Hi guys, Thank you for your messages. It took a while to read about the law process. I think it's better not to reply to each question one by one and instead make a short summary of all of them in one post. So, here are the answers: 1. Proof of true value. The value of the item was proven to the Royal Mail in the initial claim. I attached the purchase receipt, and the sales amount was visible through the eBay item number. So, I believe I have provided sufficient proof of true value. 2. Royal Mail immunity to claim. I did not find any confirmation of immunity from RM in my case. I sent it within the UK, purchased the service from RM, and did not request any additional compensation for losses. I am only seeking a refund for the lost parcel. If you can guide me to a similar case, I would appreciate it. 3. So, you just used ordinary first-class post and not tracked or special delivery guaranteed? Yes, I used first-class post only. This is my mistake because I assumed that 1st class already included a tracking number or something similar. I have written a claim letter and would really appreciate it if you could help me check it before I send it to the Royal Mail. I also have some questions regarding the claim: 1. I addressed the letter to the Royal Mail based on the registration office. Did I do this correctly, or should I send it to the customer service where I received the reply letter? 2. Do I need to refer to the specific law for which I am requesting a refund, or is simply requesting a refund enough? 3. Should I attempt to resolve my case with POSTRS, or is it better to go straight to MCOL? I have attached the reply from RM regarding the missed parcel and my claim to RM. Claim To Royal mail Sample.docx Claim To Royal mail Sample.pdf

I assume I did it through Royal Mail because: * I used Royal Mail 1st Class Medium Parcel and dropped the parcel at the nearest post office. * The claim was on the Royal Mail website and mail reply I received from Royal Mail customer services. I did not buy any additional insurance for my delivery.

Hi everyone, First of all, I want to express my gratitude to all of you for your assistance in helping people protect their rights. Here's a summary of my case: On 07/18/2023, I sold a laptop for £375. On 07/28/2023, ten days after the sale, the customer had not received the parcel, so I filed a lost claim regarding the missing parcel. On 08/06/2023, Royal Mail sent me a mail confirming the loss of my parcel and included a cheque for £26 as compensation for the service failure. On 08/08/2023, eBay issued a full refund to the customer due to their not receiving the parcel. I want to receive a full refund for my parcel + shipping expenses. I kindly request your guidance on the next steps for claiming a refund from Royal Mail: 1. Send a Letter of Claim to Royal Mail. 2. If Royal Mail does not respond within 14 days, proceed to make a claim through MCOL (MoneyClaim Online). 3. Await their response and then determine the appropriate course of action. Thank you for your assistance in this matter.