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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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2017: Description of my meds read out loud at Docs?


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Hi all,

I recently sent a SAR to my local Doctors surgery following a long dispute with their Practice Manager over an issue at one of their surgeries. This culminated in a hearing where the PM apologised to me but this took a lot of pushing by me and had to involve the local health board.

I have received their reply today stating that being as I have moved surgeries, they no longer have access to my medical records so they 'cannot comply with your request'.

 

Now, what action should I take? It's tempting to ask them to actually read the detail in my SAR (emails, internal memos, etc) but I'm thinking do I have to print something out like how businesses have to deal with a SAR?

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  • 3 weeks later...

Update: Following my letter with a print out of how Doctors' surgeries should deal with SARs, sent on 14th March, and another letter sent last Friday, I have still yet to receive a response. The original SAR was sent via recorded delivery on 28th February. Is my only recourse to report to the ICO? 

 

Further to this, what do the ICO actually do in these circumstances?

 

Thank you.

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  • 2 months later...

Hi all,

In early 2017, I went to my local Doctors surgery to pick up my pills and, not for the first time, the receptionist read out what meds I was on in front of the rest of the (quiet) waiting room. This embarrassed and annoyed me so complained and I eventually got a meeting with the Practice Manager and one of the lead Doctors where they reluctantly apologised and did the usual promise of training, etc.

Later that year it happened again.

 

Being as this was pre-GDPR, is a claim of breach of my privacy possible? (I hear that it is still going on at the surgery!)

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Play their game.

I suppose it's the same receptionist doing it, so what about saying something embarrassing?

i.e. walk in and very politely say: "oh, good afternoon,  how's your hemorrhoid today? You looked like a ghost yesterday"

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It would be a very lengthy and difficult task. You would need proof that this has happened and has impacted on you negatively, morally or financially.

IMO certain things must be dealt with on the spot.

For example,  if she started reading out something you don't want others to know, tell her to shut up.

Make a scene, tell her off in front of everyone,  firmly but politely, without swearing or threatening. 

I'm sure this would be sufficient to let them learn that you don't like publicity about your personal matters and they'll stop.

Done and dusted.

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Thank you.

Re evidence of this happening, they did admit it in addition to a letter I have from the Chief Executive of the County Health Board confirning it happened and the date?

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From what you have stated and your last post the letter from the Health Board I assume is for the initial incident where you complained. (if I am incorrect please correct)

 

The second incident the same year did you make another complaint about that incident to the surgery and health board? (if no complaint made then surgery & health board would be unaware)

 

As these incidents happened in 2017 why have you waited till now to consider action and what outcome are you looking for? (from your posts is seems you want monetary compensation again if I am incorrect please correct)

 

 

 

 

 

 

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

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