Jump to content


style="text-align:center;"> Please note that this topic has not had any new posts for the last 231 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi All,

 

I purchased a Galaxy S7 at the end January 2018 from Cash Converts for 250.

 

It has been in a case since buying it with screen protector. Last night the screen has got a line through it :(. I looked at receipt and spoke with Cash Converters and they only offer 6 months warrant - No help at all.

 

I am aware there should be a less expectation regarding the quality of second hand items and the fact warranty is optional. I am more interested in my rights under the CRA. A 250 pound phone should last longer in my eyes than 8 months!

 

I have no experience with civil law. I just wanted to get a feel from people on here whether it is worth the effort pursuing this? With the fact it is a second hand phone.

 

 

Thanks

Share this post


Link to post
Share on other sites

When buying 2nd hand goods through a retailer or online from an Ebay trader you have the same rights as if you were purchasing the goods as new. This means that the item must be of satisfactory quality, based on what a reasonable person would expect, taking into account the price, it must be fit for purpose and it must meet the expectations of the consumer, bearing in mind of course that the item is 2nd hand and so reasonable wear and tear should be expected. If it doesn’t or the item is faulty, you can demand a refund and the 30 day right applies.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

30 day right? This my thing is what is reasonable for a second hand phone? I think personally as it was 250 they should at least look at repairing it

Share this post


Link to post
Share on other sites

youve had it for 8 months and its had normal wear and tear well before that. You wont get a repair for it, and youd be very lucky to get one.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

outside of 6mts its for you to prove it had an inherent fault at time of manu that has now presented itself.

and produce a report from an external business to say same.

then you might be entitled to a repair FOC and you report fee back.

 

have a good look on the internet.

see if the above is a well known documented issue.

 

then go from there.

 

though you might find that for the price a report will cost, with a bit more cash you can get a screen from ebay and get it fitted by them instead of the report?


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...