Right here goes
I have been on o2 pay as you go 10 years about. Anyway I decided to get a sim only deal on a 30 day rolling contact (So I only have to give 30 day notice to cancel) Anyway it has been mayhem!! I am meant to get 600 any time min and unlimited to o2 mobiles. It was all fine in month 1 until I transferred my pay and go number to my pay monthly. They sent me bills for £150 £200 etc so I complained by phone. Anyway this was to no avail. So I emailed and wrote to the CEO of o2 and he had somebody from his office call me back. He assured me it was a major computer error and would e sorted within a week. That was 2 months ago and I am still in the same situation, without joking I have spent around 20 hours on the phone to o2 and wrote 2 letters ( recorded delivery) & emails. I am still in square one its beyond belief.They keep sending me big bills, and then when I ring they tell me I am a pay as you go customer so I shouldn’t get a bill. They even give me the log on details to someone else’s o2 account. It really is unbelievable and now I am trying to cancel but I can’t until they sort the problem out on their end.
Its mad when I ring to try sort it I am on phone for about an hour and I always end up in square one. They say it’s all sorted then next month massive bill. Then when I ring to tell them about the bill it’s another few hours proving I am not pay as you go and I should get these allowances ( so I get a credit on my account). I get letters saying they are cutting me of and everything. I can never check my bill as none of my services work as it still thinks I am pay as you go. So I avoid using my phone as its just running up massive bills. Anyone got any ideas on what I can do?? It’s just now I am fed up of paying for nothing, tomorrow a supervisor is supposed to call me back
P,S I did say I wouldn’t pay them anything and they just told me they would hand it to debt collectors