as all the doors are the same.

 

But for this Notino are claiming Parcelforce are not happy to accept the claim.

 

I have also cooperated with Parcelforce myself and completed the claim form.

 

Obviously I am not happy,  the order was for Christmas presents which I have had to replace myself.

 

I even paid extra for Notino's delivery insurance on the order which they are now basically saying stands for nothing.

 

I advised them to raise this with Parcelforce as they have clearly delivered it to the wrong flat. 

 

After some back and forth and asking for a manager Notino have now offered only a store credit / replacement.

 

My issue is the order has not been delivered here. It was for Christmas presents which I have already replaced. 

 

Bare in mind this is for an order over a month ago. I requested a refund. They got back to me stating :

 

"I am sorry to hear about this situation. However we have raised an investigation with Parcelforce who have done an in depth look into your case. They have found everything to be done correctly on the delivery on their part, hence the claim was officially rejected by them. On our part we can offer you a full voucher or a replacement parcel, a refund is not an option a confirmed by higher management.

The case has been closed, so please reply only if you accept a replacement or a voucher."

 

Can I get some advice on what steps to take from here? I no longer need the order and would like a refund rather than store credit. 

 

 

Edited by reece9918
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Draft a letter of claim and post it here so that we can check it.

 they have a contractual obligation to deliver the item to you and as long as you think that you can persuade a judge that it wasn't delivered then you should go ahead and start a legal action.

 

We will help you.

 

 

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Hello @BankFodderThank you for responding. 

 

I am hoping it doesn't need to go that far, I have no problem taking this to court and raising it if needed but hoping it does not need to reach that point. I have already filled the claims form for parcel force which is a affidavit, the parcel was not delivered here. It has either been delivered the wrong address in my building or a wrong address totally. None of the people on my floor have claimed to receive it after speaking to them.

 

My issue is now Notino are offering a replacement or store credit only, they wont allow for a refund despite the order having been over a month hold and me having no use to have store credit as I have already had to replace the presents for Christmas as this order did not arrive.

 

Are they allowed to do this? Can they only force me to accept a replacement / store credit?  I am not sure if I am obliged to take it in these circumstaces?

 

Please advise.

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No you don't have to accept a store credit. The item wasn't delivered and you are entitled to receive the money value of the item

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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bump

 

Are they allowed to do this? Can they only force me to accept a replacement / store credit?  I am not sure if I am obliged to take it in these circumstances?

 

If there are any specific laws please point me in the right place

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